18 años ayudando a las empresas argentinas
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¿Qué es Kangaroo?

Kangaroo Rewards es una plataforma de marketing de fidelización que fomenta la participación del cliente para aumentar la retención y los ingresos para las empresas.
Kangaroo ofrece un completo paquete de potentes funciones a un precio asequible que se adapta a cada presupuesto, lo que lo convierte en una de las soluciones más competitivas del mercado actual.

Las nuevas empresas pueden crear su programa de fidelización en Kangaroo Rewards en menos de 2 minutos y adaptarlo a la imagen de su marca.

¿Quién usa Kangaroo?

Programa de fidelización omnicanal perfecto para empresas de cualquier tamaño en todos los sectores. Cuenta con clientes en más de 15 sectores y en todo el mundo, desde empresas con una única ubicación hasta franquicias con múltiples tiendas.

Kangaroo Software - 1
Kangaroo Software - 2
Kangaroo Software - 3
Kangaroo Software - 4
Kangaroo Software - 5

¿Tienes dudas sobre Kangaroo? Compara con una alternativa popular

Kangaroo

Kangaroo

4,8 (169)
US$ 59,00
mes
Versión gratuita
Prueba gratuita
120
14
4,6 (169)
4,6 (169)
4,9 (169)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
No se han encontrado precios
Versión gratuita
Prueba gratuita
124
11
4,6 (184)
4,6 (184)
4,9 (184)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Kangaroo

Evaluación media

En general
4,8
Facilidad de uso
4,6
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,6

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
80%
4
19%
3
1%
1
1%
Reggie
Reggie
Operating Partner en Canadá
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use, top tier customer service!

5,0 hace 2 años

Puntos a favor:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Contras:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Keira
Marketing Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Switched to Kangaroo From Fivestars

5,0 hace 9 meses

Comentarios: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Puntos a favor:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Contras:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Matt
Marketing en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Brilliant Product & Support

5,0 el mes pasado Nuevo

Comentarios: Excellent, great support and a happy customer

Puntos a favor:

The product is great but working with [sensitive content hidden] has made the whole process really simple

Contras:

I'd like to see a bit more self service training documents or video tutorials

Brenda
owner en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

not a good product

1,0 hace 5 años

Comentarios: None

Puntos a favor:

There was nothing that stood out about this software

Contras:

not user friendly. Did not work as promised. Did not get the customer service I needed

Respuesta de Kangaroo Rewards

hace 5 años

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

yahya
Digital Marketing Manager en Kuwait
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Best Loyalty provider for Middle east

5,0 hace 4 meses

Comentarios: My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action

Puntos a favor:

Quick Support Native Support for Arabic Language Features Availability User friendliness

Contras:

nothing to dislike. Pretty good experience so far

Rebecca
Director of E-Commerce en Canadá
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Kangaroo Rewards Review

5,0 hace 5 meses

Comentarios: My overall experience with Kangaroo has been great.

Puntos a favor:

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Contras:

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Aimee
Owner en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

FiveStars to Kangaroo Transition

5,0 hace 9 meses

Comentarios: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Puntos a favor:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Contras:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

David
Specialist en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good work!

5,0 hace 5 meses

Comentarios: It has definitely more positive than negative.

Puntos a favor:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Contras:

intermittent freezing of the software, forcing us to reset or reload app.

Majd
Majd
Marketing Manager en Arabia Saudita
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Loyalty Program with Kangaroo

4,0 el año pasado

Comentarios: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Puntos a favor:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Contras:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Lynn
Founder en Líbano
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Kangaroo experience

5,0 hace 3 semanas Nuevo

Comentarios: It was smooth, I felt well guided and supported

Puntos a favor:

How Professional and supportive they are

Contras:

All is good so far. Everything was well explained

Stephie
Marketing Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Vivian O'Nay Review

5,0 hace 6 meses

Comentarios: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Puntos a favor:

Friendly, knowledgeable, and quick customer service

Contras:

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Matthew
CFO en Bahamas
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4,0 el año pasado

Comentarios: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Puntos a favor:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Contras:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Respuesta de Kangaroo Rewards

el año pasado

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Scott
Business Manager en RU
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Simple but effective and slick

5,0 hace 11 meses

Comentarios: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Puntos a favor:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Contras:

The ability to segment the customer per location and more filters to view customer lists.

Myles
Marketing Coordinator en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Kangaroo is Great!

5,0 hace 8 meses

Puntos a favor:

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Contras:

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

curt
president en Canadá
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

muscle depot review

5,0 el año pasado

Comentarios: great service from the team all the time.never had a problem

Puntos a favor:

a great way to connect with customers whenever i decide to run a special

Contras:

can't say anything bad on this one,always a pleasure dealing with the team

Elham
CRM junior specialist en Líbano
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great platform for loyalty program

5,0 hace 9 meses

Comentarios: great experience especially if you want to implement a loyalty program.

Puntos a favor:

the support team is great and directly help you to understand your needs.

Contras:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Lea
Co-founder of Yourglam.lb en Francia
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Exceptional Support and Service

5,0 hace 3 meses

Comentarios: My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!

Puntos a favor:

The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.

Contras:

Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.

Mehrad
Business. Dev. Manager en Canadá
Restaurantes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great Loyalty System

4,0 hace 7 meses

Puntos a favor:

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Contras:

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform

Francisco
CEO en Canadá
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best loyalty program out there

5,0 el año pasado

Puntos a favor:

Versatility, simplicity, customer service. Everything we need from a loyalty program

Contras:

We are not able to merge accounts ourselves

Suraj
Owner Operator en Guyana
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Overall Postive Experience

5,0 hace 7 meses

Comentarios: Great! Nadim has been really great to work with!

Puntos a favor:

Easy way to add points to customer accounts

Contras:

Cost is a bit high especially for a new company.

Fatima
Owner en RU
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Exceptional Customer Service

5,0 hace 9 meses

Puntos a favor:

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Contras:

None- no cons so far, everything has been lovely

Amanda
Director of Operations en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent!

5,0 hace 4 meses

Comentarios: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.

Puntos a favor:

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Contras:

So far, it has been awesome! We are just getting started, but have felt well supported.

Nicholas
Digital Marketing Manager en EE. UU.
Sector textil, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Good program

5,0 hace 8 meses

Puntos a favor:

it's intuitive and ease of use for customers.

Contras:

Kangaroos Shopify app and website can be a bit slow loading your portal.

Manal
E commerce manager en Líbano
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Highly Recommended

5,0 el año pasado

Puntos a favor:

Easy to manage, diversity in the options available!

Contras:

We face some problems in the updated ! Requires a lot of human interference

Amy
E-commerce Marketing Analyst en Canadá
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Appreciate the Attentive and Patient Customer Support

5,0 hace 9 meses

Puntos a favor:

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Contras:

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.