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¿Qué es Cin7 Omni?

Cin7 es una plataforma automatizada de gestión de inventarios para marcas cuyos ingresos superan el millón de dólares. Cin7 sincroniza las existencias con las ventas y pedidos en todos los canales de ventas, físicos y online, automatizando los procesos de pedido para lograr una mayor eficiencia. Las marcas que venden o distribuyen productos utilizan Cin7 para reducir los costes, aumentar los márgenes y el flujo de efectivo y mantener un nivel adecuado de existencias. Nota: Cin7 no es adecuado para la gestión de activos.

¿Quién usa Cin7 Omni?

Los mayoristas omnicanal, comercios minoristas, importadores y fabricantes ligeros recurren a Cin7 cuando necesitan una plataforma única que les ayude a contener los costes y expandirse a nuevos mercados y canales de venta.

Cin7 Omni Software - 1
Cin7 Omni Software - 2
Cin7 Omni Software - 3
Cin7 Omni Software - 4
Cin7 Omni Software - 5

¿Tienes dudas sobre Cin7 Omni? Compara con una alternativa popular

Cin7 Omni

Cin7 Omni

4,3 (586)
US$ 325,00
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Opciones de precios
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Cin7 Omni

Evaluación media

En general
4,3
Facilidad de uso
4,2
Atención al cliente
4,1
Funcionalidades
4,2
Relación calidad-precio
4,1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
54%
4
32%
3
6%
2
4%
1
4%
Sean
Sean
Owner
Usuario de Linkedin verificado
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Extremely powerful inventory and order processing and logistic package

4,0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Dean
Dean
Director en Australia
Usuario de Linkedin verificado
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Geting on board with Cin7

5,0 hace 2 años

Comentarios: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Puntos a favor:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Contras:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Marcos
Marcos
Director of E-Commerce en EE. UU.
Usuario de Linkedin verificado
Envases y contenedores, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

CIN7 is Great for the Middle Tier company looking to move from small business

4,0 hace 2 años

Comentarios: CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Puntos a favor:

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Contras:

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Daniel
CEO en EE. UU.
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Not recommended for retail omnichannel

2,0 hace 5 años

Comentarios: Very disappointed. All in one system was too good to be true.

Puntos a favor:

Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons)

Contras:

Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work. POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary. Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues. Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent. Price was raised by 30% this year with no added improvements

Respuesta de Cin7

hace 5 años

We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS. Thank you for taking the time to give us your feedback.

Kieron
IT and Marketing Manager en RU
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

CIN7 in the first 6 months

4,0 hace 7 meses

Comentarios: With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months.

Puntos a favor:

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Contras:

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Andrew
Consultant en Australia
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Onboarding

5,0 el año pasado

Comentarios: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Puntos a favor:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Contras:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.