Lavu POS

No es recomendable

Comentarios: Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente que manejamos y fallaba mucho

Puntos a favor:

Los reportes de venta son muy buenos, la facilidad para comandear es buena

Contras:

No funcionaba para un restaurante grande ya que se saturaba y falla constantemente

Best Restaurant Software Yet

Puntos a favor:

-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in

Contras:

-Hard signing process, customers complained

Non-Profit Partner

Comentarios: very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.

Puntos a favor:

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

Contras:

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Worst small business pos system ever

Comentarios: We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.

Puntos a favor:

Nothing now. They have gotten significantly worse over the years.

Contras:

Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.

Satisfied

Comentarios: I am very happy with the system I received.

Puntos a favor:

The menu is what I need it. The put everything in for me.

Contras:

There is nothing I don’t like about it the system is amazing.

Ideal for small businesses.

Comentarios: Their inflexibility with upgrades and custom requests is a dealbreaker for me.

Puntos a favor:

The support team is highly efficient. Thanks for that.

Contras:

It is not an ERP system, it's just a POS system. We have to switch to an ERP that also has POS.

Lavu POS Experience

Comentarios: Very consistent nice and timely customer service,

Puntos a favor:

Cash Discount Function, Photos in the POS System

Contras:

Set Up Experience, but in the end it worked out.

Love it love it love it

Comentarios: I had switched from Touch Bistro to Lavu. Lavu is 100 times less stressful to learn and use.

Puntos a favor:

Very simple to use and learn. 24 hour Customer support is very understandable and makes troubleshooting very easy.

Contras:

So far there is nothing I like least about Lavu

Easy to Operate

Puntos a favor:

It’s easy to use and setup. Onboarding team is efficient and knowledgeable.

Contras:

Time it took to receive approval and equipment was a bit longer than expected.

Lavu Review

Comentarios: So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!

Puntos a favor:

Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.

Contras:

I would have to say, I haven't found anything I don't like yet.

Lavu Review

Comentarios: Very good experience with the system. Customer service is excellent

Puntos a favor:

Easy to use and customer service is excellent

Contras:

Sometimes the machine will combine orders on computer

No Free Trial.

Comentarios: Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!

Puntos a favor:

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Contras:

The fact that everything they said in sales in a LIE!!!! Onboarding person turned ugly when I questioned dates.

LAVU POS IPAD

Comentarios: It was hard to manage schedules between all parties.

Puntos a favor:

Ease of setup and on the fly changes made it a preferred candidate for the business.

Contras:

Features being locked out until advised by setup team.

Wonderful Team..

Comentarios: nothing right now everything was great..

Puntos a favor:

I am just starting in the Food Truck world and need a workable system but I work a full time job so I get home late and [sensitive content hidden] was able to work it out for training to happen after work and everyone was so nice and so helpful!!

Contras:

on my go live i had problems with my hotspot but that is the only thing and you can't help with that..

Best POS and service

Comentarios: Great it is a great service .

Puntos a favor:

They are very helpful. I love the customer service

Contras:

Nothing I didn’t have any other one .

Excellent restaurant POS!

Puntos a favor:

Ease of use, different levels of access based on employee type, excellent customer service

Contras:

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Another great experience dealing with the Customer Service from lava

Comentarios: I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions

Puntos a favor:

A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs

Contras:

Potentially being locked out of the iPod occasionally

Gets the job done!

Comentarios: As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

Puntos a favor:

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

Contras:

The payroll integration solution would help the value of the service.

Awesome service

Comentarios: Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!

Puntos a favor:

I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently

Contras:

Nothing awesome service. I will be spreading the word.

Competent Team for New POS Users

Comentarios: Everyone has been helpful and courteous.

Puntos a favor:

The onboarding team was very helpful in bringing us online.

Contras:

Some of the Help Team had accents that were hard to understand. We both were frustrated with the difficulty in communicating.

Amazing System

Puntos a favor:

The Customer Service is amazing! [sensitive content hidden] is always very helpful and responds quickly to my questions.

Contras:

So far everything has been great so I cannot answer this question with any sort of negative remark.

iPad based POS

Comentarios: Fantastic!! Editing my menu has never been so easy!!

Puntos a favor:

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

Contras:

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

Aunt B's Snacks

Puntos a favor:

Customer service,and always answers the phone

Contras:

Calling and sending text message for upkeep

Setup time

Comentarios: Good

Puntos a favor:

Quick help with customer support but my main contact always forgot I had a three hour time difference

Contras:

The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant

Trying to perfect out menu on POS

Comentarios: Learning

Puntos a favor:

Support team is polite and patient. Responsive too!

Contras:

Credit card reader doesn’t work well and switching to new one.