15 años ayudando a las empresas argentinas
a elegir el mejor software

¿Qué es Service Fusion?

Service Fusion ayuda a las empresas de servicios externos a agilizar las operaciones, reducir los dolores de cabeza y cobrar más rápido, sin tener que gastar un dineral. Esta solución completa de gestión de servicios es fácil de usar e incluye una "fantástica asistencia al cliente"… o al menos eso dicen los clientes. La plataforma Service Fusion ofrece entrada de órdenes de trabajo ultrarrápida, programación y distribución inteligentes, comunicación con los trabajadores de campo en tiempo real y más.

¿Quién usa Service Fusion?

Presta servicios a más de 3000 pequeñas y medianas empresas de servicios externos en las áreas de climatización, plomería, electricidad, reparación de electrodomésticos, automatización del hogar, A/V, cerrajería, TI y muchos otros sectores de servicios.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Service Fusion

Evaluación media

En general
4,3
Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,0
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
58%
4
28%
3
5%
2
4%
1
5%
Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent solution for field services

5,0 hace 6 años

Comentarios: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Puntos a favor:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Contras:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Amber
Owner en EE. UU.
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A great asset for you company.

5,0 hace 3 semanas Nuevo

Comentarios: Overall, everything has been great. Technical support is always available. Open a ticket usually only lasts a couple of days for repair. I would recommend another company looking for resource management.

Puntos a favor:

My favorite part about using Service Fusion is the ability to dispatch zones and to be able to tag our customers for future reference.

Contras:

My least favorite thing about Service Fusion is that there’s just not enough time to capture all it can do for us.

Respuesta de Service Fusion

ayer

Thank you for your review! We are so glad to hear Service Fusion has been a great asset for your company.

Natalie
Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Domination Review

3,0 hace 2 semanas Nuevo

Puntos a favor:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Contras:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Respuesta de Service Fusion

hace 4 días

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Lexi
Administrative Assistant en EE. UU.
Servicios, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Does What We Need it to Do

5,0 hace 2 semanas Nuevo

Comentarios: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Puntos a favor:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Contras:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Respuesta de Service Fusion

hace 4 días

Thank you for taking the time to leave us feedback!

Ashley
Office and dispatch manager en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Amazing product!

4,0 hace 2 semanas Nuevo

Puntos a favor:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Contras:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Respuesta de Service Fusion

hace 5 días

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.