15 años ayudando a las empresas argentinas
a elegir el mejor software

¿Qué es Pendo?

Pendo se fundó cuando antiguos alumnos de Rally, Google, Cisco y Red Hat combinaron sus intenciones y capacidades para crear algo que deseaban, pero nunca habían tenido como gerentes de productos: una forma sencilla de entender y abordar lo que realmente impulsa el éxito de un producto. Con potentes análisis, comentarios de los usuarios en la aplicación y orientación contextual diseñada para ayudar a las empresas a medir y elevar la experiencia del cliente dentro de sus aplicaciones, Pendo tiene la misión de mejorar las experiencias de la sociedad con el software.

¿Quién usa Pendo?

Equipos de gestión de productos, éxito del cliente, asistencia al cliente, ingeniería, marketing, ventas y UX.

Pendo Software - 1
Pendo Software - 2

¿Tienes dudas sobre Pendo? Compara con una alternativa popular

Pendo

Pendo

4,5 (215)
No se han encontrado precios
Versión gratuita
Prueba gratuita
164
33
4,1 (215)
4,3 (215)
4,5 (215)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
GBP 30,00
mes
Versión gratuita
Prueba gratuita
120
5
4,6 (363)
4,6 (363)
4,7 (363)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a Pendo

Glasscubes
Funcionalidades más valoradas
Almacenamiento de documentos
Almacenamiento seguro de datos
Uso compartido de archivos
Mixmax
Funcionalidades más valoradas
Creación de informes/análisis
Marketing por correo electrónico
Seguimiento de actividades
Adobe Analytics
Funcionalidades más valoradas
Creación de informes y estadísticas
Creación de informes/análisis
Visualización de datos
Appcues
Funcionalidades más valoradas
Alertas y notificaciones
Creación de contenidos
Formación en la aplicación
Delighted
Funcionalidades más valoradas
Creación de informes/análisis
Gestión de la experiencia del cliente
Importación y exportación de datos
Gainsight PX
Funcionalidades más valoradas
Creación de informes/análisis
Seguimiento de la participación
Seguimiento/Análisis de uso
Gainsight CS
Funcionalidades más valoradas
Creación de informes/análisis
Gestión de clientes
Resultado de salud
Google Analytics 360
Funcionalidades más valoradas
Creación de informes/análisis
Seguimiento de conversión
Visualización de datos
Intercom
Funcionalidades más valoradas
Chat en tiempo real dirigido a consumidores
Chat en vivo
Chat y mensajería

Opinones de Pendo

Evaluación media

En general
4,5
Facilidad de uso
4,1
Atención al cliente
4,5
Funcionalidades
4,3
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
58%
4
38%
3
3%
2
0%
1
1%
Joseph
Joseph
Lead Program Manager en Taiwán
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Tool For Analytics, Gathering User Feedback, and Customer Outreach

5,0 hace 2 años

Comentarios: I love Pendo! It's fun to use and I always discover new insights into our users and product.

Puntos a favor:

Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams.

Contras:

There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization.

Chris
Director of Product Management en RU
Recursos Humanos, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great product

5,0 hace 4 años

Comentarios: Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.

Puntos a favor:

It is a significant investment, but so many benefits, it is worth it. The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it. The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend! Wish had discovered it years before.

Contras:

Works well for standard web apps. If your app doesn't change URL for each page you visit then there may be issues tracking at volume. Not insurmountable but needs more time, thought.

Gina
COO en EE. UU.
Empleo y contratación, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Takes A lot of Effort & Time

3,0 hace 4 meses

Puntos a favor:

The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.

Contras:

It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle.

Danielle
Product Manager en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Love having Pendo for analytics AND product feedback. Game changer

5,0 hace 4 años

Puntos a favor:

I couldn't live without Pendo Feedback now that I've been using it. It makes collecting and organizing product feedback and feature requests so easy and I love how visible it is to the whole organization. I'm the only Product Manager at our company so having tools to help automate and organize product requests for all of our products is a life saver. I also really appreciate how easy it was to setup usage analytics and how little engineering effort it took. Since it has been setup, I haven't needed engineering for anything related Pendo and can do everything on my own.

Contras:

No complaints or major issues with their analytics or feedback products.

Vinay
User Experience Manager en RU
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Friendly digital adoption tool

5,0 hace 2 años

Comentarios: As a business, we like to see if customers have completed a certain CTA or a process. Pendo does a great job in both these areas. The Funnels and Features tools help us to analyse if a suer has completed a task from beginning to end and if they have clicked on any CTA buttons on a landing page.

Puntos a favor:

Pendo provides deep insights into how our customers interact with our product i.e. the pages they visit, the features they interact with and the amount of time they spend on our app.

Contras:

The page URLs tagged by Pendo are case sensitive. So we end up having to tag variations of the URLs that have lowercase/uppercase characters in them