¿Qué es eClinicalWorks?
eClinicalWorks es uno de los principales proveedores privados en TI para atención médica. Proporciona soluciones completas de EHR (historia clínica electrónica, por sus siglas en inglés) y PM (gestión de las prácticas, por sus siglas en inglés) utilizadas por más de 850 000 proveedores de más de 20 países.
¿Quién usa eClinicalWorks?
Este software ofrece soluciones innovadoras y personalizables para cada entorno, como oficinas de atención primaria, centros quirúrgicos ambulatorios, centros de salud, hospitales y clínicas móviles, junto con más de 50 especialidades.
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Opinones de eClinicalWorks
eClinicalWorks is my personal favorite eMR for medical practices
Comentarios: This is a much less cumbersome software than that used in other offices.
Puntos a favor:
I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.
The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.
Great Difficulties Discontinuing Service
Comentarios: Terrible to disconnect from with misinformation and fraudulent billing despite clear records of trying to cancel services.
Puntos a favor:
It is a usable EMR that helped productivity and was fairly intuitive
I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!
The onboarding days have been traumatic and thats why i am writing this review at 2 am on a weekday. I do not want any one else to go through what i am going through. After spending so much money onboarding , trainers are 1000 per trainer a day and paying for flights after the free 3 days , the onboarding process from go live to 3 days of "free training" were useless as nothing got activated, cancelled clinic days were wasted as i was waiting for their software to be activated and my licence was not "put in the system right"
When i asked their manager they said i should have paid more at the onboarding with a consultation with a **WORKFLOWS - Business Analysis services if i wanted things done right first time.
So far i would tell anyone to make sure you have everything locked down with prices which seems impossible as they will say their system does everything till you sign the contract and then the addons come up.
It is not an efficient system.. i can see myself forced to go back to athena which is super expensive with their billing percentage version which at least works..
Puntos a favor:
They have a good marketing team but all the features i went for have been exaggerated
So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed. First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it. The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital. Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message. kiosks fee payment systems all have addd ons that they will not mention till you are locked in. The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself. Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer) Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it. Each pharmacy has to be googled and mapped out, they do not have their own database. Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)
They dont follow the signed contract
Comentarios: Things turned sour when I was leaving E clinical works. I had specifically negotiated the records issue when I signed the contract. Verbally they said it would not be a problem, they would provide it on a flash drive. No cost is mentioned on the contract and I made sure of that. Well, they now demand that they receive payment- a crazy amount for just 2 1/2 yrs of patient records. Its been 4 months. I definitely will not pay. They were paid monthly and that should suffice. They charge for faxes. They charge for each Telemed visit, they charge for messages. Apparently they will give the records in "Java Script" for no cost which is an unreadable format to normal humans. They now want to send me to collections!! Please, there are better EMRs out there, just don't deal with this one.Athena was my prior EMR and I switched as I needed a biller to overview the billing that Athena does and paying for 2 billing services was not worth while I thought. With switch to ECW billing, the biller was unable to bill properly and income plummeted. So in retrospect, Athena billing was very helpful.Another biller complained about ECW billing software not being easy. However, Athena still gives me access to my patient files that I greatly appreciate. Patients always need to have their records!
Puntos a favor:
The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience.
Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience
Functional basic EMR
Comentarios: Overall very functional EMR with a few small nuances.
Puntos a favor:
Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.
The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.
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