Opiniones de GoFrugal

Bang for your buck!

Comentarios: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Puntos a favor:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Contras:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Puntos a favor:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Contras:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

useful software for inventry

Comentarios: This software billing purpose ok.

Puntos a favor:

Billing and for the sales purposes the billing is useful.

Contras:

Inventory having some concern and the offer was not fully completed.

disappointment from the unsatisfactory level of service

Comentarios: Stock management Locationwise

Puntos a favor:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Contras:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Fast updates on government mandates and custom requirements.

Comentarios: Safe and Good.

Puntos a favor:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Contras:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

selfies support team

Comentarios: i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Puntos a favor:

1.quick connective with support team 2.many time they give quick solution

Contras:

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

One of the best Retail POS in the industry

Comentarios: My overall experience with the software is so good. Its features meets our expectations.

Puntos a favor:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Contras:

It becomes very slow if the system is idle for a long time.

Going frugal with Gofrugal

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Contras:

Installation and upgrade time can be improved

Best software for retail

Comentarios: User friendly , fast working and easy learn and best to train any one

Puntos a favor:

Billing easy to do , inventory management is very good and User friendly

Contras:

Gosecure due to multi data- base so I am unable to use

Suam Hardware Ltd With Gofrugal

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Contras:

No customer reward program on the Android app but soon it will be worked on

Easy to use feature packed software within budget

Puntos a favor:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Contras:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

ON LINE CHAT PROBLEM

Comentarios: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Puntos a favor:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Contras:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Support During Covid19

Comentarios: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Puntos a favor:

Easy Updation and Operations of this software is one of the best.

Contras:

Very Few but as per staff support each and every problem seems to be minimalist.

4stares

Comentarios: it good and friendly software

Puntos a favor:

Sale and purchase and non moving items

Contras:

Unmatched software new development in the software

More than a decade of Quality and Assurance

Puntos a favor:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Contras:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Gofrugal simple to use

Puntos a favor:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Contras:

Gofrugal is missing with mult tasking tabs

Best software without support

Comentarios: Developed best software but unfortunately without proper support system.

Puntos a favor:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Contras:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

PRODUCT AND SUPPORT

Comentarios: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Puntos a favor:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Contras:

We are almost using all the module i dont have any particular so its good

REVIEW FROM NEELKAMAL

Comentarios: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Puntos a favor:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Contras:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Product and Support

Comentarios: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Puntos a favor:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Contras:

Backup is very slow at the exit of the software

Great Business Development Software

Puntos a favor:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Contras:

There is no negative point I found in this software.

GoFrugal - Resturant Order Taking and Billing Software

Puntos a favor:

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Contras:

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Comentarios: Intelligent Data Analytics Feature
End to End solution in one software for Business

Puntos a favor:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Contras:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

A complete business solution for retail

Comentarios: Good and Satisfactory

Puntos a favor:

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Contras:

Sometimes online support becomes critical.

The best trade specific software

Comentarios: We are Braincode Solutions, the Sr Lankan partner for GoFrugal. We have already tried and tested many other software. This is the most powerful software that we found in all aspects. Their customer/ partner support team, functionality, UI etc. We highly recommend GoFrugal for your business.

Puntos a favor:

User Interface, Functions , customer support team

Contras:

We have not found anything wrong in the software