---
description: ¿Qué piensan los usuarios de Viber? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Viber gracias a Capterra Argentina.
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title: Viber - Opiniones, precios y características - Capterra Argentina 2026
---

Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber)

# Viber

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> Ideal para empresas de todos los tamaños, es una herramienta de participación del cliente que brinda opciones de descubrimiento de marca de comercio electrónico a los usuarios.
> 
> Veredicto: 4063 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Viber?

Herramienta de participación y comunicación con el cliente, de instalación local, que permite que empresas de pequeñas a grandes hagan llamadas internacionales, promoviendo la visibilidad de la marca mediante chats grupales, videollamadas, contenido de stickers y otros recursos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 4063 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funcionalidades | 4.3/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Viber Media

## Contexto comercial

- **Modelo de precios**:  (versión gratuita disponible)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Luxemburgo

## Funcionalidades

- Chat en vivo
- Comunicación multicanal
- Creación de informes/análisis
- Gestión de comentarios
- Gestión de la comunicación
- Historial de cliente
- Personalización
- Seguimiento de interacciones

## Integraciones (en total: 2)

- Telegram
- WhatsApp

## Opciones de asistencia

- Chat

## Categoría

- [Software de compromiso del cliente](https://www.capterra.com.ar/directory/30906/customer-engagement/software)

## Categorías relacionadas

- [Software de compromiso del cliente](https://www.capterra.com.ar/directory/30906/customer-engagement/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.com.ar/directory/31002/customer-communications-management/software)

## Alternativas

1. [WhatsApp](https://www.capterra.com.ar/software/180345/whatsapp) — 4.7/5 (16444 reviews)
2. [Telegram](https://www.capterra.com.ar/software/180347/telegram) — 4.7/5 (6433 reviews)
3. [Text Request](https://www.capterra.com.ar/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveAgent](https://www.capterra.com.ar/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [Zendesk Suite](https://www.capterra.com.ar/software/164283/zendesk) — 4.4/5 (4090 reviews)

## Opiniones

### "Mi experiencia en Viber" — 5.0/5

> **Mildre Mercedes** | *14 de mayo de 2025* | Educación superior | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Lo que me gusta de Viber es que puedo comunicarme de manera gratuita y las llamadas tienen buena calidad
> 
> **Puntos en contra**: El soporte técnico no cumple muchas veces con los requerimientos a la hora de asistir al usuario en cuanto a inconvenientes, como la activación de cuenta, por ejemplo.
> 
> Las llamadas tienen buena calidad y la app es gratuita, solo debe mejorar el soporte técnico.

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### "Fun features and free international calls" — 4.0/5

> **Elisabetta** | *4 de agosto de 2026* | Marketing y publicidad | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app.
> 
> **Puntos en contra**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first.
> 
> Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting.

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### "A Reliable Messaging App with Room for Improvement" — 5.0/5

> **Hein Htet** | *16 de abril de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: it is free application for all user, group and other small business use
> 
> **Puntos en contra**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.
> 
> t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

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### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5

> **Art** | *8 de marzo de 2026* | Biotecnología | Valoración de la recomendación: 1.0/10
> 
> **Puntos a favor**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way
> 
> **Puntos en contra**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)
> 
> Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones

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### "An instant communication channel" — 4.0/5

> **Jessee** | *23 de julio de 2026* | Producción audiovisual | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move.
> 
> **Puntos en contra**: The user interface feels cluttered with ads and promotional content that can distract from professional work.
> 
> Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime.

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## Enlaces

- [Ver en Capterra](https://www.capterra.com.ar/software/180348/viber)

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