--- description: ¿Qué piensan los usuarios de ServiceChannel? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ServiceChannel gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software GMAO (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.ar/software/38574/servicechannel Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/38574/servicechannel?page=2) > Optimiza el flujo de trabajo, mejora la comunicación y proporciona visibilidad sobre el mantenimiento continuo de tus instalaciones. > > Veredicto: 147 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ServiceChannel? Marcas líderes de venta al por menor, restaurantes, tiendas de comestibles y minimercados. Funciones específicas: gestión de instalaciones, gestión de edificios, bienes raíces, operaciones, finanzas y banca, salud, logística y gobierno. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 147 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceChannel - **Ubicación**: New York, EE. UU. - **Constitución**: 1999 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, esloveno, español, francés, griego, húngaro, inglés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, serbio, sueco, tailandés, turco, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Asset Lifecycle Management - Base de datos de subcontratistas - Creación de informes y estadísticas - Creación de informes/análisis - Códigos de barras/RFID - Facility Asset Management - Facturación - Firma electrónica - Gestión de activos fijos - Gestión de auditorías - Gestión de calendarios - Gestión de contratos o licencias - Gestión de documentos - Gestión de equipos - Gestión de expediciones - Gestión de incidentes - Gestión de inspecciones - Gestión de inventarios - Gestión de la amortización - Gestión de la conformidad - Gestión de pedidos de trabajo - Gestión de piezas - Gestión de proveedores - Gestión de subcontratistas - Gestión de trabajos - Gestión de técnicos - Gestión de usuarios - Gestión de órdenes de compra - Gestión del mantenimiento - Historial de servicios - Mantenimiento predictivo - Mantenimiento preventivo - Panel de actividades - Planificación de instalaciones - Programación - Programación del mantenimiento - Recordatorios - Registro de auditoría - Risk Analysis - Seguimiento de actividades - Seguimiento de activos - Seguimiento de cualificación - Seguimiento de trabajos - Seguimiento del proyecto - Third-Party Integrations ## Integraciones (en total: 15) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software GMAO (CMMS)](https://www.capterra.com.ar/directory/30032/cmms/software) ## Categorías relacionadas - [Software GMAO (CMMS)](https://www.capterra.com.ar/directory/30032/cmms/software) - [Software para instalaciones](https://www.capterra.com.ar/directory/30211/facility-management/software) - [Software de planificación de trabajos de mantenimiento](https://www.capterra.com.ar/directory/30785/work-order/software) - [Software de mantenimiento preventivo](https://www.capterra.com.ar/directory/31023/preventive-maintenance/software) - [Software de activos fijos](https://www.capterra.com.ar/directory/10026/fixed-asset-management/software) ## Alternativas 1. [Fracttal One](https://www.capterra.com.ar/software/159911/fracttal) — 4.6/5 (1784 reviews) 2. [MaintainX](https://www.capterra.com.ar/software/179296/getmaintainx) — 4.8/5 (1050 reviews) 3. [Limble](https://www.capterra.com.ar/software/162600/limble-cmms) — 4.8/5 (755 reviews) 4. [Jobber](https://www.capterra.com.ar/software/127994/jobber) — 4.6/5 (1463 reviews) 5. [eMaint CMMS](https://www.capterra.com.ar/software/100468/emaint-cmms) — 4.5/5 (419 reviews) ## Opiniones ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de octubre de 2017* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Puntos en contra**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "What I enjoy about using ServiceChannel" — 5.0/5 > **Louise** | *3 de abril de 2026* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. > > **Puntos en contra**: The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. > > My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely ----- ### "Real-Time Updates Simplify Customer Interactions" — 5.0/5 > **Ellen** | *12 de junio de 2026* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Good Real-Time Communication: The reviewer highly values the ability to provide instant, real-time updates directly to customers regarding service calls. Ease of Use: Both the initial setup and day-to-day operations (such as managing service calls and invoicing) are seamless and user-friendly. > > **Puntos en contra**: The Bad Notification Challenges: The reviewer notes that sending or managing notifications to portal users can be difficult. > > The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and invoicing, though the notification system has a bit of a learning curve. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 de marzo de 2025* | Servicios medioambientales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Puntos en contra**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *3 de abril de 2026* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **Puntos en contra**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/38574/servicechannel?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/38574/servicechannel) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados