¿Qué es Emotive?

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

¿Quién usa Emotive?

Sin información del proveedor

¿Dónde se puede implementar Emotive?

Cloud, SaaS, Web

Sobre el proveedor

  • Emotive
  • Asistencia telefónica
  • Asistencia 24/7

Países disponibles

Estados Unidos

Idiomas

inglés

Sobre el proveedor

  • Emotive
  • Asistencia telefónica
  • Asistencia 24/7

Países disponibles

Estados Unidos

Idiomas

inglés

Imágenes y vídeos de Emotive

Comparar el precio de Emotive con productos similares

Emotive

N/A
Versión gratuita
Prueba gratis
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N/D
Versión gratuita
Prueba gratis
US$ 0,01
Versión gratuita
Prueba gratis

Funciones de Emotive

  • Acceso móvil
  • Alertas de móvil
  • Conversaciones en tiempo real
  • Creación de informes/análisis
  • Cupones móviles
  • Envío masivo de mensajes de texto
  • Gestión de campañas
  • Gestión de contactos
  • MMS
  • Mensajería planificada
  • Palabras clave móviles
  • Respuestas automáticas
  • Segmentación por público
  • Seguimiento de la participación
  • Traspaso a agente

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Opinones de Emotive

Evaluación media

En general
4,5
Facilidad de uso
4,5
Atención al cliente
4,6
Funcionalidades
4,2
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
72%
4
20%
3
2%
1
6%
Jennifer G.
Jennifer G.
President en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Worth the price

5 el año pasado

Comentarios: So far, the team I am working with has been fantastic. They have walked us through every step and made it quite easy.

Puntos a favor:

I am still new to this and still learning the platform but I can say that we got ROI immediately which is rare. Lots of promises in this industry, few companies deliver. So far Emotive is fantastic

Contras:

The per message charges are a bit pricey but the return is there so it’s not so bad. I feel that it will really help us to engage into a conversation with our fans and followers which will more than return on the investment

Brian M.
CMO en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Growth = Emotive+Execution

5 el año pasado

Comentarios: Emotive is awesome. If you are looking to add to your current marketing stack do not hesitate with Emotive SMS. Their customer service, integration, and overall experience had been awesome. Not to mention our ROI is off the charts.

Puntos a favor:

We use WooCommerce as our e-commerce platform. Most of the other SMS tools do fine with Shopify but don’t play nice with WC. We were looking for tools to support abandoned carts keywords, and broadcasting. The things I love the most about Emotive are the keyword growth tools and broadcasts. The keywords not only allow you to segment customers and leads by keywords that you can associate with behaviors/products, but it also lets you create links that you can put into places like Instagram, Facebook, and emails. The broadcasts are amazing because you can create campaigns that show the results of each broadcast. Very cool. One last thing I want to mention are the sequences. We use an abandoned cart sequence that is converting very high as well as a sequence that asks for reviews from our customers 7 days after a purchase.

Contras:

The only thing I would like to see is an app or better mobile web design. The mobile web page is hard to navigate at times.

John P.
Founder and President en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Get Everything In Writing

1 hace 2 meses Nuevo

Puntos a favor:

I cannot in good conscience provide any positive outlook as their customer service and billing practices overshadow anything good.

Contras:

First of all, they bill on a quarterly basis, which for a small business is a lot of money to commit up front. the reason for this negative review (which I have never previously taken the time to do for any company).... We consolidated our sms with our email partner (Klaviyo) to both save money and eliminate duplicating efforts. I had a conversation with one of their reps, [SENSITIVE CONTENT], prior to the final quarterly billing to see if they would accommodate our desire to cut our Emotive ties since we had moved sms to Klaviyo. Over what seemed to be a very gracious and fruitful conversation, he confirmed that he would accommodate our request and that we would no longer be billed. I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter. When I reached out to [SENSITIVE CONTENT] to rectify the situation, he said that we never discussed this and to refer to the email he sent (which doesn't exist - I had cc'd support at Emotive so he was doing his best CMA dance). And repeated follow-ups with customer service were futile, and [SENSITIVE CONTENT] has since ghosted me, never returning another email. He is a chiseler. If you do decide to work with them, my advice: don't sign a long-term agreement and make sure you get everything in writing. You're dealing with a duplicitous organization.

Karagan O.
Karagan O.
CEO en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A lot of bugs - but overall good experience.

4 hace 2 meses

Puntos a favor:

I've had a great overall experience with emotive as far as success with our customers. Emotive offered a unique way to have conversations at scale with our customers. We have been able to build out robust flows that give every customer a very personalize experience that adds value and I love emotive for that.

Contras:

We had a lot of flaws along the way that caused a lot of trouble for us internally. This is mainly pertaining to their human handoff team, who is not trained well enough to take on highly personalized conversations. No option to turn off. Limited segmentation as well - and very slow delivery for the messages during high volume times.

Taylor S.
Director of Marketing en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Very impressed and so excited

5 el año pasado

Comentarios: We are using Emotive to help with our customer service experience and overall marketing efforts. We're very excited to use this both to help drive sales and also improve conversion rates.

Puntos a favor:

The ease of use is extremely impressive and makes me even more eager to use the platform. I love the UX/UI of the Emotive platform and how responsive it is, both with the set up and visually with the Conversation builder.

Contras:

So far, I don't have anything that could be improved. The only thing that would come to mind, if I had to pick, would be Wise Pops built into the Emotive dashboard so it's not two separate log ins, but honestly, that's not a big deal to me at all. I have nothing bad to say!