15 años ayudando a las empresas argentinas
a elegir el mejor software

¿Qué es Tidio?

Tidio es una plataforma de atención al cliente que te permite mejorar la satisfacción de tus clientes al combinar chat en vivo y chatbots. Gracias a Tidio, tus clientes pueden contactar contigo en tiempo real cuando estés disponible y obtener asistencia de los chatbots cuando estés ocupado.

Los chatbots con IA pueden recibir pedidos por ti, responder hasta un 40 % de las consultas de los clientes en un instante, recopilar comentarios de los clientes y reducir los tiempos de respuesta y resolución.

¿Quién usa Tidio?

Proporciona un comunicador a una amplia gama de PYMES de todo el mundo. Miles de empresas usan Tidio para comunicarse con los clientes.

Tidio Software - 1
Tidio Software - 2
Tidio Software - 3
Tidio Software - 4
Tidio Software - 5

¿Tienes dudas sobre Tidio? Compara con una alternativa popular

Tidio

Tidio

4,7 (448)
US$ 29,00
mes
Versión gratuita
Prueba gratuita
96
26
4,6 (448)
4,5 (448)
4,6 (448)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
US$ 9,00
mes
Versión gratuita
Prueba gratuita
180
138
4,6 (1.583)
4,7 (1.583)
4,7 (1.583)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Tidio

Evaluación media

En general
4,7
Facilidad de uso
4,6
Atención al cliente
4,6
Funcionalidades
4,6
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
79%
4
17%
3
3%
2
0%
1
1%
Usuario verificado
Usuario de Linkedin verificado
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio para simplificar tus conversaciones en línea

5,0 el año pasado

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Contras:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Jose
marketing en España
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Trabajar con Tidio, genera beneficios.

4,0 hace 4 años

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Contras:

No se si es posible programar un horario de atención.

Respuesta de Tidio

hace 4 años

Hi there, Thank you for the review! You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Darien
Darien
Associate Pastor en Canadá
Usuario de Linkedin verificado
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio is the first chat platform I've found to be worth paying for

5,0 hace 3 años

Comentarios: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Puntos a favor:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Contras:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Respuesta de Tidio

hace 3 años

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Marianela
Marianela
Water Treatment and Environmental Management Consultant en Panamá
Usuario de Linkedin verificado
Productos químicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5,0 el año pasado

Comentarios: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Puntos a favor:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Contras:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Daniel
Pastor en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Big Tech and their war against Faith-Based Orgs.

5,0 el mes pasado Nuevo

Comentarios: As with a lot of these big-tech enterprises, they are hellbent on silencing faith-based everything. It wouldn't hurt their AI or anyone in the slightest to allow churches or other such orgs to use their AI, but they choose to deny us because we don't follow their secular progressive ideologies. It isn't fair. I know there are lawsuits pending about stuff like this, but in the mean time, churches who want to use technology are forced to fend for themselves and be creative.

Puntos a favor:

It was easy to setup, configure, and manage. It looked good on our website. The Wordpress Plugin worked.

Contras:

Their VERY restrictive anti-Christian policy which prohibits the use of their AI on a church website. We're a church website! We're not inciting violence or any other horrible thing. We're just listing event times, theology and practice, and lots of pictures and media.