--- description: ¿Qué piensan los usuarios de TenFold? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de TenFold gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TenFold - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [TenFold](/software/144586/tenfold) # TenFold Canonical: https://www.capterra.com.ar/software/144586/tenfold Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/144586/tenfold?page=2) > CTI para ventas y centro de contacto: mejora la experiencia del cliente y la productividad. > > Veredicto: 143 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa TenFold? Equipos orientados al cliente, de más de 10 personas, que desean una forma rápida de ser más eficientes, aumentar los ingresos y unificar la experiencia del cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 143 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Tenfold - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - API - Base de datos de clientes - CRM - Campos personalizables - Captura de clientes potenciales - Comunicación multicanal - Creación de informes entrantes - Creación de informes por extensión - Creación de informes salientes - Creación de informes/análisis - Cualificación de leads - Duración de llamada - Generación de clientes potenciales - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de contactos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de llamadas perdidas - Gestión de oportunidades - Gestión del rendimiento - Grabación de llamadas - Herramientas de colaboración - Identificador de llamadas - Integración de telefonía informática - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Registro de llamadas - Registro de personas que han respondido - Seguimiento de interacciones - Supervisión de llamadas - Third-Party Integrations - VoIP ## Integraciones (en total: 11) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.com.ar/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.com.ar/directory/22/customer-service/software) - [Sistemas automatizados de ventas](https://www.capterra.com.ar/directory/12/sales-force-automation/software) - [Software de contabilidad de llamadas](https://www.capterra.com.ar/directory/30083/call-accounting/software) - [Herramientas de administración de leads](https://www.capterra.com.ar/directory/30017/lead-management/software) - [Soluciones de telefonía](https://www.capterra.com.ar/directory/30084/telephony/software) ## Alternativas 1. [Bitrix24](https://www.capterra.com.ar/software/113540/bitrix24) — 4.2/5 (986 reviews) 2. [Five9](https://www.capterra.com.ar/software/132405/five9) — 4.2/5 (481 reviews) 3. [Agile CRM](https://www.capterra.com.ar/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [PhoneBurner](https://www.capterra.com.ar/software/134672/phoneburner) — 4.8/5 (176 reviews) 5. [User.com](https://www.capterra.com.ar/software/144916/usercom) — 4.6/5 (36 reviews) ## Opiniones ### "Keeping an eye on your application development and sales reviews" — 4.0/5 > **Atul** | *19 de febrero de 2023* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. > > **Puntos en contra**: I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. > > By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. ----- ### "Great App for a Growing Sales Team" — 5.0/5 > **Jason** | *19 de octubre de 2017* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. > > **Puntos en contra**: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use. > > Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support. ----- ### "Worse support response than Comcast or any company I've dealt with" — 3.0/5 > **John** | *22 de marzo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: When it works it is great for tracking phone call communications and activity. > > **Puntos en contra**: Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. > > Overall experience is not great and that is 100% attributed to their support response rate. ----- ### "easy and beautiful" — 5.0/5 > **Michael** | *30 de abril de 2018* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face. > > **Puntos en contra**: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons. > > Increased sales, improved service, and more confidence. ----- ### "Clean UX and UI\! Easy to use\!" — 5.0/5 > **Jack** | *13 de septiembre de 2017* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well\! > > **Puntos en contra**: From a reporting standpoint, there is sometimes a discrepancy between the \# of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/144586/tenfold?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/144586/tenfold) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados