¿Qué es NetSuite CRM?
NetSuite CRM+ es una solución completa de front-office que desbloquea una vista de 360 grados en tiempo real de tus clientes. CRM+ se integra a la perfección con tus actividades centradas en el cliente con aplicaciones de contabilidad, comercio electrónico, almacenamiento y envío para respaldar todo tu proceso de ventas y el ciclo de vida del cliente, desde un cliente potencial hasta las oportunidades, las órdenes de venta, el cumplimiento, la renovación, las ventas adicionales, las ventas cruzadas y la asistencia.
¿Quién usa NetSuite CRM?
NetSuite es ideal para pequeñas y medianas empresas.
¿Dónde se puede implementar NetSuite CRM?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
Imágenes y vídeos de NetSuite CRM
Comparar el precio de NetSuite CRM con productos similares
Funciones de NetSuite CRM
- Alertas y notificaciones
- Análisis de correlaciones
- Análisis de evolución de ventas
- Análisis de la competencia
- Análisis en tiempo real
- Análisis estadístico
- Análisis predictivo
- Análisis visual
- Arrastrar y soltar
- Autorizaciones basadas en roles
- Base de datos de contactos
- Campos personalizables
- Captura de clientes potenciales
- Control de procesos empresariales
- Controles o permisos de acceso
- Creación de informes de excepción
- Creación de informes en tiempo real
- Creación de informes y estadísticas
- Creación de paneles de comunicaciones
- Cualificación de leads
- Datos en tiempo real
- Escenarios hipotéticos
- Gestión de clientes potenciales
- Gestión de contactos
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Gestión de oportunidades
- Gestión de tareas
- Gestión del pipeline
- Herramientas de colaboración
- Importación y exportación de datos
- Informes de ventas
- Informes del pipeline
- Informes personalizables
- Integraciones de terceros
- Modelado dinámico
- Modelado y simulación
- Modelos personalizables
- Métricas de rendimiento
- Panel de actividades
- Panel de comunicaciones
- Presentación gráfica de datos
- Previsión de ventas
- Seguimiento de actividades
- Varias divisas
- Visualización de datos
Alternativas a NetSuite CRMMás alternativas a NetSuite CRM
Accurate Budget Projects
Comentarios: Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.
Puntos a favor:
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.
Versatility and functionality
Comentarios: Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.
Puntos a favor:
Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.
It can be very challenging to create advanced reports or searches
NetSuite CRM needs improvement
Puntos a favor:
It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.
Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.
Managed inquires and converted leads using software
Comentarios: It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.
Puntos a favor:
This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.
As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.
As good a view of the customer as our team enters
Comentarios: Support can see what services is doing and vice versa. Finance can see both too.
Puntos a favor:
Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.
Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.