¿Qué es BookSteam?
BookSteam es un software de programación de citas basado en la nube que está dirigido a pequeñas y grandes empresas de todo el mundo. BookSteam ofrece una amplia gama de herramientas de gestión de calendario flexibles que automatizan el proceso de programación de citas y clases para la empresa y los clientes. Ve por delante de la competencia, promueve y haz crecer tu negocio con BookSteam.
¿Quién usa BookSteam?
Pequeñas y grandes empresas
¿Dónde se puede implementar BookSteam?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
Imágenes y vídeos de BookSteam
Comparar el precio de BookSteam con productos similares
Funciones de BookSteam
- Acceso móvil
- Actualizaciones en tiempo real
- Alertas y notificaciones
- Asistencia al cliente
- Automatización de marketing
- Base de datos de clientes
- Base de datos de contactos
- Citas recurrentes
- Clases en línea
- Confirmación de inscripciones
- Confirmación y recordatorios
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Formularios personalizables
- Gestión de calendarios
- Gestión de citas
- Gestión de clases
- Gestión de clientes
- Gestión de contratos o licencias
- Gestión de docentes y personal escolar
- Gestión de empleados
- Gestión de estudiantes
- Gestión de eventos
- Gestión de expedientes de pacientes
- Gestión de inventarios
- Gestión de la disponibilidad
- Gestión de membresías
- Gestión de médicos
- Gestión de personal
- Gestión de reservas
- Gestión de tarjetas de regalo
- Informes de avance
- Inscripción de clases
- Inscripción de grupos
- Inscripción en línea
- Integraciones de terceros
- Integración de páginas web
- Integración de redes sociales
- Marketing por correo electrónico
- Mensajería SMS
- Notas de la lección
- Notas de reserva
- Pagos en línea
- Panel de actividades
- Para centros de belleza y balnearios
- Para escuelas de música
- Perfiles de clientes
- Planificación de personal
- Portal de autoservicio
- Portal de clientes
- Portal de padres y estudiantes
- Procesamiento de pagos
- Programación a tiempo real
- Programación automatizada
- Programación de citas
- Programación de cursos
- Punto de venta (POS)
- Recordatorios por correo electrónico
- Recordatorios vía SMS
- Reserva en línea
- Reservas de grupo
- Seguimiento de asistentes
- Seguimiento de la asistencia
- Sincronización de calendario
- Sistema de calendarios o recordatorios
- Símbolos/códigos en color
- Varias ubicaciones
Alternativas a BookSteam
Opinones de BookSteam
Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.
Comentarios: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!
Puntos a favor:
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
Booksteam - simple, efficient, and effective
Comentarios: Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Puntos a favor:
Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
Missing features, some broken
Comentarios: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad
Puntos a favor:
Inexpensive, responsive customer service
Not good for clients who are children or families with children
The best booking software for the lashes business
Puntos a favor:
I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.
One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.
Quick response with calendar not loading
Comentarios: I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
Puntos a favor:
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
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