18 años ayudando a las empresas argentinas
a elegir el mejor software

¿Qué es Sirvoy?

Sirvoy ofrece un conjunto de herramientas que incluyen: un sistema de gestión de propiedades, un formulario de reservas y un administrador de canales integrado. Es un sistema repleto de funciones, fácil de usar y ofrece a los hoteleros la flexibilidad de adaptar el software a las necesidades de su propiedad. Gracias a su simplicidad, la configuración se hace sin esfuerzo y el servicio de atención al cliente está disponible en horario ininterrumpido para la capacitación y asistencia continuas.

¿Quién usa Sirvoy?

Sirvoy es un sistema de administración de propiedades personalizable, diseñado para adaptarse a todos los proveedores de alojamiento. Es un software fácil de usar y con un precio asombrosamente bajo.

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Sirvoy

Sirvoy

4,7 (286)
US$ 15,00
mes
Versión gratuita
Prueba gratuita
53
5
4,6 (286)
4,7 (286)
4,8 (286)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
EUR 0,00
mes
Versión gratuita
Prueba gratuita
93
16
4,5 (186)
4,5 (186)
4,5 (186)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Sirvoy

Evaluación media

En general
4,7
Facilidad de uso
4,6
Atención al cliente
4,8
Funcionalidades
4,4
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
72%
4
23%
3
3%
2
0%
1
1%
Rene
Rene
manager en Nueva Zelanda
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Does the job effortless

5,0 hace 2 años

Comentarios: Amazingly fast (instant) response time and a true pleasure to deal with

Puntos a favor:

Easy to use and simple to setup. Fast working

Contras:

'extra's' need a bit more flexible options

Respuesta de Sirvoy

hace 2 años

Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!

Amelia
Communications and Customer Service manager en Guatemala
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

We just switched and we already love it!

5,0 hace 6 meses

Comentarios: We just switched connectivity providers and we are loving it.

Puntos a favor:

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

Contras:

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

Respuesta de Sirvoy

hace 5 meses

Hi Amelia, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying Sirvoy and that the switch has been a positive experience for you. Regarding payment automation, while Stripe isn't available in Guatemala, PayPal is supported and can be a helpful alternative. If you'd like more information or assistance with this, we're happy to help. We truly appreciate your feedback and look forward to continuing to support you! Best regards, The Sirvoy Team

Tami
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not easy to work with anymore

1,0 hace 2 años

Comentarios: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

Puntos a favor:

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

Contras:

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Respuesta de Sirvoy

el año pasado

Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie

Karin
Hotel Hostel manager en Suecia
Recursos Humanos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Siryvoy is very helpful

5,0 hace 2 meses

Comentarios: They are very helpful positive and quick anwer and get back to you soon.

Puntos a favor:

They are very helpful positive and quick answer and get back to you soon.

Contras:

That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great!

Respuesta de Sirvoy

hace 2 meses

Hi Karin, Thank you for your feedback! We're glad to hear that you find our support team helpful and responsive. Regarding your request to separate hostel and hotel stats, this might be possible with the right setup. To ensure we provide you with the most accurate information and a solution tailored to your needs, please reach out to our support team. We're here to help and look forward to assisting you further! Kind regards, Jodie The Sirvoy Team

Tim
Proprietor en República Dominicana
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Does everything I need and more

5,0 hace 8 meses

Comentarios: Very satisfactory. Plus all the extra characters required to answer this section

Puntos a favor:

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Contras:

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Respuesta de Sirvoy

hace 8 meses

Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie

Peter
Owner en Tailandia
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sirvoy is the perfect choice for a small hotel

5,0 hace 7 meses

Comentarios: Very satisfied with the product. In particular, with the prompt response to support questions.

Puntos a favor:

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Contras:

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Respuesta de Sirvoy

hace 7 meses

Hi Peter, Thank you for your fantastic review! We're thrilled that Sirvoy is the perfect choice for your hotel and that you're happy with our support team's quick responses. We're here to keep making things better for you! Best regards, The Sirvoy Team

Josef
Front Desk Manager en Suecia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Perfect allround booking system

4,0 hace 11 meses

Puntos a favor:

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Contras:

That the system is quite basic, not that complex and it takes a while for new features to arrive.

Respuesta de Sirvoy

hace 11 meses

Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie

Richard
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A Great Product for the Hospitality Industry

5,0 hace 3 meses

Comentarios: I use this for our busy B&B in New York and find it fully adequate and a pleasure to use. I've had nothing but a great experience and would recommend it highly!

Puntos a favor:

An excellent product with great customer service. I've used this now for 3 years and it has exceeded my expectations.

Contras:

I can't think of a thing. Sirvoy has everything I need to run my booking.

