--- description: ¿Qué piensan los usuarios de IPscape? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de IPscape gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IPscape - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software para llamadas automáticas](/directory/30999/auto-dialer/software) > [IPscape](/software/81931/ipscape) # IPscape Canonical: https://www.capterra.com.ar/software/81931/ipscape Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/81931/ipscape?page=2) > Software as a Service (SaaS) y consultoría para centros de contacto generalmente menos de 100 asientos. > > Veredicto: 8 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa IPscape? Empresas medianas y grandes que buscan una solución de centro de contacto SaaS que reduzca el gasto de capital y administre fácilmente la flexibilidad de la demanda donde puede escalar hacia arriba o hacia abajo fácilmente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 8 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ipSCAPE - **Ubicación**: North Sydney, Australia - **Constitución**: 2005 ## Contexto comercial - **Precio de partida**: AUD 99,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Anguila, Antigua y Barbuda, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Costa Rica y 60 más ## Funcionalidades - Acciones activadas por evento - Automatización proceso/flujo de trabajo - CRM - Chatbot - Comunicación multicanal - Creación de informes de llamadas - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Employee Coaching Tools - Encuestas de cliente - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de la calidad - Gestión de la experiencia del cliente - Gestión de listas - Gestión del personal - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajes pregrabados - Modelos de puntuación múltiple - Panel de actividades - Panel de comunicaciones - Personalización de la voz - Registro de llamadas - Seguimiento de interacciones - Supervisión KPI - Supervisión de llamadas - Third-Party Integrations - Transcripción de llamadas - Transferencia de archivos - Varios scripts - VoIP … y 3 características más ## Integraciones (en total: 10) - HubSpot Sales Hub - HubSpot Service Hub - Microsoft Azure - Microsoft Teams - Pipedrive - Salesforce Tool Suite - Salesforce.org Nonprofit Cloud - ServiceNow - Zendesk Suite - Zoho CRM Plus ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para llamadas automáticas](https://www.capterra.com.ar/directory/30999/auto-dialer/software) ## Categorías relacionadas - [Software para llamadas automáticas](https://www.capterra.com.ar/directory/30999/auto-dialer/software) - [Software para call center](https://www.capterra.com.ar/directory/30007/call-center/software) - [Software de marcador predictivo](https://www.capterra.com.ar/directory/30597/predictive-dialer/software) - [Software de telemarketing](https://www.capterra.com.ar/directory/31034/telemarketing/software) - [Soluciones de telefonía](https://www.capterra.com.ar/directory/30084/telephony/software) ## Alternativas 1. [CloudTalk](https://www.capterra.com.ar/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Five9](https://www.capterra.com.ar/software/132405/five9) — 4.2/5 (481 reviews) 3. [Squaretalk](https://www.capterra.com.ar/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) 4. [JustCall](https://www.capterra.com.ar/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Genesys Cloud CX](https://www.capterra.com.ar/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Opiniones ### "Easy to use fully functional software that give control back to the call centre operation" — 5.0/5 > **Usuario verificado** | *6 de febrero de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this\!\! > > **Puntos en contra**: There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed > > Ease of use, change things instantly, self service so no reliance on other departments, ----- ### "IPScape - Contact Centre Solutions Review" — 5.0/5 > **David** | *19 de diciembre de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre. > > **Puntos en contra**: The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows). > > IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated. ----- ### "New Team Leader looking for what the program can do" — 4.0/5 > **Stephanie** | *9 de octubre de 2019* | Relaciones gubernamentales | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works. > > **Puntos en contra**: Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre" > > New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident ----- ### "A great product with an excellent team backing it" — 5.0/5 > **Benjamin** | *23 de febrero de 2021* | Externalización/deslocalización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it. > > **Puntos en contra**: There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal. > > Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change. ----- ### "Good system and support second to none" — 5.0/5 > **Phil** | *13 de diciembre de 2021* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit. > > **Puntos en contra**: There are a couple of enhancements we would like to see which would suit our business better but we can do without them. > > Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/81931/ipscape?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/81931/ipscape) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados