Freshsales

Pros y contras de mi plataforma de CRM favorita para pequeñas empresas

Puntos a favor:

Como CRM para pequeñas empresas, tiene mucha variedad en la automatización de tareas. Es fácil de utilizar, y se aprende rápido, lo cual es positivo para seguimiento de los leads y cuentas nuevas. También me ha gustado que lo incluyes con gmail y outlook.

Contras:

Cuando eres pequeño y necesitas 1 app para todo, me resultó un poco limitada. También el servicio técnico deja mucho que desear, ya que tardan en contestar.

CRM muy potente y completo

Comentarios: Al principio puede ser abrumadora todas las opciones que permite, pero según lo vas usando cada vez le sacas mayor partido y vas descubriendo las enormes posibilidades que ofrece!

Puntos a favor:

Aunque finalmente no fue la opción que escogimos, si fue uno de los candidatos finales. Tiene todo lo que le puedes pedir a un CRM y más! A destacar el equipo de soporte, siempre atento y dispuesto a resolver todas las dudas que te sirjan.

Contras:

Realmente no es un problema como tal, pero es un CRM con muchísimas opciones y inicialmente es muchísimas información a asimilar para comenzar a usarlo, pero a su vez la documentación e instrucciones son muy completas, además del equipo de soporte son ágiles y resolutivos.

Un sofware muy excelente.

Puntos a favor:

"Este artículo se ha convertido en mi negocio o compañero de equipo. Las mejoras continuas y la escalabilidad funcional de este software brindan procedimientos convenientes de seguimiento, planificación y auditoría".

Contras:

"Para impugnar un cargo que no modificarán, tuve que ponerme en contacto con el proveedor de mi tarjeta de crédito y desactivar mi tarjeta. De forma predeterminada, la facturación automática está activada para la cuenta".

Reliable and cost effective platform

Comentarios: Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities.

Puntos a favor:

I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product.

Contras:

To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here.

Outstanding Sales CRM

Comentarios: Freshsales is helping our business grow and spread our product to new lucky customers

Puntos a favor:

The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more.

Contras:

If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of.

Deeply regret signing up for Freshsales

Comentarios: I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

Puntos a favor:

Right now, their lack of customer service is canceling out any benefits Freshsales might have had.

Contras:

Glitchy program and TERRIBLE customer service.

Freshsales has gained the insights of food retail managers.

Comentarios: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Puntos a favor:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Contras:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Freshsales - CRM for the startup of tomorrow

Comentarios: Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Puntos a favor:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Contras:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Meyann Fresh sales review

Comentarios: My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process

Puntos a favor:

Pricing, it's affordable and convient for buyers

Contras:

My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer

Professional experience on working with freshsales

Comentarios: I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool

Puntos a favor:

Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it

Contras:

After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper

A new innovative tool for your CRM needs

Puntos a favor:

1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team

Contras:

1. A bit expensive 2. Not mobile friendly

A Game-Changer for Sales Teams

Puntos a favor:

Freshsales offers several features that stand out positively: 1. **User-Friendly Interface**: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. **Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process.

Contras:

Affordable Pricing**: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses.

Easy Automation

Comentarios: Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more.

Puntos a favor:

The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine.

Contras:

The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster.

FreshSales: An extensive CRM for all your needs

Comentarios: I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Puntos a favor:

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Contras:

Notifications although automated can sometimes be delayed.

Buggy product and horrible customer service

Comentarios: I wouldnt recommend it to anyone and regret paying for the product

Puntos a favor:

Not much. The product is OK but the support is just mind-numbing

Contras:

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

The best CRM and email marketing solution in the market!

Puntos a favor:

When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it.

Contras:

They have a limited list to integrations to other products in the market.

Instant information with Freshsales

Comentarios: For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time.

Puntos a favor:

It allows users and administrators to manage and coordinate interactions with our employees and customers with ease, it has tools for customer service, its cloud calling system is excellent and dynamic, it allows us to generally manage strategies and channels of active sales.

Contras:

For many companies that are just starting out, if they get the free plan, it is very limited and does not allow me to do some things.

Freshsales CRM Review

Puntos a favor:

Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes.

Contras:

The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere.

Mixed feelings

Comentarios: I am actually struggling with use of the system, it lacks basic customization features such as fields for activities.

Puntos a favor:

I like the fact, that if offers you some basic features of customization

Contras:

I hate that when you have custom sales activity you can only have one field set for all of these. Also the scope of access is not so much customizable, of course it offers some basic things but nothing more that that. Also come on, why can't I report those custom sales activities?

Great Product with the ability to manage your business

Comentarios: Freshsales has been a blessing for our organization. I am sure if I was using it more frequently, I would not have any concerns. Most of my concerns or difficulties come from lack of use. I would encourage you to give Freshsales a try!

Puntos a favor:

Everything about this CRM is easy to use. Customer Support has been exceptional! Zoom style support calls have been instrumental in the use of Freshsales. Customer Chat and support email chains are managed quite well and timely.

Contras:

Perhaps I need more training however, I find certain fields difficult to create.

Great sales software

Puntos a favor:

ease of use and as expected for tracking leads and contact management

Contras:

sometimes there are bugs in filtering contacts

A very good and easy to use platform

Puntos a favor:

It's easy to set up and use and it's self explanatory, rarely we have to contact your support team.

Contras:

There is not a particular thing I've disliked so far.

Freshsales

Puntos a favor:

The most impactful features of Freshsales are Lead Scoring, Email Tracking, and Visual Sales Pipeline. Its customer support team is superb

Contras:

The login experience sometimes is tricky.

For sales managers and their team members working in startups, the most high-end software

Comentarios: Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts are simple for us to access. From FreshSales, we can directly create tickets in FreshDesk.

Puntos a favor:

I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results.

Contras:

If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything.

Freshsales Feedback

Comentarios: I have had a very positive experience. I have been very happy with the kind of support i get and the product at play.

Puntos a favor:

1. The ease of use. 2. The support team is fantastic and its the one of the best support experiences i have. In line with Apple.

Contras:

1. Lack of customization for my industry. 2. Week is Sat-Sun instead of Mon-Sun. 3. The dashboard should be live and needs rework 4. Ability to link bots to activities and being able churn contacts based on certain responses. 5. Support is not 24x7