¿Qué es Anywhere365?

No es solo un centro de contacto para Lync y Skype Empresarial, es una plataforma flexible y en tiempo real de gestión del diálogo.

¿Quién usa Anywhere365?

Lync y Skype Empresarial

Información sobre Anywhere365

Anywhere365

Información sobre Anywhere365

Anywhere365

Imágenes y vídeos de Anywhere365

Vídeo de Anywhere365
Anywhere365 Software - 1 - miniatura
Anywhere365 Software - 2 - miniatura
Anywhere365 Software - 3 - miniatura

Comparar el precio de Anywhere365 con productos similares

Precio inicial

US$ 10.000,00
US$ 8,00/mes
N/D
N/D

Versión gratuita

Versión gratuita No
Versión gratuita
Versión gratuita No
Versión gratuita No

Prueba gratis

Prueba gratis No
Prueba gratis
Prueba gratis
Prueba gratis No

Anywhere365: implementación y asistencia

Asistencia

  • E-mail/Help Desk
  • Preguntas frecuentes/foro
  • Asistencia telefónica

Implementación

  • Cloud, SaaS, Web
  • Windows (desktop)
  • Android (móvil)

Formación

  • En directo en línea
  • Documentación

Funciones de Anywhere365

  • API
  • Alertas y alzada
  • Análisis en tiempo real
  • Base de datos de contactos
  • CRM
  • Centro de atención telefónica de llamadas entrantes
  • Centro de atención telefónica de llamadas salientes
  • Centro de atención telefónica mixto
  • Chat en tiempo real
  • Chat en vivo
  • Chat y mensajería
  • Comunicación multicanal
  • Creación de informes de llamadas
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Datos en tiempo real
  • Desvío de llamadas
  • Distribución automática de llamadas
  • Enrutamiento de llamadas
  • Gestión de campañas
  • Gestión de centros de atención telefónica
  • Gestión de colas de espera
  • Gestión de contactos
  • Gestión de correo electrónico
  • Gestión de flujos de trabajo
  • Gestión de listas de llamada
  • Gestión del rendimiento
  • Grabación de llamadas
  • Grabación de texto de llamada
  • Identificador de llamadas
  • Informes personalizables
  • Integraciones de terceros
  • Integración de redes sociales
  • Integración de telefonía informática
  • Marcación manual
  • Marcador automático
  • Marcador predictivo
  • Mensaje de voz
  • Panel de actividades
  • Programación de rellamadas
  • Reconocimiento IVR y de voz
  • Registro de llamadas
  • Seguimiento de actividades
  • Seguimiento de interacciones
  • Seguimiento de llamadas
  • Sistema de marcación progresiva
  • Supervisión
  • Supervisión de llamadas
  • Supervisión en tiempo real

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Reseñas de Anywhere365

Leer las 68 opiniones

Evaluación media

En general
4,2
Facilidad de uso
4,2
Atención al cliente
4,1
Funcionalidades
4
Relación calidad-precio
4

Opiniones por puntuación

5
26
4
31
3
8
2
2
1
1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Usuario verificado
Medical practitioner en Sri Lanka
Usuario de Linkedin verificado
Práctica médica, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Work in anywhere

5 hace 2 años

Comentarios: Easily connect with customers or clients. Just in few steps and few minutes. No need to worry about security .

Puntos a favor:

No need to worry about the place when you want to have a business work . Just need internet connection and this software. Easily connect with my client , make a good advantage in document sharing because no need to think about security. Another thing is time saver . Because it helps to make call with my client when they are in overseas.

Contras:

Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

Usuario verificado
Software Engineer - 1 en India
Usuario de Linkedin verificado
Servicios financieros, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good for Audio and Screen Sharing features but Bad for storing and managing Chats.

4 hace 5 meses

Comentarios: My overall experience was Average. Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the Teams during the pandemic.
However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS Teams. Every time we want to make a quick call within the Team we cannot rely on MS Teams anymore and we have to jump over a Zoom call while earlier we could have done everything using Skype itself. Only major drawback that most people found with Skype was it's difficulty in managing Chat Queues and File sharing. I'd give Skype for Business 6 out of 10 stars.

Puntos a favor:

I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer. We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.

Contras:

I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen. Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files.

Usuario verificado
Consultant en EE. UU.
Usuario de Linkedin verificado
Consultoría de gestión, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The First But Definitely Not The Last

4 el mes pasado Nuevo

Comentarios: Anywhere365 is overall a nice chat system which meets basic requirements properly. If navigation and grouping could be improved, this software would be much more useful but till some big updates are made, I'll mosey my way over to MS Teams.

Puntos a favor:

The overall experience using this software is decent. If basic requirements are enough to satisfy, then Skype is the right software. I really appreciate that Skype makes it easy for people connect globally and quickly.

Contras:

More than any other software of its kind, Skype is always lagging and it drives me up a wall. It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task Manager. Doing so makes you close all your chats and then you have nothing. Losing chats is the biggest turn off about this product.

Morgan B.
Director en EE. UU.
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Everything is Hardcoded

3 hace 2 años

Comentarios: We were looking for a tool that would drive down calls to our service desk. Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems. I typically don't write reviews but feel other businesses need to be aware.

Puntos a favor:

I have not seen anything significant from this implementation yet.

Contras:

Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Usuario verificado
full stack developer en Nepal
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

skype is a great communication platform

4 hace 4 meses

Comentarios: Overall It is very good. It is a great platform to communicate with people and co-workers.

Puntos a favor:

It is free and easy to use. We can record videos and share screens which have made my work faster. I can write my status and what I am doing and my co-worker can view my status. I can host a meeting and the meeting.

Contras:

Some days back I got the bluff call on skype it was a name written bI and it was not shown in the chats and chats history logs. I tried to search the user but the user was not found. It was shown in phone call history but not in the skype calls. Some time calling does not work. I have to restart my computer or quit and start skype to make calls on skype. I tried to uninstall it, but it reappears automatically.