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¿Qué es Lightspeed Retail?

Lightspeed Retail POS es una solución móvil todo en uno y basada en la nube que simplifica la atención al cliente y gestiona todas tus ubicaciones comerciales. Administra tu inventario, controla las ventas, gestiona el personal, procesa pagos y crea experiencias de compra inolvidables para que los clientes vuelvan una y otra vez, todo desde tu iPad.

¿Quién usa Lightspeed Retail?

Las funcionalidades de Lightspeed están alineadas con las prioridades de los comercios minoristas y los restauradores. Simplifica las tareas diarias y céntrate en lo importante: el crecimiento del negocio y la experiencia del cliente.

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¿Tienes dudas sobre Lightspeed Retail? Compara con una alternativa popular

Lightspeed Retail

Lightspeed Retail

4,1 (967)
US$ 109,00
mes
Versión gratuita
Prueba gratuita
110
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4,1 (967)
3,9 (967)
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VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
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4,3 (959)
4,6 (959)
4,0 (959)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Lightspeed Retail

Evaluación media

En general
4,1
Facilidad de uso
4,1
Atención al cliente
4,0
Funcionalidades
4,0
Relación calidad-precio
3,9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
56%
4
20%
3
7%
2
4%
1
13%
Chad
Partner
Usuario de Linkedin verificado
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Access to information at your fingertips

5,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Zondre
Zondre
General Manager en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great integrated system

5,0 hace 5 años

Comentarios: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Puntos a favor:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Contras:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

anna
CEO en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Over promise, under deliver

4,0 hace 3 meses

Comentarios: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Puntos a favor:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Contras:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Respuesta de Lightspeed

hace 3 meses

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Sean
CEO en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not The Same Company It Once Was

3,0 hace 4 semanas Nuevo

Comentarios: We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

Puntos a favor:

Good foundation. Simple to use POS with valuable connected integrations.

Contras:

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Respuesta de Lightspeed

hace 3 semanas

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

Steve
Steve
Owner en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A great all-inclusive system

5,0 hace 3 años

Comentarios: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Puntos a favor:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Contras:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Usuario verificado
Usuario de Linkedin verificado
Telecomunicaciones, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

The Point of Sale solution

4,0 hace 3 años

Comentarios: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Puntos a favor:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Contras:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.