Opiniones de RetailEdge

Simple and amazing software!

Puntos a favor:

As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!!

Contras:

There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice...

Small Nonprofit Religious shop

Comentarios: I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years.

Puntos a favor:

Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise.

Contras:

Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout.

Mostly good, with a few major frustrations.

Comentarios: Ease of checking out customers and keeping track of inventory.

Puntos a favor:

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Contras:

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Your suppport - with [sensitive content hidden] - was exceptional!

Comentarios: Very positive experience - both in leaving messages and receiving call backs.

Puntos a favor:

Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem.

Contras:

There is nothing for s to put in this catagory.

RetailEdge is the POS to use

Comentarios: Using RetailEdge to keep track of sales, inventory, and run needed reports. Very positive experience.

Puntos a favor:

It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!)

Contras:

So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top.

Customer service with [sensitive content hidden]

Comentarios: We have been with you for 11 year so we are obviously happy.

Puntos a favor:

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

Contras:

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

Support help desk

Comentarios: [sensitive content hidden]
was a big help! And very knowledgable!

Puntos a favor:

over all daily business management and retail support

Contras:

It can be a little confusing building a report

Great Service

Comentarios: I've always found the support team to be very friendly and helpful over the years that we've needed them. They're always willing to help with whatever issue we face.

Puntos a favor:

The POS system is easy to use and as functional for our mobile store.

Contras:

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

Best All Around POS System on the market!

Puntos a favor:

Awesome Customer Support! They always listen and work to do their best to make sure the system works for you!

Contras:

As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually.

Good software for retail sales

Puntos a favor:

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Contras:

I find this software a bit complicated to use although it works well, I would have liked something very simple.

Local POS service that rocks!!!!!!

Comentarios: Being able to keep our data on site is reassuring for us. Making daily backups and taking the information off site in case of fire has increased our security level.

Puntos a favor:

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

Contras:

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

Perfect for businesses big or small

Comentarios: Super easy to use and worth every cent.

Puntos a favor:

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

Contras:

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

Newbie to the POS world

Puntos a favor:

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

Contras:

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

Feature Rich, Robust & Easy to Use Store Management Software

Comentarios: In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.

Puntos a favor:

-soft learning curve -excellent reports -feature rich -extreme value for the price - wicked awesome support -easy to update inventory

Contras:

- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

Excellent Product

Comentarios: Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience.

Puntos a favor:

I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied.

Contras:

I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating.

Easy to use and learn and very Affordable

Comentarios: Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy

Puntos a favor:

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

Contras:

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Retail Edge Works

Comentarios: Very happy

Puntos a favor:

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

Contras:

Getting data out of the system for use in other software could use a bit of improvement

summary

Puntos a favor:

easy to use, lots of features, easy payment processing, always new updates to improve

Contras:

some reports can have more options and features

Best I have found!

Puntos a favor:

This program is so easy for me to use. I am still learning all the different features available. I like all the reports that can be generated, as well. The Customer Service is fantastic!

Contras:

The only downside that I have found is that there is so much available and I have only started scratching the service of the program.

5-Stars!

Puntos a favor:

RetailEdge is easy to use and navigate. If I run into issues, they're easy to get a hold of and quick to help fix my problem. A giant thank you to [sensitive content hidden] for helping with my issue today! Excellent customer service and willingness to help!

Contras:

I haven't had any issues or have run into any "cons."

User friendly software that takes only a few days to learn. Awesome tech support! :-)

Comentarios: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

Puntos a favor:

I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Contras:

Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

Makes my job easier

Puntos a favor:

It is easy to use and train others on use. Most of the features are self-explanatory and straight to the point.

Contras:

I wish I can integrate my business site which is hosted by Squarespace

Retail Edge was a life saver!

Comentarios: Superb! Only wish I would have found them sooner. :)

Puntos a favor:

While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ).

Contras:

1) I wish there was a way to integrate customer names and purchases without an additional step. 2) A search function that would cross all platforms to find answers to my questions.

RetailEdge is an easy to use non flashy Point of Sale tool.

Puntos a favor:

The product is easy to use and push to devices out in the field as well as bring data back in.

Contras:

It isn't the prettiest or fanciest tool but it does what it is asked of it.

Happy user for 7+ years

Comentarios: RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased.

Puntos a favor:

I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.

Contras:

I can't think of any cons, because it does everything we need it to.