¿Qué es Yotpo?
Ideal para marcas que procesan más de 300 pedidos al mes, la solución de marketing de contenidos para clientes de Yotpo ayuda a las empresas de comercio electrónico a recopilar reseñas de los clientes, fotos y preguntas y respuestas de compradores anteriores para aumentar el tráfico y la prueba social. Socio oficial de Google, Facebook y Shopify Plus e integrado con plataformas y herramientas de comercio líderes, Yotpo facilita a las marcas el aprovechamiento del contenido de sus clientes en todos los canales de comercialización.
¿Quién usa Yotpo?
Yotpo impulsa las marcas de más rápido crecimiento en el mundo, como GoPro, MVMT, Pura Vida y más. Hay una razón por la cual los mejores eligen Yotpo. Conoce más hoy mismo.
¿Dónde se puede implementar Yotpo?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop)
Imágenes y vídeos de Yotpo
Comparar el precio de Yotpo con productos similares
Funciones de Yotpo
- Análisis de sentimientos
- Análisis de tendencias
- Análisis de texto
- Análisis visual
- Campañas multicanal
- Compartir en redes sociales
- Concursar por sms
- Creación de informes/análisis
- Creación de marca personalizable
- Cupones móviles
- Códigos cortos
- Debates y foros
- Encuestas y comentarios
- Envío masivo de mensajes de texto
- Generación de reseñas
- Gestión de campañas
- Gestión de clientes
- Gestión de comentarios
- Gestión de contactos
- Gestión de contenidos
- Gestión de la comunicación
- Gestión de los comentarios negativos
- Gestión de recompensas
- Gestión de respuestas
- Integraciones de terceros
- Integración de redes sociales
- Marketing multicanal
- Mensajería planificada
- Métricas de rendimiento
- Notificación de reseña de usuario
- Palabras clave móviles
- Panel de comunicaciones
- Para pequeñas empresas
- Programa de fidelización
- Programación de publicaciones
- Recopilación de datos multicanal
- Respuestas automáticas
- Segmentación de clientes
- Seguimiento de la participación
- Seguimiento de recomendaciones
- Seguimiento del ROI
- Solicitud de reseña de usuario
- Supervisión de redes sociales
- Supervisión de reseñas
- Tarjetas de fidelidad
- Visualización de datos
Alternativas a Yotpo
Opinones de Yotpo
Delivers reviews, easy to use!
Comentarios: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Puntos a favor:
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Easy to use and great support
Comentarios: We took our time in getting the integration set up, but once the review emails started sending to consumers who purchased online the reviews came piling in. Yotpo helped organize and filter these reviews and we've been very happy with the results.
Puntos a favor:
Yotpo's setup process and continued support has made the addition of this review platform painless with a huge return on investment. We have received more consumer reviews since adding Yotpo 6 months ago then we did in the previous 6 years. Our success manager is quick to respond and makes great recommendations and adding widgets is easy for anyone on our team to do.
We cannot currently share consumer reviews with the product team for an individual product. This would be valuable information for the product team to make adjustments during the growing/production season. It would also be great to have consumer reviews attached to records in our CRM which is also not currently available.
Respuesta de Yotpo
hace 6 meses
Thank you for taking the time to leave your review. We are constantly working on improving our product and your input is incredibly valuable to us. If you are encountering any issues or have any questions, please feel free to reach out ot our customer service at any time and they will do their best to assist you.
Comentarios: Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices.
Puntos a favor:
It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.
The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.
Feels quite basic, but lacks functionallity
Comentarios: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.
Puntos a favor:
A lot of automatic features, and the software takes care of most things.
1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.
Respuesta de Yotpo
hace 2 años
Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.
Reviews Sourced the Right Whey ~ AGN Roots
Comentarios: Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.
Puntos a favor:
1. The people behind it the Apps 2. The technology software 3. The accreditation built over time
I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)
Software encontrado en
- Software para referidos
- Software de gestión de experiencia del cliente
- Software de fidelización de clientes
- Programas de gestión de comunidades
- Software de plataforma de comercio electrónico B2B
- Herramientas de marketing de contenidos
- Software de compromiso del cliente
- Software de gestión de marcas
- Herramientas para medir la satisfacción del cliente
- Software para gestión de reseñas