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¿Qué es WebCheckout?

WebCheckout es un software de gestión de inventarios que brinda un control preciso sobre los activos circulantes y fijos. Guarda campos personalizados ilimitados, supervisa el uso, asigna activos a ubicaciones y realiza un seguimiento de las etapas de los equipos desde la compra hasta la retirada. Ofrece varias soluciones adicionales como autorreserva, reparación y mantenimiento preventivo, emisión de tickets, facturación, programación de personal y más.

¿Quién usa WebCheckout?

Educación superior.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de WebCheckout

Evaluación media

En general
4,4
Facilidad de uso
4,0
Atención al cliente
4,7
Funcionalidades
4,2
Relación calidad-precio
4,1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
51%
4
42%
3
5%
2
2%
Usuario verificado
Usuario de Linkedin verificado
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

WebCheckout is a solid solution

5,0 hace 4 años

Comentarios: Our overall experience with web checkout has been wonderful and continues to grow with every progressive upgrade.

Puntos a favor:

Love the integration and tech support for this software.

Contras:

We wish there was a better calendaring system that would show the real-time check-in and check-out appointments by the tech and client

Respuesta de WebCheckout

hace 4 años

Thank you for your time and thoughtful feedback. We are always on the look out for ways to improve client support and application improvements. Please contact [email protected] to discuss improving the user experience of allocation reporting. Thank you again for your time and continued support. Holly V. Customer Care

Asa
Video Production Specialist en EE. UU.
Educación superior, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebCheckout in Media Education

4,0 hace 4 años

Comentarios: Our old loan inventory system was being decommissioned, so we had to find something new. Web Checkout filled all our needs and more. It has been an incredible improvement over our previous workflows.

Puntos a favor:

Web Checkout is highly customizable, easy to use, entirely web based, and integrates with our existing Active Directory, Student Information System, user ID cards, and equipment barcodes. The best functions are the automated email reminders and flexible permission rules.

Contras:

Initial setup of the integration was a bit tedious, but once it was setup it makes daily processes a breeze.

Respuesta de WebCheckout

hace 4 años

Hi Asa, Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and appreciate insight into how to make our processes easier. As always, please feel free to reach out to us at [email protected] with any concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team

Rifah
Client Services Manager en EE. UU.
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Helpful but Not User Friendly

3,0 hace 4 años

Puntos a favor:

I like that it helps us keep track of our events and checkouts so that we don't lose equipment. Overall, it offers a lot of flexibility especially with being able to write notes on reservations, checkouts, and equipment.

Contras:

I wish the dashboard would stick without having to reset it up daily with my preferences. I also wish the dashboard view was more integrated into the main checkout page instead of its own page. I wish this system was more user friendly or they offered tutorial videos. I have a large rotating staff of student workers that I have to train and retrain on the various aspects of Webcheckout. I have had to create my own documentation on how to use it and still come across issues where things don't go right if a student worker misses a step. The system is not intuitive at all and needs to be taught and learned. There needs to be a way to delete equipment for good. I would also like an easy way to track our events vs. just our regular checkouts or scheduled tasks so I could pull reports on it. The set, strike, show isn't cutting it for us.

Respuesta de WebCheckout

hace 4 años

Hi Rifah, thanks for your time and feedback. We're pleased to know that WebCheckout aids in keeping track of your equipment. The Dashboard now persists, so once you set it up, the information is readily available for the next time you login. This improvement was made after your request in our 2019 User Training. We also provided SXU with the Task Module to better track event details, a part from regular checkout/reservation information. As we continue to improve and add to WebCheckout's countless features, we understand this can make training an every changing staff difficult to manage. We do update our online documentation, and will continue to host webinars to highlight new features of each release. Additionally, we do offer training services to take the burden of training off of the administrative team. If we can provide any assistance, please do not hesitate to reach out to your account manager. We hope you're well. Jeannie C Customer Care Team

Ryan
Technology Commons Manager en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Webcheckout review

4,0 hace 4 años

Comentarios: Having said all of these pros and cons, I will say that webcheckout really listens to their customers. They provide excellent and quick customer service, they are always offering new training opportunities, and they have created a community where people can provide feedback and they will listen and try to implement changes if possible. So even though there are unfortunate parts to this product, I have confidence they will be addressed in the future.

Puntos a favor:

I have been using webcheckout for our university for the 5 years. We have a very robust equipment checkout program for our campus and webcheckout helps us manage over 1,000 pieces of equipment for around 12,000 students/faculty, and staff. There are some things that webcheckout does really well. I love that it syncs with Active Directory and the reporting they do is also very nice. They just recently opened a patron portal, and the advances they have made there are really nice and are allowing us to make some advances in shift left for our services. The organization is very good and keeping track of fines and late equipment is very easy.

Contras:

There are a few things that I would consider minor annoyances for webcheckout. We would really like to find a way for patrons to renew equipment themselves, but this still does not exist and adds a lot of unnecessary man power for a pretty simple task. Also there is no embedded signature system, so if you want students to sign for a checkout you have to pull up a separate program, then upload that file back into webcheckout, and then manually update a signature on file date to let the software know something was uploaded. That is just too manual.

Respuesta de WebCheckout

hace 4 años

Hi Ryan, Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly to get more of your thoughts on the improvements you'd like to see. As always, please feel free to reach out to us at [email protected] with any WebCheckout concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team

Frank
Art Technologist en EE. UU.
Administración educativa, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Industry Standard, (but...)

5,0 hace 4 años

Comentarios: I have worked with Webcheckout for over 10 years. It has been the industry standard the whole time, and meets the need for most users. As an admin it takes a "programmer's head" to get used to, but that's just part of the territory. It's so powerful and can do so much, that it's going to be complex, and they do their best to keep it as simple as possible. Phone support is extremely responsive and capable.

Puntos a favor:

The software does it all...especially now after well over a decade of upgrades and user feedback. The customer service is the best,

Contras:

The software in places seems to have no input from designers. New users should expect good amount of training and "getting used to it" through practice. Things like calendar input can seem clunky, and not the same across the board. A streamlined mobile app interface would be nice (maybe it's extra money), and bar-code scanning isn't mac friendly.

Respuesta de WebCheckout

hace 4 años

Thank you for your comments and praise for our support team, Frank! Please contact [email protected] to help work out any issues, including barcode scanning, and to let us know of any application improvements to better your experience with WebCheckout. Holly V. Customer Care