15 años ayudando a las empresas argentinas
a elegir el mejor software

¿Qué es Seekom?

Desde 2002, iBex es un sistema de gestión hotelera totalmente basado en la nube e incluye pantallas de reserva de sitios web, gestor de canales de ventas integrado y procesamiento de tarjeta de crédito PCI. Módulos de propiedad individuales y múltiples disponibles. Apto para todas las propiedades de tamaño, desde aquellos con solo unas pocas unidades hasta operaciones con cientos de habitaciones/sitios. Interfaces con Xero, facturación del teléfono, sistemas de puerta y más. Para una ventanilla única, también se ofrecen sitios web integrados y autogestionados a precios muy asequibles.

¿Quién usa Seekom?

hoteles, moteles, moteles familiares, parques de vacaciones, alojamiento y desayuno

Seekom Software - 1
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Seekom

Seekom

4,3 (19)
US$ 150,00
mes
Versión gratuita
Prueba gratuita
34
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VS.
Precio inicial
Opciones de precios
Funcionalidades
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Facilidad de uso
Relación calidad-precio
Atención al cliente
No se han encontrado precios
Versión gratuita
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126
37
4,6 (920)
4,6 (920)
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Seekom

Evaluación media

En general
4,3
Facilidad de uso
4,2
Atención al cliente
4,3
Funcionalidades
3,8
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
63%
4
16%
3
11%
2
11%
Paul
Proprietor en RU
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

5,0 hace 8 años

Comentarios: We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Puntos a favor:

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Contras:

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Respuesta de Seekom

hace 8 años

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

YUBO
Owner en Nueva Zelanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

good company, good team, excellent support

4,0 hace 7 años

Comentarios: well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Puntos a favor:

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Contras:

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Respuesta de Seekom

hace 7 años

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Grant
Owner en Nueva Zelanda
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A reservation system designed by engineers for engineers

2,0 hace 4 años

Comentarios: We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

Puntos a favor:

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

Contras:

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Respuesta de Seekom

hace 4 años

Hi Grant, I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. The system design and features are based upon suggestions and feedback from users. As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler. Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Keith
Co-owner with Jocelyn en Nueva Zelanda
, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

5,0 hace 6 años

Puntos a favor:

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Contras:

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Respuesta de Seekom

hace 6 años

Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky

Adam
Business Manager en Nueva Zelanda
Deportes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product backed by a great team

5,0 hace 7 años

Comentarios: We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Puntos a favor:

Good platform Excellent customer service Ability to adapt system to our needs

Contras:

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Respuesta de Seekom

hace 7 años

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky