--- description: ¿Qué piensan los usuarios de Squaretalk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Squaretalk gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software para el control de calidad de centros de contacto](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.com.ar/software/219046/squaretalk-matrix Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/219046/squaretalk-matrix?page=2) > Squaretalk es una versátil plataforma de comunicaciones en la nube que permite a tus equipos de ventas y asistencia trabajar con eficacia desde cualquier lugar. > > Veredicto: 114 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Squaretalk? Perfecto para centros de comunicación de BPO (externalización de procesos de negocio, por sus siglas en inglés) y grandes marcas con equipos de retención y ventas proactivos, comerciantes, agentes de telemarketing, investigadores de mercado, agentes de seguros, asesores financieros y muchos otros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 114 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Squaretalk - **Constitución**: 2008 ## Contexto comercial - **Precio de partida**: US$ 25,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, francés, hebreo, inglés, italiano, árabe - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudita, Argelia, Armenia, Australia, Austria, Azerbaiyán, Bangladés, Baréin, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bután, Bélgica, Camboya, Canadá, Catar y 79 más ## Funcionalidades - Alertas y notificaciones - Análisis de sentimientos - Automated Attendant - Automatización de procesos empresariales - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Conferencias - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Extensiones virtuales - Gestión de actividad de ventas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de la calidad - Gestión de listas - Gestión del pipeline de ventas - Grabación - Grabación de texto de llamada - IA y aprendizaje automático - IVR - Informes personalizables - Inteligencia conversacional - Interfaz de agentes - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - PBX - Panel de actividades - Panel de comunicaciones - Para equipos de ventas/organizaciones - Personalización - Procesamiento de lenguaje natural - Programación - Programación de campañas - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Transcripción de llamadas - Varios idiomas … y 29 características más ## Integraciones (en total: 7) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para el control de calidad de centros de contacto](https://www.capterra.com.ar/directory/33415/contact-center-quality-assurance/software) ## Categorías relacionadas - [Software para el control de calidad de centros de contacto](https://www.capterra.com.ar/directory/33415/contact-center-quality-assurance/software) - [Software de asistente de ventas con IA](https://www.capterra.com.ar/directory/34135/ai-sales-assistant/software) - [Asistente virtual](https://www.capterra.com.ar/directory/33535/virtual-assistant/software) - [Software de marcador predictivo](https://www.capterra.com.ar/directory/30597/predictive-dialer/software) - [Software para llamadas automáticas](https://www.capterra.com.ar/directory/30999/auto-dialer/software) ## Alternativas 1. [Ringover](https://www.capterra.com.ar/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.ar/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.com.ar/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.com.ar/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.com.ar/software/136728/Readymode) — 4.6/5 (144 reviews) ## Opiniones ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 de julio de 2026* | Seguros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Puntos en contra**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 de junio de 2026* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Puntos en contra**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 de mayo de 2019* | Logística y cadena de suministro | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Puntos en contra**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 de junio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Puntos en contra**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8 de agosto de 2026* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Puntos en contra**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/219046/squaretalk-matrix?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/219046/squaretalk-matrix) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados