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¿Qué es Retail Pro?

Retail Pro es una plataforma de software de gestión minorista especializada, independiente del dispositivo, con potente POS (punto de venta, por sus siglas en inglés), gestión de reposición e inventario, promociones, gestión de empleados y clientes, administración, rendimiento y capacidades de creación de informes de KPI (indicadores clave de rendimiento, por sus siglas en inglés). Los comercios minoristas pueden usar Retail Pro para superar la fragmentación de datos y adaptarlo a sus necesidades exactas de flujo de trabajo, imagen de marca y negocios, ya sea que operen como una franquicia, tienda corporativa, punto de salida o minorista con múltiples subsidiarias, en cualquier parte del mundo.

¿Quién usa Retail Pro?

Retail Pro cuenta con la confianza de más de 159 000 usuarios en verticales minoristas especializados, como indumentaria, calzado, artículos de lujo, electrónica, regalos, juguetes, artículos duros, muebles para el hogar, joyas, artículos deportivos y más.

Retail Pro Software - 1
Retail Pro Software - 2
Retail Pro Software - 3
Retail Pro Software - 4

¿Tienes dudas sobre Retail Pro? Compara con una alternativa popular

Retail Pro

Retail Pro

4,0 (79)
US$ 1.000,00
Versión gratuita
Prueba gratuita
14
No se han encontrado integraciones
4,0 (79)
3,0 (79)
4,2 (79)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
US$ 1.922,00
año
Versión gratuita
Prueba gratuita
199
7
4,3 (20.238)
4,3 (20.238)
4,1 (20.238)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Retail Pro

Evaluación media

En general
4,0
Facilidad de uso
4,0
Atención al cliente
4,2
Funcionalidades
3,9
Relación calidad-precio
3,0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
22%
4
57%
3
13%
2
5%
1
4%
Robert
Retail Pro Administrator en EE. UU.
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Pro 9

5,0 hace 6 años

Comentarios: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

Puntos a favor:

It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Contras:

New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

Jose Miguel
Jose Miguel
Software Development Team Manager en El Salvador
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Full Stack Retial Software

4,0 hace 5 años

Comentarios: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.

Puntos a favor:

I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Contras:

Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

Sharon
Owner en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Pro 9

3,0 hace 6 años

Comentarios: We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Puntos a favor:

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Contras:

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

Dale
Co-owner
Muebles, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Pro

4,0 hace 7 años

Comentarios: We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Puntos a favor:

Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.

Contras:

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

Alberto
Sales Support en Italia
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

We are still trying it

4,0 el año pasado

Puntos a favor:

Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items.

Contras:

Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly.