--- description: ¿Qué piensan los usuarios de GUIDEcx? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GUIDEcx gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GUIDEcx - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de proyectos](/directory/30002/project-management/software) > [GUIDEcx](/software/175189/guidecx) # GUIDEcx Canonical: https://www.capterra.com.ar/software/175189/guidecx Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/175189/guidecx?page=2) > Utiliza GuideCX para la incorporación de clientes. > > Veredicto: 64 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GUIDEcx? Cualquier empresa que requiera interactuar con sus clientes durante el proceso de incorporación. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 64 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: GUIDEcx - **Constitución**: 2017 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Estados Unidos, India, Israel ## Funcionalidades - Alertas y notificaciones - Chat y mensajería - Comunicación multicanal - Contratación de personal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de bajas de la suscripción - Gestión de carteras - Gestión de clientes - Gestión de correo electrónico - Gestión de cuentas - Gestión de documentos - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de la formación - Gestión de presupuestos - Gestión de problemas - Gestión de recursos - Gestión de tareas - Herramientas de colaboración - Modelos personalizables - Métricas de rendimiento - NPS para clientes - Onboarding del usuario - Panel de actividades - Panel de comunicaciones - Participación del cliente - Planificación y programación de proyectos - Portal de autoservicio - Portal de clientes - Portal de clientes - Recordatorios - Resultado de salud - Seguimiento de actividades - Seguimiento de creación de informes y proyectos - Seguimiento de hitos - Seguimiento de la participación - Seguimiento horas/gastos - Seguimiento/Análisis de uso - Third-Party Integrations - Uso compartido de archivos - Vista de Gantt/cronología ## Integraciones (en total: 6) - Gainsight CS - HubSpot CRM - Jira - Salesforce.org Nonprofit Cloud - Slack - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de proyectos](https://www.capterra.com.ar/directory/30002/project-management/software) ## Categorías relacionadas - [Software de gestión de proyectos](https://www.capterra.com.ar/directory/30002/project-management/software) - [Software de onboarding](https://www.capterra.com.ar/directory/30819/onboarding/software) - [Software de gestión de experiencia del cliente](https://www.capterra.com.ar/directory/30671/customer-experience/software) - [Software para adopción digital](https://www.capterra.com.ar/directory/31638/digital-adoption-platform/software) - [Software de compromiso del cliente](https://www.capterra.com.ar/directory/30906/customer-engagement/software) ## Alternativas 1. [Clockify](https://www.capterra.com.ar/software/169607/clockify) — 4.8/5 (9239 reviews) 2. [Jira](https://www.capterra.com.ar/software/19319/jira) — 4.4/5 (15332 reviews) 3. [Asana](https://www.capterra.com.ar/software/120550/asana-pm) — 4.5/5 (13553 reviews) 4. [monday.com](https://www.capterra.com.ar/software/147657/monday-com) — 4.6/5 (5736 reviews) 5. [Trello](https://www.capterra.com.ar/software/1010321/trello) — 4.5/5 (23503 reviews) ## Opiniones ### "Only one word needed, AMAZING\!" — 5.0/5 > **Cameron** | *17 de julio de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Using Beyond for our company has made our day to day operations a million times easier. Our company onboards Dealerships and salespeople. Before using Beyond, we had an excel spreadsheet that we updated daily. This was not an effective method for our company. We wanted to find something new and innovative. A platform that was easy for not only our company to use, but also easy for our clients to use. There are a lot of companies out there that offer great platforms, however Beyond was the right fit for our company. It is new, fresh, and customizable to each user. I have shared a little about how great the system is but that is not the best part about it. The customer service you get from the Beyond team is hands down amazing\! Anytime I have a question I just type it in the chat icon, on the bottom left corner, and I get a response very quickly. The attention to detail the Beyond team has is outstanding. There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this. Customer agent recognized that the milestones in all our projects were the same with some exceptions, and he brought this to my attention. The attachment that was missing was a crucial attachment our clients need when launching our platform. That is great customer service. I can go on and on about how great this company is. On behalf of our company, Build-A-Brand, I would like to thank Beyond for providing us with the tools we need to have an effective onboarding process. > > **Puntos en contra**: There are no cons at all. This is a great product. I encourage everyone to check this out and use Beyond. It will change your life\! > > The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day\! ----- ### "Easy Easy Easy" — 5.0/5 > **Sam** | *18 de septiembre de 2023* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ever since we investigated, purchased and initiated GCX at our company we found the process to be quite easy\! The interface is quite intuitive, the software is solid and rarely has bugs. The training and resources are plentiful. > > **Puntos en contra**: There are some small features that don't make sense, like downloading multiple files from a task, you don't have the option to download in bulk or as a zip file. But I'm sure that is coming - they've thought of almost everything. > > We've been able to solve our customers feeling like their onboarding is a black box. They're have access to see the project and share it with their leadership at any time. That goes both ways too, we're able to point to the client when they aren't fulfilling their end of the work. ----- ### "Check the Details Before Falling for the Sales Pitch" — 1.0/5 > **Pete** | *24 de junio de 2022* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Their sales team was incredible. They know what they're doing, and they're excellent at bringing in senior executives to help close the deal. > > **Puntos en contra**: The software was very buggy and did not have basic functionality that we have grown accustomed to in many other systems. > > There’s a bit of irony when you fail to onboard with onboarding software. After more than 4 months, we decided to cancel their service and have moved to another onboarding platform. It’s possible that my personal expectations were simply too high, so I will share specific details with you so that you can judge for yourselves. The latency we experienced was very noticeable. Clicking between cards was not seamless, and we found that it took almost 7 seconds to load content onto the primary page. Checklists on tasks look great until you want to rearrange sections. You can’t. Task groups were promised to us as a feature that would replace the need for subtasks. They couldn’t be rearranged. They couldn’t move up, down, left, or right as you might expect if you have used any other Kanban style tool. If your team tends to share their own screens with onboarding customers over Zoom, be prepared to show your customers your merge field logic. Personally, I wasn’t going to show my customers “Hi {First Name}.” The list continues. ----- ### "Scalable and customizable" — 5.0/5 > **Emma** | *4 de octubre de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: GuideCX has been a great asset to our customer onboarding, allowing us to streamline our processes and creating more capacity for our team as we scale. We find the tool to be user-friendly both internally and with our clients, and we also really value the flexibility of our customers interacting solely via email while keeping central information housed within the platform. As an admin, the reporting and insights the tool provides are valuable to ensure we understand what is delayed or at risk and highlight opportunities to optimize our processes.As we have continued to evolve our processes for different onboarding experiences (product types, client types, launch tasks), being able to recreate and adapt templates easily within the tool has made this process seamless and keeps our team organized and on track with very little overhead needed. The GuideCX team is also awesome; their attentiveness, responsiveness, and enthusiasm made ramping up into the tool and beyond a great experience. > > **Puntos en contra**: The one area we'd love to see improvement in is a better system for managing tasks beyond a launch/go-live. The tool is built to manage the onboarding process, but we have some post-onboarding follow ups that would be great to be able to manage within the tool as well - but the GuideCX product team is exploring solutions here. > > In addition to the product, the onboarding and support teams at GuideCX have been great ----- ### "Game Changer" — 5.0/5 > **Jared** | *27 de septiembre de 2023* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: API, reporting/tracking progress, integrations with other systems. > > **Puntos en contra**: Future planning from a resource standpoint is not quite there, but the staff are very open to new ideas and improving the product. > > The product is robust and continues to improve, the staff are helpful and responsive ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/175189/guidecx?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/175189/guidecx) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados