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HotSchedules
¿Qué es HotSchedules?
HotSchedules proporciona una plataforma operativa basada en la nube, así como soluciones y servicios de asistencia, para los sectores de la gastronomía, el comercio minorista y la hostelería. El paquete de productos HotSchedules posibilita que propietarios y operadores planifiquen el horario de los empleados en todas las sucursales, hagan un seguimiento del tiempo y la asistencia, supervisen el desempeño comercial y administren las operaciones diarias. Con la aplicación móvil nativa HotSchedules, los empleados pueden consultar sus horarios, tomar y dejar turnos y solicitar tiempo libre, todo con el teléfono móvil.
¿Quién usa HotSchedules?
Con más de 2 millones de usuarios, el paquete de software HotSchedules está diseñado para empresas de tan solo cinco empleados y hasta organizaciones empresariales de múltiples tiendas y franquicias.
¿Tienes dudas sobre HotSchedules?
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HotSchedules
Opinones de HotSchedules
Great for scheduling staff in the restaurant industry
La herramienta perfecta para la gestión de tu personal de empresa
Puntos a favor:
Facilidad de uso desde el primer momento en el que integras el programa. Funciona de manera automatizada, de manera que si los empleados cambian el turno, no tienes que preocuparte de hacer ningun cambio manual.
Contras:
El único inconveniente es que los trabajadores tienen que pagar por agregar el programa al teléfono.
Great for scheduling staff in the restaurant industry
Comentarios: I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!
Puntos a favor:
Intuitive User interface Easy to add new users Great scheduling utility incredible for contacting staff on a large scale Has a mobile app that users can use
Contras:
The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.
Hotschedules is so easy to use
Puntos a favor:
Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.
Contras:
The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.
Takes too long to sync new employees from Aloha.
Comentarios: Making scheduling a less of an headache. Being able to focus on other aspects of managing my restaurant.
Puntos a favor:
Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.
Contras:
As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.
All in one scheduler and social exchange
Puntos a favor:
Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.
Contras:
There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.
The best way to post work schedules
Comentarios: I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.
Puntos a favor:
I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.
Contras:
If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.
Alternativas consideradas:
Not a Good Restaurant Scheduling Platform for SMBs
Comentarios: Awful. Not tech-foward. Support responds quickly, but rarely with helpful information. Immensely overpriced. Don't waste your money on this.
Puntos a favor:
It's scheduling capabilities meet the industry standards of required features.
Contras:
Terribly overpriced (especially for Canadian customers) if you are using it unintegrated; lack of new features being added; an employee app that costs money; a cancellation policy that makes it hard to stop using service unless you time it smartly.
Very reliable
Comentarios: Ease of use. Available any time and anywhere with smartphone.
Puntos a favor:
I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.
Contras:
I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.
Love HotSchedules
Comentarios: I've been using HotSchedules for several years and I couldn't imagine running a restaurant without it.
Puntos a favor:
Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.
Contras:
Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.
Great way to manage staff schedules with ease
Comentarios: Was part of a team that used HotSchedules for shift management.
Puntos a favor:
I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.
Contras:
I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.
Helpful in emergencies
Comentarios: This was a great software to use. After having to call-in shift changes and wait on hold for managers for years in restaurant work, this software and its app is a great gift. I also don't have to physically go to the restaurant to see my new schedule when it comes out!
Puntos a favor:
I liked most how "shift-swapping" at my restaurant became very simple. I could easily release my shift on my phone app and people would pick it up or if I needed it quick I could message people on the app or call them on my phone. They could easily pick up the shift through their phone app and no need bothering a manager as a go-between. The manager does need to approve the shift, but it is simply done and after I've already got it covered :) I liked how I can change my settings to receive email alerts or not.
Contras:
I did not have any problems with this software.
General Manager and partner
Comentarios: It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.
Puntos a favor:
The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.
Contras:
Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.
Respuesta de Fourth
hace 8 años
Hey Carisa! Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful. https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview Please reach out if you are continuing to experience difficulty with the software.
Good Scheduler
Comentarios: Overall its very good. I don't have much issue with it, but the UI could be definitely be better.
Puntos a favor:
Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.
Contras:
The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.
Great scheduling ap
Comentarios: One of the best scheduling websites I've ever seen or used.
Puntos a favor:
As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.
Contras:
I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.
One of the owners for Sedona Taphouse
Comentarios: I liked the old version better where you could click the roster button while writing a schedule and see a snap shot of that day. Everyone I know can not figure out why you got rid of that. Also I have been asking for years that you make it where we can set a max amount of request per day. Like 3 request off on monday, 4 on tuesday, 2 on sunday etc... so if I could allow 2 request off on sunday. When the 3rd person went to request off it would give them a pop up that would need to be approved by a manager.
