SimplePractice

Simple Practice saved me!

Comentarios: Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Puntos a favor:

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Contras:

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Love this practice management system and it keeps getting better

Comentarios: Simple Practice is an all one solution for small private practices- it's not only a user friendly electronic health record, but an insurance billing platform, staff tracking if you have independent contractors or employees, secure messaging system, telehealth platform, source for quality continuing ed, weekly inspiration, revenue tracking, and all the tools you need for a easy digital client onboarding process.

Puntos a favor:

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

Contras:

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

Great software for a small practice or single discipline

Puntos a favor:

I liked it's ease of use and automated billing. Easy to set up billing for insurance.

Contras:

It is very expensive for a group practice and does not scale well for multiple disciplines.

I would strongly encourage to not use this product

Comentarios: I have researched at least 15 different platforms and have settled on SP as it is too difficult at this point to move my practice as I don't have the time. I would not recommend this product to anyone and find the manner in which the SP staff interacts when questioned to be problematic and defensive.

Puntos a favor:

The EHR is relatively easy to use if you keep things simple. Additionally, the billing aspects of the software appears to work 1/2 the time.

Contras:

The list is almost endless: -NO customer service unless you email them and pray that they will return the email with an answer that does not even address the question. -The video platform is maybe 20% functional. It is inconsistent and spotty. Most of the time, I have to have patients use FaceTime due to glitches. -The video platform often goes down and SP does not alert you to the outage until you reach out and then they tell you the next day that it went down but is now back up. -Did I mention the customer service is worse than the DMV? -The latest price increase required that one pay 20.00 more per month to allow the calendar to sync with google (which was an option in the previous build) which then forces the therapist to keep two calendars. -Templates are horribly basic and very complicated/impossible to modify

Expensive but (almost) worth it

Comentarios: SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

Puntos a favor:

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

Contras:

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.