ServiceNow

Gran Herraminenta para servicios de TI

Comentarios: Gran experiencia con una herramienta intuitiva que se integra con otros sistemas de la empresa y facilita la realización de tareas.

Puntos a favor:

ServiceNow es la herramienta ITSM líder del mercado. Ofrece una amplia gama de funciones y capacidades que pueden satisfacer cualquier necesidad empresarial. Se actualiza constantemente con nuevas versiones que aportan más innovación y valor a sus clientes.

Contras:

ServiceNow no es una opción barata cuando se trata de herramientas ITSM. Puede suponer un gasto importante para las organizaciones que tienen presupuestos limitados y necesitan resultados rápidos. ServiceNow requiere un largo proceso de implementación que implica múltiples etapas y personalizaciones. También exige un miembro del personal dedicado a mantener y gestionar la herramienta con eficacia.

Software para la gestión más eficiente de servicio al cliente

Comentarios: Mi experiencia ha sido positiva, la plataforma centralizada y las herramientas de gestión de tickets han mejorado nuestra eficiencia en el manejo de consultas y resolución de problemas. En general, ServiceNow ha mejorado la colaboración interna y la satisfacción del cliente al brindar un servicio más rápido y efectivo.

Puntos a favor:

ServiceNow ofrece una plataforma completa y centralizada para la gestión de tickets de soporte, lo que facilita la organización, seguimiento y resolución eficiente de los problemas de los clientes.

Contras:

Al principio puede resultar muy difícil por la cantidad de funcionalidades que tiene la plataforma, pero cuando aprendes a usarlo todo se vuelve muy sencillo

Es una aplicación muy robusta

Puntos a favor:

Es estupendo ver lo fácilmente escalable que puede llegar a ser y que de primeras tenga todas las funcionalidades que uno necesita.Puedes hacer seguimiento de todas las tareas incluso ver el porcentaje de realización de las mismas, eso está guay

Contras:

La generación de informes la veo un tanto floja así como la interfaz gráfica, mejorarla para modificar la gestión de recursos de manera más gráfica como se puede encontrar en otro tipo de software al uso.

ServiceNow helps us centralize our processes

Comentarios: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.

Puntos a favor:

Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.

Contras:

There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.

ServiceNow is very advanced tool but very expensive.

Puntos a favor:

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

Contras:

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

ServiceNow for serving you

Comentarios: My overall experience with ServiceNow is fine.

Puntos a favor:

ServiceNow is a very usefull tool in my everyday work. With ServiceNow I open and monitor tickets.

Contras:

The UI experience is not so "modern". Maybe an upgrade is better

Great Ticketing Management Software

Comentarios: Using ServiceNow is nice and it's fairly organized and clean looking. I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me via email. I haven't used any advanced tools, like the analytics, but I imagine it's quite handy for supervisors.

Puntos a favor:

Lots of options when managing service tickets. This software is flexible enough for IT, HR, and other departments to be grouped into one as long as you are granted the access to see them. The UI for the web app is nice and simple. There are some decent dashboards already built in for you to choose.

Contras:

There are too many options listed in the All menu. Most of them I don't use so I have to favorite certain menus and ignore the rest.

Service Now, a tool you must have in your toolbelt.

Comentarios: It is a great tool, all business that handle tickets should use it, it will improve the overall performance, control, and assistance of the customer.

Puntos a favor:

The reporting part of Service now is the best, I have used multiple ticketing tools that does not provide any report assistance after. The customization of the tool is also nice, it helps you to create an environment that makes you comfortable.

Contras:

It takes some time to configure to do what you want in the tool, and to link it to other systems.

Great Ticketing Tool

Comentarios: Over it is a great ticketing tool where a number of reports are easy to create and allows for some customizations.

Puntos a favor:

I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.

Contras:

So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.

Service Now Product Review

Comentarios: This is an awesome product which can be customized for any business.

Puntos a favor:

I like the ticket management, change tracking and reporting options of this product.

