MuniBilling

First Class Service

Puntos a favor:

The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!

Contras:

The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.

Third transition in two years

Comentarios: Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected.

Puntos a favor:

Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots.

Contras:

We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship.

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Puntos a favor:

I left an outstanding review of this product in 2013 after having used it for 1 year, however. The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate. Integration with the online payment processor which MuniBilling requires us to use is trouble free, however. For the most part, the system works without a need for customer support, however

Contras:

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

Stall billing

Comentarios: We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Puntos a favor:

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Contras:

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

Village of Perrysville Review about MuniBilling software

Comentarios: My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.

Puntos a favor:

I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes.

Contras:

There is not anything that I have found so far that I do not like about the software.