Authorize.Net

Gets the job done with hardly any issues ever.

Puntos a favor:

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

Contras:

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

A Bit Dated, But Functional

Comentarios: Overall, positive experience. Had one day where the servers went down and were unable to take payment for a couple hours. Other than that, zero outages or complaints.

Puntos a favor:

We've had very little problems with fraudulent payment attempts. Security settings are quite customizable and ease of setup is good.

Contras:

The interface is a little outdated. Other processors like Square and Stripe feel more sleek and modern, more navigable.

Payment Processor Easy to Use

Puntos a favor:

Easily connects to backend of websites. Stores credit cards as tokens and is safe and easy

Contras:

Hard to find transactions, have to know the last 4 of the credit card and the date the credit card was processed.

Slow Payments, Convoluted Explanations for Account Use

Comentarios: Overall, Authorize.net has some benefits like customer trust and fraud prevention and if you are good at code, it might be great for you. Otherwise it seems a little outdated and complicated to set up and use beyond their automated features.

Puntos a favor:

I do like that Authorize.net is pretty widespread in its use, and that I feel I can implement it in a variety of mediums including SuiteDash CRM and Payments, my website, etc. It is rather versatile in that sense and allows for customization or more simplicity if needed.

Contras:

If you are doing anything beyond setting up Authorize.net with them directly and having them manage your processor, it is really difficult to figure out what to do and what you need. Customer service is great, but I prefer to just get things done on my own without multiple phone calls to set things up. Payments come slowly and it just overall feels really outdated for me.

Authorize.net easy to navigate and great support

Comentarios: Authorize.net is always there in the background of every credit card transaction whether online or in person, but you never notice it because it integrates so seamlessly with all my other programs

Puntos a favor:

Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful. Also the reporting is easy and comprehensive.

Contras:

The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze.