AdvancedMD EHR

AdvancedMD is good

Comentarios: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Puntos a favor:

Working in AdvancedMD is good and it's user friendly.

Contras:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Solid System

Comentarios: Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements.

Puntos a favor:

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Contras:

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

Usage of AdvancedMD in Early to Mid 2018

Comentarios: Mid-tier

Puntos a favor:

Billing and Accounting was more streamlined/user-friendly to my recollection.

Contras:

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated. That being said, this was well over 5 years ago and I'm sure updates have been made.

Brian S. Review of Advanced MD

Puntos a favor:

Ease of use. All in one scheduling and EHR.

Contras:

Occasional tech glitches, but usually quickly resolved.

My review

Comentarios: Very good

Puntos a favor:

That it can be customized -- to a point -- to my practice.

Contras:

Many things can not be added or changed unless done through the company -- and if it is not on their list of changes it may never happen. It is also not as intuitive to use as one would hope.