Contras:

As this is a web-based, we need to have a good WiFi connection to connect the VPN

ServiceNow platform experience

Comentarios: Ticket tool is very helpful and just perfect to create and manage every kind of ticket. Automated features are just perfect.

Puntos a favor:

Automated ticket creation with perfect dashboard and report creation customization. Highly integrable product with multiple APIs

Contras:

Cost is not suitable for small businesses. Interface is old and laggy.

ServiceNow A look to the future

Comentarios: Experience is positive even though its a little complicated. Can see the potetial and end result looks good.

Puntos a favor:

It's great with IT Service Mgmt and a great communication tool

Contras:

Pricing is quite high and learning curve steep

ServiceNow has been a game-changer for keeping track of all our IT requests and issues in one place, makes my job easier.

Puntos a favor:

Easy to use interface, great for tracking IT requests, saves time and keeps everything organized.

Contras:

Some features can be complex to set up and customize, occasional glitches that require troubleshooting.

A very powerful tool, if you have the dedicated ServiceNow Engineer to maintain it properly

Puntos a favor:

Lots of feature that were pretty great.

Contras:

The clunkiness of the product was discouraging. I wish the mobile app was worthwhile but it was very difficult to use.

Best-in-class ITSM platform

Puntos a favor:

All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.

Contras:

ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.

Very good IT service management tool

Comentarios: Excellent experience. LIcense is high, but you have piece of mind

Puntos a favor:

It has all you need for managing IT services, Tickets and incident management

Contras:

License fees are high. Naturally to match the advanced features and good stability of the tool.

ServiceNow has been a game changer for our IT department, streamlining ticket management and improving communication.

Puntos a favor:

The customizable workflows and automation features have saved us time and improved productivity.

Contras:

The learning curve can be steep, and some features feel a bit overwhelming at first.

We all like timely results, try ServiceNow. It gives exactly that.

Comentarios: Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

Puntos a favor:

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

Contras:

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.

Great platform for tracking issues

Puntos a favor:

ServiceNow makes submitting tickets for issues across teams extremely easy and comprehensive. This platform allows detailed handoffs, easy timeline tracking, and simple commenting/chats between teams.

Contras:

There was a slight learning curve with this platform and initially figuring out how to use all of the features but after that it's easy to use.

Used to manage incident and work flow

Comentarios: We have used service now gor our ticketing based work environment where we are handling multiple types of tickets with the help of service now and working on them to fix the issues reported by customers.

Puntos a favor:

Service now best used now sats to manage incident scrask and our work environment.

Contras:

Nothing to be disliked in service now it is best at all.

Very good an reliable service

Puntos a favor:

The ticket management service is very reliable and transparent to the user.

Contras:

Some functionality might need to be more appearing to the user - would be good to have a better UX and UI experience.

ServiceNow helps me organize and manage tasks efficiently. It's been a time-saver!

Puntos a favor:

The user-friendly interface and customizable workflows make it easy to use.

Contras:

Integration with third-party applications can be challenging at times.

ServiceNow Feedback

Puntos a favor:

It is easy to use, and you can custom your views

Contras:

Sometimes it is really slow when you click on a link

Good professional software

Comentarios: I have used servicenow on multiple projects, mainly for incident tracking. It has worked very well for our teams.

Puntos a favor:

Service now has tons of features that makes tracking tickets and incidents easy. Submitting tickets is straightforward and the communication on updates is good.

Contras:

I don't love the UI, I think it is a bit clunky.

Expensive but Powerful

Puntos a favor:

ServiceNow is kind of the Porsche solution... it has a lot of bells and whistles and fantastic features. Intensely configurable, and I really like that. It does however require a lot more programming knowledge for some things. Overall, the out of the box stuff you get is top notch with a lot of features.

Contras:

Higher need for programming experience to get it to do what you want it to do. There's been a LOT of advance, however, in low-code ways to do things which has been very welcome.