Puntos a favor:
Reporting and ease to swap shift
Contras:
No way to set request off parameters by the day. Schedule writing is harder with the new version
Respuesta de Fourth
hace 8 años
Joseph, Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface. We value any and all feedback to better improve our products-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team. Thanks for being a part of our community! https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests
Alternativas consideradas:
Good product
Comentarios: no issues.
Puntos a favor:
We used this for scheduling for a 6-story, 24hr restaurant/bar concept 1 block off of the main tourist area of downtown Nashville. It worked well in pretty much all areas of concern.
Contras:
We did not run into any issues of note with this software.
Great Features
Comentarios: It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!
Puntos a favor:
We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.
Contras:
The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.
Necessary for every shift based job
Comentarios: I find hotschedules completely essential to my job and I would probably try to implement it anywhere I worked.
Puntos a favor:
I love hotschedules. I'd be lost without it. I use it daily. It's easy to see my schedule. I have an organized and easy way to find my coworkers contact info and can easily message them all at once. I can email my managers and change my availability. I can get my shift covered quickly and easily with proof in email that it was covered. I love it. I wouldn't know what to do if i worked somewhere that didn't use it.
Contras:
I wish when changing your availability you could copy what you already have set and make a change instead of having to redo the whole thing.
Makes a restaurant run
Comentarios: Internal communications and schedule notifications to a distributed workforce.
Puntos a favor:
Hotschedules makes schedule creation and updates ridiculously easy. Not only can you input the schedules you need covered to receive optimization suggestions, but once you post the schedules, you don't have to track down your staff to inform them of their schedules.
Contras:
When I utilizied Hotschedules my employees were not able to input one-off requests or identify preferred shifts, limiting the efficacy of the schedule optimization features. There was also not an option to send internal communication notes to management emails so there was no way to verify when management was reading the information.
Hot Schedules is easy to use and they have great customer support.
Comentarios: The opportunity to review a company that I use everyday. This is a more professional way of reviewing a company to help them to know what they are doing right and to possibly fix what they are doing wrong.
Puntos a favor:
Ease of scheduling . We use the messaging every night to update all on how the day went. If there are any questions their customer support is easy to get a hold of and the problem has been fixed before hanging up. We like employees hour's tracking to keep everyone at or below 40 hours a week.
Contras:
I don't like having to sign in everytime I want to use it. We would like to connect this to our POS system to have other tracking capabilities but there are additional fees for that.
Simple enough to use for great scheduling
Comentarios:
I love to use Hotschedules to make up the schedule a few weeks in advance it’s very easy to check and see who needs what days off and fairly easy to go online and switch shifts with someone that even notifies the manager and they must approve
This software is super easy to set up and use and I would recommend this to anyone looking for help with scheduling
Puntos a favor:
First let me start off by saying I have used hotschedules now for years I first started off using it when I worked in restaurants as a server. It was the only way you could know when you work and request time off. Now that I have my own buisness I still use Hotschedules because of how much I like it. It’s super easy to log on from anywhere and check the schedule adjust the schedule look at upcoming shifts as well as pull up who wants when off for when your making the schedule
Contras:
The thing I liked least about Hotschedules is the fact that most the time to download the app on your phone there is a fee and you can’t download the app without paying it.
HotSchedules in the Restaurant Industry
Comentarios: I love the fact that HotSchedules was created. It makes life in the restaurant industry so much easier. I just wish I would have though of it first!!
Puntos a favor:
I enjoy using HotSchedules from both an employee and a management perspective. As an employee, the app makes it super easy to double-check my schedule or swap a shift with a coworker. As a manager, logging in from my computer and using "scheduling" truly makes the world of a difference when it comes to writing schedules. It helps me keep track of employee availability, requests off, and labor costs. I also enjoy the "logbook", as communication is key for my team!
Contras:
I wish there was a way to use one username and be able to view multiple restaurants under one user. I sometimes have more than one job at a time and they typically all use HotSchedules. It would just be convenient to log in under me and be able to view all of my schedules, messages, etc. without having to remember multiple usernames/passwords and log in and out repeatedly.
Overall decent
Comentarios: Overall, not too bad. Could have been better. For what you pay, I expected a bit more functionality. Cannot leave notes on staff or update different training tiers that they have completed. We have recently switched our scheduling platform.
Puntos a favor:
Software makes scheduling easy for me and for my staff. Staff can request off time which managers have to approve. Our rep was able to customize some things for us, which is great! We spent a LOT of time trying to customize things for how we operated.
Contras:
Pricey, for what you get. Staff have the option to "Request time off" and "Request unpaid time off"...one sends me a notification, one does not. Not sure why?
HotSchedules Review
Comentarios: It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.
Puntos a favor:
I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.
Contras:
I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.
One of our most-utilized softwares by far!
Comentarios: Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!
Puntos a favor:
Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.
Contras:
Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.