RepairShopr

RepairShopr

Por RepairShopr

¿Quién usa RepairShopr?

RepairShopr ha sido diseñado para todo tipo de talleres de reparación y empresas de servicios externos, desde empresas individuales hasta franquicias con múltiples ubicaciones.

¿Qué es RepairShopr?

Sólido sistema de emisión de tickets y facturación, CRM, POS y plataforma de marketing para talleres de reparación.

Información sobre RepairShopr

RepairShopr

http://www.repairshopr.com

Fundada en 2010

Resumen de precios de RepairShopr

RepairShopr no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de RepairShopr está disponible a partir de US$ 49,00/mes.

Precio inicial

US$ 49,00/mes

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de RepairShopr

Programas de facturación
Base de datos de contactos
Calculadora de impuestos
Facturación de gastos imprevistos
Facturación de proyectos
Facturación en línea
Facturación por horas
Facturación recurrente y suscripciones
Facturas personalizables
Gestión de demandas de pago
Pagos en línea
Pagos móviles
Portal de facturación
Procesamiento de pagos
Varias divisas
Acceso móvil
Almacenamiento de documentos
Evaluación de clientes potenciales
Gestión de tareas
Gestión del territorio
Integración de automatización de marketing
Integración de chat interno
Integración de redes sociales
Marketing por correo electrónico
Presupuestos y ofertas
Segmentación
Sistema de calendarios o recordatorios
Análisis de atención al cliente
Búsqueda
Catalogación y categorización
Chat en vivo
Control de respuestas por correo electrónico
Gestión del conocimiento
Métricas de rendimiento
Portal de autoservicio
Seguimiento de asistencia al cliente
Acceso móvil
Base de datos de clientes
Control de inventario
Enrutamiento
Facturación
Gestión de expediciones
Gestión de pedidos de trabajo
Gestión de trabajos
Gestión de técnicos
Presupuestos y estimaciones
Programación
Programación del mantenimiento
Seguimiento del historial de servicios
Acceso móvil
Base de datos de contactos
Cobro de pagos en el terreno
Enrutamiento
Facturación
Firma electrónica
Gestión de contratos
Gestión de expediciones
Gestión de inventarios
Gestión de pedidos de trabajo
Presupuestos y estimaciones
Programación
Seguimiento de tiempo en línea
Seguimiento del historial de servicios
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes
Firma electrónica
Gestión de comisiones
Gestión de descuentos
Gestión de ingresos
Gestión de tarjetas de regalo
Integración de comercio electrónico
Lectura de códigos de barras
Perfil de cuenta de cliente
Programa de fidelización
Punto de venta (POS) al por menor
Punto de venta para restaurantes
Varias ubicaciones
Aplicación móvil
Base de datos de clientes
Enrutamiento
Facturación
Gestión de expediciones
Gestión de inventarios
Gestión de pedidos de trabajo
Gestión de trabajos
Gestión de técnicos
Presupuestos y estimaciones
Programación
Seguimiento del historial de servicios
Diseño de joyas
Envíos
Gestión de comisiones
Gestión de evaluaciones
Gestión de marketing
Gestión de mayoristas
Gestión de precios
Gestión de proveedores
Gestión de varias tiendas
Historial de compras del cliente
Seguimiento de reparaciones
CRM
Códigos de barras/Etiquetas
Facturación
Formularios de admisión
Gestión de inventarios
Incidencias de reparación
Punto de venta (POS)

Reseñas de RepairShopr

Mostrando 5 de 113 reseñas

En general
4,7/5
Facilidad de uso
4,5/5
Atención al cliente
4,5/5
Funcionalidades
4,6/5
Relación calidad-precio
4,6/5
Christian B.
Owner / Operator
Hardware informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/9/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Comentarios: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Puntos a favor: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Contras: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Fuente de la reseña 
  • Publicado el 11/9/2018
Gary G.
Bench Technician
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 25/7/2019

"90% coded, but A+ For Effort!"

Comentarios: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Puntos a favor: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Contras: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

  • Fuente de la reseña 
  • Publicado el 25/7/2019
Timothy N.
Founder/CEO
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    1/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 24/5/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Comentarios: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Puntos a favor: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Contras: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Fuente de la reseña 
  • Publicado el 24/5/2017
Terrell M.
Owner
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 18/9/2019

"Good all around Customer management Software"

Comentarios: I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Puntos a favor: It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Contras: Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

  • Fuente de la reseña 
  • Publicado el 18/9/2019
Charissa P.
Operations Manager
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 2/3/2019

"Not just for Retail Computer Shops"

Comentarios: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Puntos a favor: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Contras: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

  • Fuente de la reseña 
  • Publicado el 2/3/2019