Respuesta de Sirvoy

hace 2 meses

Hi Richard, Thank you so much for your wonderful feedback! Your kind words and recommendation mean a lot to us, and we’re so happy to know Sirvoy has been a pleasure for you to use. If there’s ever anything we can do to make things even better for you, just let us know—we’re always here to help! Thanks again for being part of the Sirvoy family, and wishing you continued success with your B&B! 🌟 Kind regards, Jodie The Sirvoy Team

Mpho
Revenue Manager en Sudáfrica
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mantis Review

5,0 hace 4 meses

Comentarios: it's been an incredible time with them so far. we will definitely do that as soon as we can

Puntos a favor:

The system has a lot to offer. especially with the current OTA's that we are currently using.

Contras:

there aren't many OTA's that we can link to the system. eg ( trip advisor )

Respuesta de Sirvoy

hace 3 meses

Hi Mpho, Thank you for your review! We’re glad to hear that you’ve had a great experience with Sirvoy so far. In addition to direct connections with OTAs like Booking.com, Airbnb, and Expedia, we also offer iCal connections for easy synchronization. Plus, many more options are available through SiteMinder Exchange. Our support team is always available to assist if you’re looking for additional OTAs or have any questions. Feel free to reach out anytime! Regards, Jodie The Sirvoy Team

Ulrika
Owner en Suecia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use and excellent support 24/7

5,0 hace 3 meses

Comentarios: Excellent for a small type of business, easy to understand, good overview

Puntos a favor:

Easy to understand and use and excellent support

Contras:

Small variety of availability to extract reports, book-keping not possible to use

Respuesta de Sirvoy

hace 3 meses

Hi Ulrika, Thank you for your kind review! We're so glad to hear that you find our platform easy to use and that our support team has been helpful. We appreciate your feedback and will take it into consideration for future updates. Thanks for choosing us! Kind regards, Jodie The Sirvoy Team

Mitch
Owner en Portugal
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sirvoy works. Well. Very well and really straight-forward.

5,0 hace 4 años

Comentarios: Easy.

Puntos a favor:

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Contras:

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Respuesta de Sirvoy

hace 4 años

Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

John
Director en Australia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Sirvoy to manage our BnB

5,0 hace 9 meses

Puntos a favor:

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Contras:

Nil

Respuesta de Sirvoy

hace 8 meses

Thanks for sharing John! We're thrilled to hear Sirvoy has been instrumental in managing your B&B. It's great to know it's been easy to set up and provided value, while efficiently managing your bookings and driving direct traffic to your website. Here's to your continued success with Sirvoy! Regards, Jodie

Adriana
General Management en México
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great technical support

5,0 hace 7 meses

Comentarios: Its good. The only things I would ask to make it better is what a detailed above.

Puntos a favor:

Easy to use and they are alway available to help

Contras:

The photo display. It could be better and more atractive. The setups to print invoices. I dont like that it makes an average of the pricing. I would like to see the cost of every night in a multiple night.

Respuesta de Sirvoy

hace 7 meses

Hi Adriana, Thank you for your review. We're so glad to hear you find Sirvoy easy to use and appreciate our 24/7 technical support. Thanks for your suggestions to help us make Sirvoy even better. We're always looking to improve and your input is valuable to us. Best regards, The Sirvoy Team

Michael
General Manager en Nueva Zelanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sirvoy is great for small hostels and hotels

5,0 el año pasado

Comentarios: good. it runs the entire business. we use it daily and would be lost without it

Puntos a favor:

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

Contras:

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Respuesta de Sirvoy

el año pasado

Hi Michael, Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business. Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far. Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future! Warm regards, Jodie

Clotilde
Entrepreneur en Francia
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A great product for hotels

5,0 hace 3 meses

Puntos a favor:

Does exactly what I want it to do. Customization of rooms, prices, calendar etc

Contras:

I would have liked to be able to customize the wording

Respuesta de Sirvoy

hace 3 meses

Hi Clotilde, Thank you for the great review! We’re so glad to hear that Sirvoy is a perfect fit for your needs. Thanks for choosing us after your experience with Acuity Scheduling – we’re delighted to be part of your hotel's success! Kind regards, Jodie The Sirvoy Team

Christopher
Owner en Francia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Support

5,0 el año pasado

Comentarios: Very good

Puntos a favor:

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

Contras:

There is nothing I dislikes about Sirvoy. It does everything it says it does.

Respuesta de Sirvoy

el año pasado

Thank you for your kind words! We're delighted to hear that you've had such a positive experience with our support. Our team is always here to assist you with any questions or issues you may have. If you ever need further assistance or have any suggestions, please feel free to reach out. We appreciate your feedback and are here to help. Jodie

Alexandra
Hotel manager en Santo Tomé y Príncipe
Hostelería, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

So happy with Sirvoy

5,0 hace 2 años

Comentarios: I have worked with Sirvoy before. I had to change platforms at one point, I can't remember why, and I change to Little Hotelier. Sirvoy beats Little Hotelier by far with their amazing customer support. Any questions I have gets answered immediately, where as with Little Hotelier you wait for weeks. Sirvoy is easy to use, easy to set up. Definitely recommend.

Puntos a favor:

Customer service is best to none. It's user friendly, easy for non computer geeks.

Contras:

Nothing so far. I don't find it easy to work online, but Sirvoy is constantly there to support and help me wherever I need.

Respuesta de Sirvoy

hace 2 años

Hi Alexandra, thank you so much for that fabulous review! We are delighted to hear that you're so happy with Sirvoy and that our support team have been looking after you so well! Wishing you all the best, Katie

Siobhan
Owner en RU
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Uncomplicated perfect solution

5,0 hace 2 años

Comentarios: V professional service, uncomplicated, intuitive and functional. Customer service is educated and knowledgeable (even if based overseas- no perceptible language barriers)I've been surviving with Wix Hotels- which is a shockingly poor booking engine and does not any way compare to the superior quality of Sirvoy's.

Puntos a favor:

Love the fact that you just drop the HTML code into your website and away you go.

Contras:

nothing so far- I'm on the free trial so hopefully nothing will change once I'm paying for the service

Respuesta de Sirvoy

hace 2 años

Hi Siobhan, great to hear that your free trial is going well and hopefully you've decided to stay with us! Our support is there 24/7 to offer you continued help and guidance throughout your trial and beyond. Thanks so much for your feedback. Kind regards, Adele

Jennifer
Owner en Suecia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simply outstanding

5,0 hace 4 años

Comentarios: The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works.

Puntos a favor:

I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model.

Contras:

I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details.

Respuesta de Sirvoy

hace 4 años

This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele

Mansfield
Treasurer en Australia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Excellent product. Quick setup. Outstanding customer service

5,0 hace 2 años

Puntos a favor:

Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

Contras:

It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.

Respuesta de Sirvoy

hace 2 años

Hi Mansfield. Thanks for this lovely review and I also appreciate your feedback on the basic plan; we always make sure requests like these are noted and act on them whenever we can. Great too, that you are finding support helpful and you have the features you need to help your business succeed. With thanks, Adele

Samuel
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Almost Perfect, But Not Quite

4,0 hace 8 años

Comentarios: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Respuesta de Sirvoy

hace 8 años

Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact [email protected] and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele

Marcella
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Returned

5,0 hace 2 años

Comentarios: I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!

Puntos a favor:

It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.

Contras:

In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.

Respuesta de Sirvoy

hace 2 años

Hi Marcella, of course we understand that sometimes our clients might feel they've outgrown us and need a change. But there's no greater compliment than when a client leaves us and then comes back again! As sorry as I am to hear you've had all that hassle with the switch, we're truly delighted that you've returned to us and look forward to growing our business with you and for you. Thanks for choosing Sirvoy - again!! Regards, Adele

PAUL
Owner/ director en Tailandia
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great HMS and customer support

4,0 hace 5 años

Puntos a favor:

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Contras:

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Respuesta de Sirvoy

hace 5 años

Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at [email protected] for further info. With thanks, Adele

Debbie
Owner en Islas Turcas y Caicos
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Service and Support

5,0 hace 4 años

Comentarios: Sirvoy support is really easy to reach. They listen to your concerns and problems and find the best solution. Support doesn't give up on a problem. They will find an answer for you. i've had so much trouble with other industry related support that Sirvoy really stands out in a positive way.

Puntos a favor:

I found it very easy to set up. I spent several months trying out different software packages. IIt is very friendly for staff, and love the SUPPORT. They think outside the box and really try hard to find solutions.

Contras:

I would like to be able to get better reports or search options.

Respuesta de Sirvoy

hace 4 años

Hi Debbie, thanks for your great review. We pride ourselves on offering outstanding support so we always love to hear feedback like this. We have a team of developers who are constantly working to improve the system so that it provides you with all the features you need. Please feel free to outline to support any requests you have in this regard! With thanks, Adele

kristoffer
projectmanegerassitent en Suecia
Artes escénicas, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

GöteborgsOperans Guest Apartments

4,0 hace 8 años

Comentarios: I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.

Puntos a favor:

That it is easy to use and that you can do almost everything on you one.

Contras:

Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

Respuesta de Sirvoy

hace 8 años

Hi Kristoffer Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business. I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature. We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try! Sincerely Adele Worden Communication Manager