17 años ayudando a las empresas argentinas
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Sobre DrChrono
Sistema de gestión de consultorios DrChrono, basado en la nube y totalmente integrado con soluciones de EMR y facturación, agiliza y mejora el funcionamiento de tu consulta.
Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.
This site opens too many tabs making it very confusing to keep up with where you left off. Also, not too quick to navigate.
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Opiniones sobre DrChrono
Comentarios: En conclusión, es un buen software, permite ahorrar tiempo con los pacientes y su interfaz es bastante bonita y amigable.
Puntos a favor:
Tiene una agradable interfaz y su precio está bastante bien para lo que recibes a cambio.
Contras:
Un problema que he visto es que su función de voz a texto no funciona muy bien.
Respuesta de DrChrono
el año pasado
Thank you so much, Mildre Merecedes, for your review! We are so happy to hear that using DrChrono is saving you time with your patients and that the user interface has been easy to use! We appreciate you being a DrChrono user! - The DrChrono Team
Love the program. I had all my charts shredded--15 years worth.
Comentarios: chart elimination, eas of use, efficiency
Puntos a favor:
Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!
Contras:
I have to pay for it. LOL. I have no negative comments to make about this great program.
DrChrono Software Review
Comentarios: Positive.
Puntos a favor:
The ease of use, the numerous videos that provided tutorials, the excellent support and customer service provided by DrChrono's team.
Contras:
Have yet to build in telemedicine portal, for example doxy.me, into their platform. That's the only missing piece.
Respuesta de DrChrono
hace 5 años
We are glad to hear that you enjoy our platform Karolyn!
Alternativas consideradas:
Does not function as advertised.
Comentarios: The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system.
Puntos a favor:
Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.
Contras:
It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.
Respuesta de DrChrono
hace 2 años
Hi Dr. K, Thank you for taking the time to write us and for your feedback! Indeed we posted a system performance issue via the status page on November 3rd (the timeline and RCA are currently available through the incident history page). This was categorized as degraded performance rather than a full outage which is what's currently being used in automatically computing the system uptime statistic. Our team is working on incorporating additional statuses, including degraded performance, in this metric for increased accuracy of our overall platform health in the near future. We know you have been working closely with your account manager to address any concerns. We take this feedback seriously and appreciate your continued partnership! - The DrChrono Team
Alternativas consideradas:
Happy with our decision
Comentarios: Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.
Puntos a favor:
provider documentation. streamlined, looks good, customizable.
Contras:
Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.
Alternativas consideradas:
Customer Service and Ease of Use is Unmatched
Comentarios: The billing service is very good and efficient. They have made collections much easier
Puntos a favor:
The ease of use of the program. It makes sense
Contras:
There were no cons that I have experienced
No Customer Support
Comentarios: All DrChrono cares about is the contract and they do not care about their software working or doing what they said and showed it would in the demo. Trying to work with them to get to a solution was unsuccessful. Also, it was very difficult to get ahold of the customer support as well. This has cost me many patients due their software not working, including OnPatient. I will actively show any one that wants to know how they respond to their customers. I have emails with screenshots and closing out tickets without developing a solution.
Puntos a favor:
The salesperson was very good, but was not accurate on what the functionality of DrChrono.
Contras:
Customer support was absolutely horrific. We had many questions and issues and put in help tickets with screen shots and emails from patients about issues accessing the scheduling function, medical forms, and not being able to checkin online. All of these tickets were marked as resolved even though nothing was resolved despite submitting more tickets for the same issues. All we were told was that it looked fine on there side and there was no problem. After six months of trying to get all of this fixed and functional it was never fixed. The only thing that was consistent is them taking my payment. You will have to sign a contract and we would have had to go to court to get out of the contract that they were on breach of and we determined it was cheaper to pay them then fight it. We paid six months and did not use them and I glad to be rid of them.
Respuesta de DrChrono
hace 2 meses
Hi Teya, It's disappointing to hear your experience with DrChrono was negative, and we thank you for taking the time to express your concerns. We will be following up with our team to investigate this further. Please let us know if we can be of further assistance. Best, The DrChrono Team
Dr. Chrono has been my favorite EMR of all time
Comentarios:
LOVED the EMR
Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me.
Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at [sensitive content hidden]; cell phone in US is [sensitive content hidden].
Puntos a favor:
I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history.
Contras:
Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable.
Respuesta de DrChrono
hace 7 meses
Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help!
Easy to use program with great support
Puntos a favor:
I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.
Contras:
The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years
Great Product
Puntos a favor:
i like the new addition of several financial reports that you can run to really analyze your practice with regards to billing
Contras:
the support is sometimes difficult to communicate with. they are timely but ifeel there is a language barrier.
Works fine for outpatient psychiatry
Puntos a favor:
I had a good experience with customer service at the beginning, they were available to show me the software. I also like the way you can set up appointment reminders. The layout of the site is fairly intuitive.
Contras:
The mobile app is somewhat difficult to navigate and does not have all of the features of the full website.
Alternativas consideradas:
Was good, new company is a failure
Comentarios: Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues.
Puntos a favor:
Was great the first 3 years. Now that new company took over it’s a disaster.
Contras:
Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not.
Alternativas consideradas:
BEWARE this company. HORRIBLE service. Terrible contract.
Comentarios: Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that our support period had ended and it would now be (if I recall properly) $150/hr for support. There is NO phone number to call. Their ticket/email service regularly failed to answer questions, or answered completely different questions than we had asked. They took several days (or even weeks) to send canned responses that did not address the questions, which then required us to write back, which then took MORE time for them to respond, and then they would respond with fairly useless answers or just "sorry, our product won't do that, but we'll pass it on to our engineers for possible future additions." If you make the mistake of signing on with this company, READ THE CONTRACT VERY CAREFULLY. If you start out on a more expensive plan and decide to downgrade, THEY WILL CHARGE YOU THE HIGHER RATE FOR THE ENTIRE YEAR. Cancel early? CHARGE YOU THE WHOLE YEAR. Terminate a provider? CHARGE YOU FOR THE WHOLE YEAR. We hired an NP in January. They renewed the contract in August. We terminated him in December. They want to charge us for his account until next August.
Puntos a favor:
It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.
Contras:
Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.
Respuesta de DrChrono
hace 5 años
We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback!
Do not use this software product
Comentarios:
I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge.
Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money.
Puntos a favor:
Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software
Contras:
Very poor customer support, and lack of knowledge by support teams
Alternativas consideradas:
Highly disappointed
Puntos a favor:
Well initially the sales team was responsive, quick, helpful. They quickly got us in for a demo. The demo was appealing. It appeared the software could do just about anything. But I know feel this was a heavy emphasis on sales no matter what. They even discounted our service at risk of it not being the right software for our needs.
Contras:
It’s confusing. Complex. Not easy to use. Implementation team didn’t even know how to use features and would send us to specialists who were booked for days on end. When reaching out after signing a contract good luck getting help. We feel like we have become a number and not a customer or assets to them. It is one of the worst companies I have experienced since 1999. What happened to quick, helpful and efficient customer service? It was on the front end to make us a customer and to sign a ridiculous contract. Once in, they disappear and say they can’t help. They just send you to person to person. Then the person at the top is unavailable. It’s 2019. This is the worst company I have used since Comcast. Even then Comcast is better.
Responsive Support, and an Improvement-Focused Team
Comentarios:
My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
Puntos a favor:
DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office. The customer support is absolutely the best part of DrChrono. It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software.
Contras:
There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there.
Scam Artists!
Comentarios: My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM!
Puntos a favor:
I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes.
Contras:
The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it difficult to learn
Comentarios: Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.
Puntos a favor:
- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)
Contras:
- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - had to work with drchrono to set up a 'button' to turn on to save this information - unable to compare previous labs side by side with new results - Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results - have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results
Respuesta de DrChrono
hace 7 años
Hi Craig, Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique needs. In terms of comparing lab results side-by-side, our team is currently working on this feature. Unlike other EHRs that release product enhancements once in a while, DrChrono constantly improves and releases new features and updates throughout the year. Stay tuned for an update from your Account Manger. We are glad to help resolve the setup questions and we’ll continue to follow up with your AM to ensure DrChrono is serving your clinic as needed. If you have additional questions or concerns, please contact your Account Manager or directly at [email protected] as this is always an avenue for you. -DrChrono Team
Non Existent Technical Support - If the program isn't working you are out of luck
Comentarios: NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER
Puntos a favor:
Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice
Contras:
1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.
Respuesta de DrChrono
hace 7 años
Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have. Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call. If you have any other questions or issues, please do not hesitate to contact us directly at [email protected] or reach out to your account manager. Thank you for your feedback and we look forward to hearing from you. -DrChrono Team
They still have a lot to learn
Puntos a favor:
Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you.
Contras:
It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to? I've had many problems since I signed up in December of 2013, but this one is particularly revealing: DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying: "Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know." It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice. I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software. Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month. Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless.
The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur
Comentarios: I hope they change some simple things and this could pass as a functional EMR.
Puntos a favor:
It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.
Contras:
The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the date you write it". Well, what happens if you write a controlled substance that doesn't start for a week because they just filled a 7 day supply from their surgeon? Well then you are left hoping that the pharmacist notices the DNF in the comments section (the comments section specifically states: do not put start date, or any other important information). Everything about this program is like a teenager that took a programming course and thinks that they can do everything now. They have canned videos to show you how to do basic things. After that, you're on your own. It's just you and the glitches in the system trying to find your way through life. I'm 30 and fairly tech savvy, so I've been digging really deep into the program to maximize it. On the surface it looks great. After you pass through the first layer of promises...good luck.
Respuesta de DrChrono
hace 6 años
Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at [email protected] so that we can assist you. Best, The DrChrono Team
Excellent EHR when I started my practice
Puntos a favor:
I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.
Contras:
I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.
Great for clinicians, bad for business
Comentarios: If I had to use it just from a clinical standpoint I would offer it in a heartbeat. It doesn't have a robust enough reporting feature to analyze performance from analytics standpoint.
Puntos a favor:
From a clinical standpoint, Dr. Chrono is great. It is very customizable, easy to use, both with a computer or an iPad.
Contras:
It is not possible to run billing analytics for multiple sites as desired. There is no live customer support- you can wait hours or months for a response to a problem.
Respuesta de DrChrono
hace 7 años
Hello Meghan, Thank you for giving drchrono EHR an opportunity to serve your practice! We would like to apologize for your recent experience with our support team. 84% of support requests are responded to and solved in the first 15 minutes. In your case many other members of our team needed to be involved. We apologize for the lengthy time needed to fully solve your issue. We are dedicated to a timely response as well as a timely resolution, and with your feedback we will continue to further improve processes to maintain this standard. Your account manager will be reaching out to you to capture any more issues you may have and resolve them immediately, including your billing analytics questions. In the meantime please do not hesitate to contact us at [email protected], as this is always an available avenue to you.
Disappointed in product
Comentarios: Until we find another EHR system, we are stuck. Would not recommend them unless they got better reporting and a help desk that knows their stuff! The system goes down or has lag times ALL THE TIME during the most crucial times of the day too.
Puntos a favor:
The ease of scheduling patients and aesthetics look good. We do not submit claims to insurance, so this was one of the easiest EHR systems to use.
Contras:
When you have issues, you have to submit a trouble ticket. You just can't pick up the phone and speak with someone. And they are mostly on India time, so that's an issue too. The reports suck. It's hard to run a business when you don't have decent reporting. We thought they could grow with us, but we've definitely have outgrown them.
Do Not chose!
Comentarios:
I am very unsatisfied by the quality and responsiveness of your customer service, hence reason for termination.
Basically, Dr Chrono has no customer service. Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer. For that one year of service I had, i probably had 7 account managers, who change without notice..
The Lab Integration part took you about 6 month to install, feature that I was paying for from the very beginning.
Puntos a favor:
Easy to read and write notes, many promises in the beginning that were never delivered.
Contras:
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.