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¿Qué es Captivated?

Permite a los clientes comunicarse con las empresas mediante mensajes de texto para mejorar la participación y la experiencia general.

¿Quién usa Captivated?

Sin información del proveedor

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Captivated

Evaluación media

En general
4,9
Facilidad de uso
4,7
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
91%
4
9%
Erica
Marketing Specialist en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Texting is Not the Future, it's Now.

5,0 hace 3 años

Comentarios: This software is very user-friendly and easy to set up. It really provides a way for your customers to better engage with your business.

Puntos a favor:

Captivated allows us to communicate with customers the way they want. Barely 20% of emails are opened and read, but 100% of text messages are. We have only scratched the surface of what this software can do and it has already paid for itself. The way of the world is texting and immediate gratification. Customers want answers immediately, and texting affords us the two-street of preferred communication. It also comes with a chat feature, so we're able to offer both texting and live chat.

Contras:

There aren't many limitations, but if you want to use this for mass marketing messages, it could get costly. Otherwise, it's a very affordable way to communicate with new and existing customers.

Respuesta de Captivated

hace 3 años

Erica, thank you so much for the kind words. Love to hear that the software pays for itself! We hope to continue to serve you for years to come!

Kyra
Delivery Specialist en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Captivated and their team was outstanding!

5,0 hace 3 años

Comentarios: I have been in customer service for a long time and have had to work with support teams constantly. Most the time I was put on hold or transferred back and fourth, no one could find the answer or it took days to get back to me. Not with captivated! I'll admit I am not one to leave a review for people...ever. But with Captivated I had to because they were that amazing to work with!! The self scheduling and follow up system was great, but the support and help that I received while working with the Captivated team was the selling point for me. They really go above and beyond. So nice and helpful but FAST always received responses right away and first thing the Monday morning if I messaged on a weekend or after hours. To me that is everything because transferring a business over to a new system you constantly have questions and are needing to adjust and they were able to help every step of the way.

Puntos a favor:

The software that Captivated provides is very user friendly, responsive, easy to navigate and makes contacting customers so convent. Switching over to using Captivated was with such ease and working with their Captivated Support was unlike no other! I received fast responses each time and every time I needed to change something or make it easier they were able to fix/change it right away. When I needed help they would call me or explain everything in detail and made sure I understood and that is what I wanted. The system was so customizable but the default settings were amazing from the start. The way it always reminded and sent out messages on a good timeline was the best part. This allowed me to do more with my in person customers and the system to do the contacting work for me.

Contras:

I didn't like that on my google calendar that I attached I couldn't just select a date and book the appointment I had to send them a booking link first. Then I found out that Captivated Support just had to send me the links to bookmark and I wouldn't have to do it that way. It was so much easier after I found that out. My only recommendation for that would be to let users know about that and explain it a bit more in depth. However this might have been on me and I didn't understand because in the beginning when we switched over I had a lot of other things going on as well.

Respuesta de Captivated

hace 3 años

Kyra, thank you so so much for the kind words! They definitely put a smile on my face. Love the "system did the contacting for me". So nice, right?! I will definitely make sure to explain the calendar integration and options more clearly moving forward. Again, thank you so much for your business and being so great to work with!

Kim
Team Leader en EE. UU.
Productos químicos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Daily Captivated Life

4,0 hace 3 años

Comentarios: It gets the job done. We still have to have an employee hand type every phone number for the daily contact list. It's frustrating but we're glad we still have the option.

Puntos a favor:

I enjoy how simple it is to teach our employees how to use it.

Contras:

I'm frustrated that it doesn't work the way we were told it would work with RealGreen. The two aren't paried the way we were told they would be.

Respuesta de Captivated

hace 3 años

Kim, I'm so sorry to hear that your experience did not match your expectation for the integration with Real Green. We are consistently working with Real Green to further improve and enhance the texting experience. I would love to connect with you to discuss how you would like to use Captivated with Real Green. Shooting you a message now. I believe we have options that will solve any issue you are experiencing. One of those would be doing a contact import. This will eliminate the need for any hand typing phone numbers for the daily contact list. If we work together, I believe we can come up with solutions to improve your company's efficiency and productivity utilizing both Captivated and Service Assistant in tandem. If there is anything else we can do, please let me know. Happy to help!

Bradley
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A must have tool for Real Green users

5,0 hace 3 meses

Comentarios: Very good - Happy with product/service and will continue to use.

Puntos a favor:

Ease of use - ability to quickly text groups of customers

Contras:

While not Captivated's fault, there is some integration missing within SA5/Real Green. This may be something they are working on but the integration could be better.

Amanda
Internet Sales Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great product, great customer service

5,0 hace 3 años

Comentarios: I've been in the BDC for 11 years, used several chat/text systems and Captivated is the best!

Puntos a favor:

Ease of use, fantastic customer service. Very user friendly.

Contras:

Only con - Captivated chats do not feed directly into CRM.

Respuesta de Captivated

hace 3 años

Amanda, thanks so much for this review! Adding a Zapier integration and sending conversations via ADF are both high up on our product roadmap. Check back for updates on this addition. We love to hear that our software is your favorite! Thank you for being a valued customer!

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