--- description: ¿Qué piensan los usuarios de tawk.to? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de tawk.to gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.com.ar/software/167792/tawk-to Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/167792/tawk-to?page=2) > Herramienta de chat para conectarse con los clientes a través de una aplicación móvil o en tu sitio web. Soporta el historial de chat y análisis de rendimiento. > > Veredicto: 345 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa tawk.to? Empresas que quieren conectarse a los clientes en línea. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 345 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: tawk.to - **Ubicación**: Las Vegas, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$ 0,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México ## Funcionalidades - Acceso móvil - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Creación de informes/análisis - Creación de marca personalizable - Formulario sin conexión - Geosegmentación - Historial de transcripciones/chat - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 14) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.com.ar/directory/30797/live-chat/software) ## Alternativas 1. 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[Tidio](https://www.capterra.com.ar/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Gratuito pero limitado" — 5.0/5 > **Tsvetelina** | *18 de junio de 2026* | Banca | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Gratuito sin límite de agentes, lo cual es difícil de encontrar Fácil de instalar y configurar Widget de chat customizable Historial de conversaciones accesible App móvil para atender desde cualquier sitio Puedes ver lo que el cliente está escribiendo antes de que envíe el mensaje, lo que permite preparar la respuesta con antelación y reducir el tiempo de resolución. > > **Puntos en contra**: Las integraciones con otras herramientas son muy limitadas La app móvil falla con frecuencia Las opciones de automatización y bots son bastante básicas El soporte de tawk.to es lento considerando que es su propio producto No escala bien cuando el volumen de chats crece > > Lo uso como solución de chat en vivo en una etapa anterior. Para empezar o para equipos pequeños con presupuesto limitado funciona bien, pero cuando las necesidades crecen —automatización, integraciones, reporting— se queda corto rápido. El precio es su mayor argumento, pero terminas pagando en limitaciones operativas. ----- ### "Outstanding Value for a Free Live Chat Platform" — 5.0/5 > **Andrea** | *15 de julio de 2026* | Traducción y localización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality. The interface is intuitive and easy to learn, allowing our team to respond quickly to customer inquiries and collaborate efficiently. Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience. The platform is reliable, regularly updated, and offers integrations with other business tools. For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. > > **Puntos en contra**: While tawk.to offers an excellent feature set, there are a few areas that could be improved. Some of the more advanced customization options and settings can take time to discover, so there is a slight learning curve when configuring the platform for the first time. We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting. In addition, while the chatbot is useful for handling basic inquiries, creating more complex conversational flows could be more intuitive. Overall, these have been relatively minor issues, and they do not outweigh the excellent functionality and value that tawk.to provides—especially considering the free version. > > Overall, our experience with tawk.to has been very positive. It has become an important communication channel for engaging with website visitors and providing timely customer support. The platform is easy to use, reliable, and offers an impressive range of features, particularly considering that we use the free version. The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. Overall, tawk.to has exceeded our expectations and offers outstanding value for organizations looking for a dependable customer support solution. ----- ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5 > **Marianela** | *24 de enero de 2023* | Productos químicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. > > **Puntos en contra**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. > > Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. ----- ### "Good enough" — 3.0/5 > **Harry** | *29 de noviembre de 2025* | Contabilidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **Puntos en contra**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a" — 5.0/5 > **Pascual** | *6 de agosto de 2022* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations. > > **Puntos en contra**: I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail. > > Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/167792/tawk-to?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/167792/tawk-to) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados