Weave

Essential for business

Puntos a favor:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Contras:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Software is great. Customer service could use some work

Puntos a favor:

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Contras:

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Very happy Client

Comentarios: Very good product overall.

Puntos a favor:

Great having access to our patients on our phone as well as desktop!

Contras:

Occasionally glitches. Customer service is good though.

Do not recommend.

Comentarios: If we had not paid for the year in advance we would not still have this product. I would urge any consumer to keep looking and not waste their time and their clients time.

Puntos a favor:

None. We had better a better phone system when we still had landlines.

Contras:

When calling customer service I almost never get the issue resolved. Most often I am told that there is nothing they can do, they don't know why issues are happening, etc. Settings revert back or change for no unexplained reason. We are a busy ER clinic and clients pets have been unable to get care because they could not get through to us. Weave does not seem to grasp this. Phones constantly drop calls, we are unable to put someone on hold without hanging up on them, phones that should not have a voicemail set up somehow get voicemails. We have had all of our reminders for an entire day go out with the wrong appointment time so everyone was texted that their appointment was an hour later than it actually was. We were told that we needed to increase our internet speeds and even after we doubled them these issues were not resolved.

We LOVE our WEAVE!!

Puntos a favor:

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Contras:

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!