¿Qué es Synchroteam?
Administra las fuerzas de trabajo móviles de manera eficiente, simplifica los procesos comerciales y optimiza los costos con Synchroteam, el software de gestión de servicios externos (FSM).
Synchroteam ofrece seguimiento, programación, distribución, calendario, gestión de trabajos, creación de informes, CRM, facturación y mapas. SaaS basado en la nube con aplicaciones móviles iOS y Android. Se integra con Quickbooks, Xero y Zoho.
Crea tu prueba gratis en menos de 1 minuto. Asistencia en vivo.
¿Quién usa Synchroteam?
El software de gestión de servicios externos funciona de maravilla para pymes, empresas medianas y empresas de climatización, electricidad, inspección, control de plagas, fontanería, mantenimiento, programación y seguridad.
¿Dónde se puede implementar Synchroteam?
Sobre el proveedor
- Synchroteam
- Fundada en 2000
Asistencia de Synchroteam
- Asistencia telefónica
- Chat
precios de Synchroteam
Precio de partida:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
Synchroteam dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Synchroteam está disponible a partir de US$ 22,00/mes.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- Synchroteam
- Fundada en 2000
Asistencia de Synchroteam
- Asistencia telefónica
- Chat
Imágenes y vídeos de Synchroteam
Funciones de Synchroteam
Alternativas a Synchroteam
Opinones de Synchroteam
Robert
Efficient. Informative. Useful
Comentarios: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.
Puntos a favor:
Good Inventory Good presentation of information Good mobile app Easy to use Customization
Contras:
missing some features, for example can't search by serial number
Respuesta de Synchroteam
hace 5 años
Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!
David James
I have brought it into my last 3 companies
Comentarios: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.
Puntos a favor:
Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.
Contras:
The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.
Respuesta de Synchroteam
hace 2 semanas
David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Ryan
Not great, not terrible
Comentarios: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
Puntos a favor:
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Contras:
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Respuesta de Synchroteam
hace 5 años
Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/
Victor
Good but could be better
Comentarios: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs
Puntos a favor:
I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field
Contras:
The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused
Respuesta de Synchroteam
hace 2 semanas
Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
José Gabriel
Great Tool for Managing Service Teams: Synchroteam Review
Comentarios: Synchroteam is an excellent tool for managing a service team. It is easy to use and navigate, making it simple to assign tasks, track progress and keep customers updated.
Puntos a favor:
Synchroteam is an invaluable tool for streamlining the management of a service team. It is easy to use and navigate, and I love how it organizes tasks and workflow. It makes it easy to assign jobs to the appropriate technicians, track progress and keep customers informed.
Contras:
The one downside to Synchroteam is that it can be slow to load and process tasks at times. This can be frustrating when trying to quickly assign jobs or check progress.
Respuesta de Synchroteam
hace 4 meses
José, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform invaluable. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
