Eversports Manager

Easy to use, really awesome tool and perfect support

Puntos a favor:

For me it was significantly important to have my and my customers data stored within the EU. It was important to support austrias businesses. I love the design itself very much and the really easy way of thinking to use the software. Its very hard to catch all the needs of the people but they did a really good job and are fast improving according to the demands of us partners. I really love the support chat tool and that you get answers within minutes.

Contras:

There is stil just one thing but I know its in planning. Its an app for the partners to administrate classes/workshops on the smartphone. That means you always need a browser to work and plan and whatever.

A great partner

Comentarios: I‘m happy to have such a strong partner at my side.

Puntos a favor:

Eversports is an easy to use, but efficient software for planning, managing and accounting my yoga studio. We sell only online since one year which decreased organisational micro management dramatically- much more time for the rest of the business. Plus: The Support is fantastic, during the Corona Crisis Eversports was fast, efficient and reliable.

Contras:

Nothing, I‘m really happy about my choice

Its ok - until you want to leave then all customer service is withdrawn

Comentarios: Started off ok when we were using only basic features, but when we were trying to implement a member-centred business plan, we had to make so many workarounds which was endlessly frustrating. When we expressed these concerns with eversports we were simply told that we have to continue until December to pay monthly only then can we exit the platform. These were the final reasons we left Eversports- unable to create memberships with an introductory price - unable to create special perks for members - e.g discounts for workshops, one to one consultations- unable to easily sell memberships on site through the seller ledger. (although we were planning to look into this with the sepa add on) - limited data views - KPI information that we require not easy to find. - unable to integrate with marketing automation -e.g mailchimp/zapier to created nurture campaigns - this final one is the most important feature which is missing. One email is not enough, we have to be able to trigger a sequence of emails. - overall clunky difficult features which mean we are constantly finding workarounds which are not really ideal

Puntos a favor:

At first we were impressed by the friendliness of staff and speed of support. That people can find us through the app marketplace. German language is primary.

Contras:

We were using a simple system of acuity scheduling to manage the yoga studio before, unfortunately due to lack of desirable functions - we did not complete the transition and at one point had 3 different booking systems because Eversports wouldnt let us leave within the first 12 months. So we are still being charged around 100€/month. Every email that we send regarding this seems to get sucked into the void. However - we have already been removed from their marketplace, so we are paying 100€ / month for basically nothing now.

perfect for our cycling and yoga studios- a gamechanger in our operation

Puntos a favor:

Very easy to use and a wide range of functionality. Support was very helpful with our transition from our old provider, who just could not keep up with our growth and need for more functionality. We operate 2 cycling and 1 yoga location and the system is very open to customize it according to our needs. From schedule to booking and payment. We can not complain. And our customers are very satisfied and we had no issues whatsoever since we rolled out Eversports 2 years ago.

Contras:

I wish they would have a way to generate and use your own coupon codes etc. Running specials (and their administration would be a lot easier this way.)

Easy & Functional

Puntos a favor:

The user interface both in the "manager" and the end user version.

Contras:

Reporting is basic. Limited options, filters, export features.