--- description: ¿Qué piensan los usuarios de CXM? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CXM gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXM - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [CXM](/software/140678/cxm-recording-and-quality-monitoring) # CXM Canonical: https://www.capterra.com.ar/software/140678/cxm-recording-and-quality-monitoring > Herramientas de optimización de la fuerza laboral para el centro de contacto. Grabación de llamadas, supervisión de la calidad y gestión de la fuerza de trabajo. > > Veredicto: 5 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 5 Opiniones | | Facilidad de uso | 3.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funcionalidades | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CXM ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - Creación de informes/análisis - Grabación de llamadas ## Opciones de asistencia - Chat ## Categoría - [Software para call center](https://www.capterra.com.ar/directory/30007/call-center/software) ## Alternativas 1. [TASKE Contact](https://www.capterra.com.ar/software/27968/taske-contact) — 3.7/5 (3 reviews) ## Opiniones ### "Best employee monitoring tool" — 5.0/5 > **Prasun** | *26 de noviembre de 2022* | Recursos Humanos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1) The products include a call recording system that can be used to record and replay calls, screen recording technology that can be used to capture audio while a call is in progress and other features that can be used to improve the quality of a call.2) With CXM, I can protect my organization against data breaches and achieve PCI and HIPPA compliance by capturing everything I need > > **Puntos en contra**: CXM has a lot of potential, but there is room for improvement. The call recording function could be more user-friendly, and the quality monitoring solutions could be more robust. > > CXM help to improve customer satisfaction and agent performance by providing the ability to review and analyze customer interactions. Additionally, CXM's call recording software can help improve compliance with regulatory requirements. ----- ### "CXM Software" — 4.0/5 > **Stephanie** | *2 de mayo de 2019* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Able to do live monitoring \& listen to recorded calls with somewhat ease. The search function for recorded calls is very detailed \& able to narrow down very well. Gives you want you want in that aspect. When purchased, had to do customization, however, was not told everything up front \& spent months getting it work like we needed it to. > > **Puntos en contra**: Live monitoring will work as long as you stay on top of the updates. The Agent Portal is very cumbersome \& very difficult to use \& implement. Never was able to customize it that way we were told we could. Support sometimes takes a bit. > > At the beginning was not too bad. Can get frustrating as not local \& need to do everything over the phone or via webex session. The Dell Servers have broken down quite a few times \& we had to call Dell support to get them in instead of CXM doing the leg work. ----- ### "It is good but it keeps logging me out and is becoming kind of difficult to do more when this happen" — 3.0/5 > **Alba** | *14 de junio de 2018* | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Once we found what I need to work is easy to use and I like the way it looks.... > > **Puntos en contra**: Just when i am not using it and i have to log in again because if i am not using it for a coupe of minutes it just automatically log me out > > To do my job efficiently by assisting my co-workers to obtain the correct information by listening trough the software ----- ### "Great application for call recordings and quality control." — 5.0/5 > **David** | *17 de abril de 2018* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features. I use this tool daily in order to keep track of my agents for voice logs audits and it has saved me a lot of time and money by detecting gaps or suspicious practices among some calls audited. It allows you to edit the recordings which definitely is a plus. > > **Puntos en contra**: It will be great to have a more accurate way to rewind and go forward on a recording. Something like a second by second search tool will be of great improvement. > > Amazing tool for call auditing and tracking on high quality recordings. ----- ### "Makes the work easy\!" — 5.0/5 > **Alba** | *16 de enero de 2019* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like it because when i have to listen to the recording to confirm everything is good on the order for the customers as the sales representatives something miss some details. > > **Puntos en contra**: The appearance of the site is not friendly but once you get use to it you work fast. ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/140678/cxm-recording-and-quality-monitoring) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados