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¿Qué es HotelRunner?

HotelRunner es una plataforma freemium de gestión de canales, marketing digital y ventas online en la nube que brinda asistencia para que hoteles y agencias de viajes adapten, optimicen y mejoren su alcance online.

HotelRunner ayuda a que los hoteles y las agencias de viajes tengan presencia online a través de la tecnología más avanzada. Contribuye a crear canales de ventas innovadores, mejorar el reconocimiento internacional de la marca, llegar a más clientes y aumentar las ganancias.

¿Quién usa HotelRunner?

Gestión de ventas y distribución online para todo tipo de propiedades, como hoteles, cadenas, hostales, villas y bed and breakfasts. Incluye sitio web, motor de reservas, administrador de canales y más funciones.

HotelRunner Software - 1
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HotelRunner

HotelRunner

3,9 (32)
US$ 9,95
mes
Versión gratuita
Prueba gratuita
67
No se han encontrado integraciones
3,9 (32)
3,9 (32)
3,9 (32)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
No se han encontrado precios
Versión gratuita
Prueba gratuita
126
37
4,6 (920)
4,6 (920)
4,7 (920)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de HotelRunner

Evaluación media

En general
3,9
Facilidad de uso
3,9
Atención al cliente
3,9
Funcionalidades
3,9
Relación calidad-precio
3,9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
56%
4
19%
3
3%
2
6%
1
16%
Erdem
Erdem
Skipper en Turquía
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very easy to use. Connects us to world

5,0 hace 5 años

Puntos a favor:

As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them

Contras:

easy and fast to update availability at all the sites.

Respuesta de HotelRunner

hace 5 años

Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!

GUVENC
FRONT OFFICE MANAGER en Turquía
Hostelería, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

User friendly & strongly recommended

4,0 hace 3 años

Comentarios: when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.

Puntos a favor:

very easy to use, quite enough features for a hotel, succesful and quick support

Contras:

support desk or call center should be 7/24 reachable

Respuesta de HotelRunner

hace 3 años

Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.

Sam
Manager en India
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Avoid at all costs. No customer Service. It will keep overbook your property.

1,0 hace 2 años

Comentarios: I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.

Puntos a favor:

nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....

Contras:

i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....

Nusret
Sales Manager en Turquía
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

User Friendly Channel Manager & A Modern Reservation Module

5,0 el año pasado

Puntos a favor:

It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.

Contras:

Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.

Respuesta de HotelRunner

el año pasado

Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team

Admir
Admir
Owner/Manager en Bosnia y Herzegovina
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good value for m but still much to do

4,0 hace 5 años

Puntos a favor:

As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Contras:

There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

Respuesta de HotelRunner

hace 5 años

Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.