Lucky Orange

BEST app to understand why your customers aren't converting

Puntos a favor:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Contras:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

It helps me to optimize our website smoothly.

Comentarios: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Puntos a favor:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Contras:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Lucky Orange is a Critical Tool at a Great Price

Comentarios: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Puntos a favor:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Contras:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

This aids in my ability to comprehend user behavior and enhance the website.

Comentarios: Heatmaps are a very helpful tool for analyzing user behavior on our website. Lucky Orange offers a user-friendly heatmap tool that can offer insightful information about user behavior.

Puntos a favor:

It takes very little time to get Lucky Orange up and running, and setup is quite simple. Adding the code to our website and starting to watch visitor activity only takes a few minutes.Lucky Orange's capacity to track user activity on our website is one of its best advantages. This enables me to observe each user's actions, website navigation, and click-through patterns. You can interact with visitors in real-time with the integrated live chat function provided by Lucky Orange. This is a fantastic approach to improve customer service and conversion rates.

Contras:

The price of Lucky Orange is not the lowest available for a tracking service. It is more expensive than some of its rivals, so people on a limited budget might not want to choose it. Although Lucky Orange has certain customization choices, it does not have the same level of adaptability as some of its rivals. For people who require greater control over how the tracking service seems and feels, this can be a problem.There isn't much customer service provided by Lucky Orange. Look elsewhere for assistance if you need answers to queries or assistance with an issue.

I like to hear the bell sound when new user visiting my website

Puntos a favor:

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Contras:

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions