15 años ayudando a las empresas argentinas
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¿Qué es Rosemark?

Con más de 30 años de experiencia al servicio del sector de cuidados en el hogar, es una de las plataformas de software de cuidados en el hogar más efectivas y probadas del mercado. La aplicación móvil con GPS proporciona un enlace directo entre los cuidadores y la oficina. Las opciones de EVV (verificación electrónica de visitas, por sus siglas en inglés) aseguran el cumplimiento de la ley CURES. El sistema es asequible y personalizable para adaptarse a las necesidades de cada agencia de cuidados en el hogar. Sus usuarios valoran el equipo de atención al cliente y asistencia como uno de los mejores del sector.

¿Quién usa Rosemark?

Sin información del proveedor

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Rosemark

Rosemark

4,7 (93)
US$ 100,00
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Rosemark

Evaluación media

En general
4,7
Facilidad de uso
4,5
Atención al cliente
4,9
Funcionalidades
4,4
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
76%
4
22%
3
1%
2
1%
Debbie
Director/Owner en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Customer Service is Key

5,0 hace 4 años

Comentarios: We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Puntos a favor:

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Contras:

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Respuesta de Shoshana Technologies

hace 4 años

Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!!

Tammi
controller en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A terrific move to Rosemark

4,0 hace 3 años

Comentarios: Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.

Puntos a favor:

We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks

Contras:

There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y."

Respuesta de Shoshana Technologies

hace 3 años

Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team!

Moises
CEO en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Needs updating

2,0 hace 3 años

Comentarios: Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS

Puntos a favor:

At the time it was easy and seemed to meet our needs. Support Staff is excellent

Contras:

Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated.

Respuesta de Shoshana Technologies

hace 3 años

Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies

Laura
Director en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reliable product with exceptional customer service

5,0 hace 3 años

Comentarios: Exceptional, very satisfied.

Puntos a favor:

The user friendly interface, and the ability to configure to my agency specific needs. The staffing is superb at handling any questions immediately. Best software product I have used.

Contras:

No cons for our agency. Rosemark has been consistent and no issues have ever arisen.

Respuesta de Shoshana Technologies

hace 3 años

Laura, we are so happy that you made the switch to Rosemark. Your comments clearly reflect our company values and underscore the importance of great software and great customer service working hand in hand. In the home care space, anything else just doesn't make sense. Thank you for your kind words.

Kelly
Owner/Director en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Worth the move to Rosemark!

5,0 hace 3 años

Comentarios: Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)

Puntos a favor:

1. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info.

Contras:

1. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app.

Respuesta de Shoshana Technologies

hace 3 años

Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!!