17 años ayudando a las empresas argentinas
a elegir el mejor software
Ignition
¿Qué es Ignition?
Practice Ignition es una potente forma de dirigir negocios centrados en el cliente. Crea y supervisa propuestas con contratos y cartas de participación integrados, factura a los clientes con opciones de pago variables (pagos recurrentes, por única vez, etc.) y obtén información empresarial importante; todo en un solo lugar. Luego puedes automatizar las tareas de contabilidad y el flujo de trabajo mediante integraciones. Practice Ignition te ayudará a conseguir más clientes, mejorar el flujo de efectivo, agilizar la incorporación de clientes y pronosticar el éxito de tu empresa.
¿Quién usa Ignition?
Cualquier empresa que envíe propuestas para involucrar a sus clientes.
¿Tienes dudas sobre Ignition?
Compara con una alternativa popular
Ignition
Opinones de Ignition
Practice Ignition is makes service proposals with complex billing arrangements simple and easy.
Puntos a favor:
The three main things I like the most about Practice Ignition are: 1. It's ability to handle complex billing arrangements in a proposal. It is the only platform I have come across that can easily manage up front fees, with recurring billing for a fixed period, and display this easily on a proposal. 2. I love the fact that you can set the proposal to require a credit card or bank details before it is accepted. Practice Ignition then collects the funds for you. One of the most difficult parts of running a service business is getting paid, but with Practice Ignition it takes that all away because the upfront fee is billed on acceptance, then the recurring billable amount is billed as set out in the proposal. It couldn't be easier. 3. The integration Practice Ignition has with Xero and WorkflowMax (XPM) is incredible. Once a proposal is accepted, it creates the job in WorkflowMax based on the job templates you have setup in WorkflowMax, and creates the invoices in Xero. It literally takes all the administration out of running a professional services company.
Contras:
There are a few features I would like to see Practice Ignition develop, but after speaking with them they are going to push it right up the priority list as they agree. These features are: 1. The ability to create a recurring rate on recurring jobs 2. The ability to set a due date on a job - at the moment this is picked up from the contract end date. My understanding is this will be sorted soon, so by the time you read this it may be sorted!
Alternativas consideradas:
Slow to disburse payments, must check billings are processed, professional interface
Comentarios: My biggest pain point is why they hold onto your money for so long before releasing it. If not for the good reviews, I would be nervous to use them for payments. I asked a customer to provide a payment via ACH so that I can get it quickly, it was debited from their account the day of and I have yet to receive my money on day 8 (business day 6). The software is indicating an estimated disbursement on day 9, so that means you may not receive the money into your account until day 10 or 11. In my opinion, this is excessive for an ACH payment and makes me concerned about their ability to manage cash. I have another payment via credit card that was pushed back an additional day and we're on day 7 and I have yet to receive it. If you are tight on managing cash, ask the customer to mail you a check or use QuickBooks for the invoice, you will get your money much faster. There were instances during tax season where I setup a proposal to collect a deposit at proposal acceptance and when it was time to close out the account, it was never charged, so you should double check your invoices. Once you get used to using the product, it is nice to have for proposal management and has an effective dashboard and ease of use to follow up with customers. I have yet to have a dispute from a customer about the contract, so their templates are excellent. The customer names don't integrate well with ProConnect and double your customers, which can be quite annoying.
Puntos a favor:
Professional interface for customers, ease of signing proposals and entering payment details for automatic processing. Dashboard for revenue and proposal management.
Contras:
Slow to process payments even ACH payments can take 7 business days. I have found that on several occasions that customer tax return deposits were not processed even though it was setup to pay at acceptance. Expensive monthly fee for small firms.
Watch Your Chargebacks
Comentarios: It's going to be easier and to be more in control of my clients since it doesn't matter there's no recourse once Practice Ignition chooses to believe the other person instead of the people paying for the service. I can do the same thing and work directly with any challenges instead of just sucking it up and losing thousands more.
Puntos a favor:
After getting used to it, it didn't seem bad at first but then the charge backs hit without any formal notice nor warning.
Contras:
A former client said they didn't receive the services, Practice Ignition asked me to defend the potential charge back but then it was a waste of my time to do anything because they took back the entire amount, on top of already having charged me for the merchant fees.
Respuesta de Ignition
hace 5 años
Hi Dwayne, My name is Tom Maxwell and I'm on the leadership team at Practice Ignition. I'm truly sorry you had this experience but please allow me to clarify your concerns here: Unfortunately, your client disputed your charge which initiated an immediate reversal by the clients' bank. Immediate reversals are completely out of our control, which is no different to any payment processor, (including Intuit, as an example: https://intuit.me/2JNFyzg). As soon as we were made aware of the dispute, we immediately contacted you, and as a standard practice, we offered to submit evidence on your behalf. We also asked you to submit more evidence that the dispute had been resolved between you and your client, to strengthen your case. You declined to take up this offer. Dwayne, please know we are here to help in circumstances that fall outside our control. We are sorry your experience went this way and we hope that we have the opportunity to win back your trust again.
Amazing Product for Accountants/Bookkeepers alike
Comentarios: My business has grown over 200% since i started this platform and the payment process has been smooth and very effective one.
Puntos a favor:
You have proposal , Document manage, and digital signature along payment system. it basically solved 4 problems in one platform
Contras:
the time it takes money and distribute from banking of a client as opposed to credit card.
Our ONE platform for proposals, invoicing, and AR!
Comentarios: Coming from a different field, and needing to learn how to manage proposals/invoicing/payment collection quickly, Ignition has been incredible. We started around March of 2021 and have been extremely happy with the ease of proposal creation + sending (clear PDF versions, automatic reminders to prospect, visibility into when a prospect has viewed the proposal, multiple templating options and clear platform design), invoicing (I set up invoices to automatically run during the month and don't have to worry about collection unless I get an email that payment failed!), and payment collection. Ignition sends helpful emails like credit card expirations and payment failures! I really appreciate how I can utilize the different updates and changes they make to the platform, but I don't have to take courses to understand how to use Ignition! My concerns are promptly addressed, and meeting quarterly with our Key Account Manager has helped us tremendously!
Puntos a favor:
All of the features on one platform; integrates with Quickbooks
Contras:
Sometimes the site VERY TEMPORARILY (1-5 minutes, every six months or so, has been my experience) unavailable! The pro is that the improvements have been awesome!