18 años ayudando a las empresas argentinas
a elegir el mejor software
¿Qué es Tidio?
Tidio es una plataforma de atención al cliente que te permite mejorar la satisfacción de tus clientes al combinar chat en vivo y chatbots. Gracias a Tidio, tus clientes pueden contactar contigo en tiempo real cuando estés disponible y obtener asistencia de los chatbots cuando estés ocupado.
Los chatbots con IA pueden recibir pedidos por ti, responder hasta un 40 % de las consultas de los clientes en un instante, recopilar comentarios de los clientes y reducir los tiempos de respuesta y resolución.
¿Quién usa Tidio?
Proporciona un comunicador a una amplia gama de PYMES de todo el mundo. Miles de empresas usan Tidio para comunicarse con los clientes.
¿Tienes dudas sobre Tidio?
Compara con una alternativa popular

Tidio
Opinones de Tidio
Tidio para simplificar tus conversaciones en línea
Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.
Puntos a favor:
El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.
Contras:
Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.
Trabajar con Tidio, genera beneficios.
Comentarios: Satisfactoria
Puntos a favor:
Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.
Contras:
No se si es posible programar un horario de atención.
Respuesta de Tidio
hace 4 años
Hi there, Thank you for the review! You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

A Catalyst for AI-driven Customer Service and Support.
Comentarios: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.
Puntos a favor:
It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.
Contras:
Tidio provides excellent customer support and services hence I have nothing to complain about.
My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.
Comentarios: Tidio streamlines and automates customer service operations in real-time.
Puntos a favor:
With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.
Contras:
I haven't experienced any drawbacks with Tidio since it suits best my needs.
Live chat handy low cost tool for sme’s
Comentarios: 8 out of 10 considering it’s price point
Puntos a favor:
The free model, the option to set up automated flows
Contras:
Complex set up on Logier flow sequencing
A Comprehensive Help Desk,Customer Service and Chatbot Tool.
Comentarios: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.
Puntos a favor:
Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.
Contras:
I haven't encountered any drawback with Tidio because it meets our customer services needs.
The Tideo Chat Experience
Comentarios: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.
Puntos a favor:
It helped me to communicate with my customers when I wasn't able to be online.
Contras:
It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.
Tidio is smart in customer support
Comentarios: Helps me respond to customers who contact us with questions
Puntos a favor:
Easy to install on any website even when you do not have technical knowledge by using the html code snippets
Contras:
Pricing to remove branding is still too expensive

A very stable and complete chat platform
Puntos a favor:
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
Contras:
Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
Easy and faster in resolving issues
Comentarios: I use the tool to offer chat on my personal smaller website
Puntos a favor:
The interface and Lyro AI solves questions faster and accurately
Contras:
Pricing of the solution as the tool is too expensive to use
Cheap live chat software
Comentarios: I use Tidio on a small scale to respond to customer's questions through live chat
Puntos a favor:
AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier
Contras:
Sometimes the notification would failt to pop up making me miss chats in real time

Intuitive Live Chat Agent
Comentarios: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.
Puntos a favor:
Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.
Contras:
There is no phone support. In most cases its vital to have a support representative available to answer any questions.
Tidio for eCommerce
Comentarios: So far so good. Don't have any complaints.
Puntos a favor:
A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.
Contras:
There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l
Live chat which matters
Comentarios: We use the Tidio as in house communication tools with clients across our websites
Puntos a favor:
Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses
Contras:
The mobile application does not sync well with the desktop application for notifications
support 24/7
Puntos a favor:
customer support is very super to extent of reponding at any time
Contras:
slowly on loading hence needs some update for the best experience
Good live chat tool
Puntos a favor:
Software has a good interface for chatting with clients in the application
Contras:
Pricing is expensive to use per month per user
Nice software
Puntos a favor:
Online chat is great. I can see visitors.
Contras:
member seat charge is a little expensive
Tidio simplifies my working remotely
Comentarios: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time
Puntos a favor:
Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool
Contras:
The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery
Best customer chat app
Comentarios: Tidio is helping my company to make client prospection very easy.
Puntos a favor:
This software is very easy to use. At the same time, it's features at so complete.
Contras:
At my point of view this Tidio is full features. Nice
The cheapest and reliable chat bot
Comentarios: It was good, i like the platfrom
Puntos a favor:
Cheap and reliableNo downtimeGood customer support
Contras:
Very few chat limit for a standard package
Tidio Chat Testing Review
Comentarios: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.
Puntos a favor:
Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.
Contras:
The only thing i dislike is of its price it sometimes feels high-paid software.
best live chat alternative
Puntos a favor:
Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic
Contras:
The software does not have the ticketing system and knowledgebase
Outdoormix Festival review
Comentarios: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.
Puntos a favor:
The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.
Contras:
The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.
Potential customers be aware of Tidio's no-refund policy before you purchase the product
Comentarios: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!
Puntos a favor:
The widget and chat console have a sleek and straightforward design.
Contras:
If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.
Good System with much potential
Comentarios: Tidio is a great system, that allows good function in the free version. the paid-version are a little bit expensiv (i am only in the process of setting up a company and money is ... :) )
Puntos a favor:
I like all contact forms in one place. Facebook, Instagram, Mail, Chat and the history of recurring visitors
Contras:
In the ticketsystem i need the ticketnumber in the auto-mail subject and mybe in the message-text too. a user defiend subject where also fine, and placeholder for example ticketnumber, date-time, name.