--- description: ¿Qué piensan los usuarios de HelpDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpDesk gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.com.ar/software/185973/helpdesk Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/185973/helpdesk?page=2) > HelpDesk es un sistema de tickets online diseñado para simplificar el trabajo de los equipos. Presta una excelente asistencia al cliente. Sin esfuerzo. > > Veredicto: 182 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpDesk? Desde startups que acaban de empezar hasta grandes compañías globales, HelpDesk es adecuado para todas las empresas, independientemente de su tamaño o sector. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 182 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio de partida**: US$ 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funcionalidades - Alerts/Escalation - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Auditoría de problemas - Base de datos de clientes - CRM - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Enrutamiento automatizado - Estructura de encuesta CSAT - Estructura de encuesta NPS - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de modelos - Gestión de tareas - Herramientas de colaboración - Historial de cliente - Inteligencia conversacional - Macros y modelos de respuestas - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Personalización - Portal de autoservicio - Priorización - Segmentación de clientes - Seguimiento de interacciones - Seguimiento de la participación - Seguimiento de problemas - Seguridad de datos - Supervisión de quejas - Task Automation - Third-Party Integrations - Workflow Automation ## Integraciones (en total: 11) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.com.ar/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.com.ar/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.com.ar/directory/22/customer-service/software) - [Software de gestión de quejas](https://www.capterra.com.ar/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.com.ar/directory/30675/issue-tracking/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.com.ar/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.com.ar/software/61368/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.capterra.com.ar/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.com.ar/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.capterra.com.ar/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [LiveChat](https://www.capterra.com.ar/software/62194/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 de agosto de 2024* | Bienes de consumo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I do like the ease of functionality. It is pretty straight forward to use. > > **Puntos en contra**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 de septiembre de 2025* | Instituciones religiosas | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Puntos en contra**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Simple and reliable customer support tool" — 5.0/5 > **Ricardo** | *30 de julio de 2026* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. > > **Puntos en contra**: Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. > > A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 de junio de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Puntos en contra**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Great help with helpdesk" — 4.0/5 > **Jessica** | *12 de julio de 2026* | Servicios para el consumidor | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to service. I loved the way it's organized and feature friendly > > **Puntos en contra**: The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/185973/helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/185973/helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados