¿Quién usa Appcues?

Appcues sirve principalmente a empresas de software.

¿Qué es Appcues?

Appcues es la forma más fácil de personalizar la experiencia de producto sin cambiar ningún código. Los usuarios no técnicos pueden crear tutoriales únicos en menos de 10 minutos con un editor visual fácil de usar.

Empresas como HubSpot, Adroll y Wistia usan Appcues para la adopción de nuevas funciones, incorporación de usuarios, comunicaciones dentro de la aplicación, ¡entre otras! Se proporcionan patrones de interfaz de usuario para implementar en tu aplicación. Puedes crear, publicar y medir cada experiencia sin códigos.

Información sobre Appcues

Appcues

http://appcues.com

Fundada en 2013

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Resumen de precios de Appcues

Appcues no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Appcues está disponible a partir de US$ 249,00/mes.


Precio inicial

US$ 249,00/mes

Versión gratuita

No

Prueba gratis

Appcues: implementación y asistencia

Asistencia

  • Horas laborables

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS

Formación

  • En persona
  • En directo en línea
  • Seminarios web
  • Documentación

Funciones de Appcues

  • Creación de contenidos
  • Encuestas y comentarios
  • Formación en la aplicación
  • Gestión de lanzamiento
  • Guía contextual
  • Herramientas de autoservicio
  • Onboarding del usuario
  • Segmentación de audiencia
  • Validación de datos
  • Varios idiomas

Lista completa de Software para adopción digital

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Reseñas de Appcues

Todas las reseñas

Calificación general

4,8/5

Evaluación media

Facilidad de uso 4,7
Atención al cliente 4,8
Funcionalidades 4,6
Relación calidad-precio 4,7

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Jared D.
Customer Success Manager
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Comentarios: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Puntos a favor: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Contras: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Fuente de la reseña 
  • Publicado el 11/12/2019
Anthony P.
Head of Product Marketing
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/12/2019

"So glad I convinced the boss to pay for this"

Comentarios: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Puntos a favor: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Contras: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Fuente de la reseña 
  • Publicado el 5/12/2019
Alan S.
Project Manager
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 11/11/2020

"Great tool for building in-app tutorials"

Comentarios: It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

Puntos a favor: I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

Contras: They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

  • Fuente de la reseña 
  • Publicado el 11/11/2020
Annie M.
Marketing manager
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    2 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    1 /5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 5/8/2018

"Good product, awful management"

Puntos a favor: The product is easy to use and you can create several tutorials in few hours.

Contras: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Fuente de la reseña 
  • Publicado el 5/8/2018
Matt C.
marketplace director
Vino y licores, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 20/8/2020

"Great for quick and easy in-app communication with users."

Comentarios: It's been a fun app to learn, and the access it allows to our users is amazing!

Puntos a favor: It's an extremely powerful set of tools to message our users without relying on engineering changes.

Contras: The learning curve for me has been steep. I wish there were branching logic based on whether certain page elements appear or even the ability for flows to skip steps if a page element required for that step is absent.

  • Fuente de la reseña 
  • Publicado el 20/8/2020