Sobre Omnitracs

Helps businesses in the transportation industry reduce distribution costs, decreasing routing time, and improving customer service.

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Puntos a favor:

They had a good sales people. When 1st talking with they made it sound good not good do not purchase this.

Contras:

The multiple platforms when adding a truck. Also sales should be 24/7 got shipped the wrong connector cable and the truck couldn't get on the road till Tuesday.

Valoraciones de Omnitracs

Evaluación media

Facilidad de uso
4,1
Atención al cliente
3,8
Funcionalidades
4,1
Relación calidad-precio
3,8

Probabilidad de recomendación

7,1/10

Omnitracs tiene una valoración global de 4 estrellas sobre 5 según las 32 opiniones de usuarios de Capterra.

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Brett M.
Transportation Manager en EE. UU.
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Routing & Dispatching Solution

5 hace 5 años

Comentarios: Our company has utilized Omnitracs Roadnet for years now and have been very happy with the product and the continual updates and improvements that have gone into the product. After staring out with the routing only, we quickly realized there were gains to be made by outlining Omnitracs Roadnet Mobilecast which allowed us to gather data on our customer deliveries and driver performance. We utilize the data to better project future deliveries and we run reports for drivers to measure how they are doing and where they could improve. On a daily basis, it is helpful to know where your fleet is and to provide customers and customer service any information they may need to make better decisions about their work day. On occasion, we find the maps could use updating, but the software does allow you to make edits. We are happy to continue using this software and to see where the future goes with the Roadnet Anywhere upgrade.

Puntos a favor:

Ease of use Reporting Mobile view

Contras:

Maps can be out of date Learning curve to really get the best out of the software

Ronda L.
Operations Manager en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Plumbing & Heating Contractor

4 hace 2 años

Comentarios: Overall the technicians are on-time. Since installing Roadnet they don't dilly dally as much as they used to or want too.

Puntos a favor:

Omnitracs - Roadnet is great for my company. I can track our employees to see where they are at, at any given time. I can get all sorts of reports on speeding, harsh cornering and harsh braking.

Contras:

When looking at the maps, and you have more than one truck. You can't go back to that truck on that screen. You have to keep going back to the Fleet screen wait for it to reload then pcik the truck.

John B.
Owner en EE. UU.
Transporte/transporte en camión/ferrocarril, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Poor customer service

3 hace 2 semanas Nuevo

Comentarios: Technical support is good.
Customer service is awful, they don’t return phone calls or emails, I’m going to look at some other options for my ELD.

Puntos a favor:

The eld is easy to use, I have used Qualcomm/Omni tracks for 10+ years

Contras:

The equipment is not dependable, I in the process of having the third monitor installed in less than year and half.

Kim G.
Office Manager/Dispatcher en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very happy

4 hace 2 años

Comentarios: We have been very happy with Omnitracs. As I said, it has been very easy to set up and use as well as easy to instruct new drivers in the use of the product. It has been a great way to stay compliant with very little to no hassle.

Puntos a favor:

The Omnitracs software has been a great, easy fix for us. We tried another option first but were very unhappy because we needed a product that was affixed permanently in the truck (because we slip seat) and that was easy for our drivers who don't do a lot of work on computers.

Contras:

The systems were pretty easy to set up in the trucks and get online and working. We have had a couple of times when updates were running that affected the system and drivers while they are on the road but since we are on the road 24/7 like most trucking companies, there really isn't a down time that would be good to do this.

Kenleigh A.
Training Coordinator en EE. UU.
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Fulfilled our needs

5 hace 4 meses

Comentarios: Overall we've had a positive experience with Omnitracs. I don't personally have a great frame of reference for comparison, but I can't imagine there's something significantly better for our needs out there as this checks all the boxes.

Puntos a favor:

Omnitracs was reliable and offered everything we needed from a technology stance. Tracking of vehicles was effective and was helpful in normal operations and emergency situations (we could tell emergency services nearly exactly where the truck was if the driver was unreachable). Audits and searches were generally easy to use and gave you the information you were seeking. The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help.

Contras:

The admin side of Omnitracs was clunky at times. There are still boxes/features that most folks aren't sure how to use or what they're for. It isn't as intuitive as some software, but that doesn't detract from the functionality.

Lori C.
Ops Mgr en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Omnitracs ELD

4 hace 2 años

Comentarios: Omnitracs is very attentive and customer service is excellent. When you are on the road and run into any
issues they are quick to help and correct.

Puntos a favor:

The Omnitracs ELD was a must for us. We need reliable equipment to track HOS for our drivers and also track our vehicles. Simple to use simple to set up .

Contras:

Depending on where we are located in the US connectivity can be an issue. this is the only fault we have with the ELD device.

Matt V.
Information Technology Manager en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It works

3 hace 2 años

Comentarios: The sole reason we got Omnitracs was for compliance. We use the most basic features but yet we do not always benefit from features we never had in the paper log days and we did just fine. I will say that I have tried two other platforms that did not have an option to wire the ELD computer right to the ECM and used a Bluetooth ELD paired to a smart device and that was a nightmare in regards to lost connections. With Omnitracs IVG you never have those lost connections because they do not use Bluetooth. I saw the value in the wired connection after the 2nd ELD solution I tried in mid 2017. Now I am starting to see that these units are starting to have degraded performance and I cannot help but to think it is because of new features that the ELD firmware requires.

Puntos a favor:

Omnitracs was highly recommended by some veteran truck drivers here that said they had a great experience with 'Qualcomm' electronic logs and when I found out that Omnitracs IVG was just the newest version of the same basic Qualcomm MCP units these drivers were already familiar with I knew this would be a good fit for our company because word of mouth means everything and if no one says a product is great the driving staff typically will not show interest in the platform or even be reluctant to learn how to use it.

Contras:

The customer/services portal has improved slightly but overall its very dated. The IVG units we purchased in late 2017 have downloaded and installed many updates since the initial AOBRD software that they came with. Once the firmware updates that deemed these IVG units to be ELD compliant I noticed the complaints about how extremely slow the computers increased dramatically and now not a single driver is in favor of the IVG ELD because of this. I know that over time all computers seem to be slower than when they were purchased but it's not like these units are running a newer version of Windows Mobile than when they were released. Overall speed has become an issue because I deal with a lot of route sales/delivery drivers and they are already in a crunch to service their route in under 14 hours a day with normal everyday road conditions and they complain constantly that the ELD slows them down even more.

Rachelle B.
DRIVER SERVICES MANAGER en Canadá
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

IVG/MCP REVIEWS

4 hace 2 años

Comentarios: GREAT CUSTOMER SERVICE TEAM THAT CARE ABOUT GETTING YOU THE ANSWERS TO YOUR QUESTIONS

Puntos a favor:

EASY TO USE, USER FRIENDLY. DRIVERS LIKE THAT YOU CAN GO TO AN IVG AND MCP AND THE SCREENS STILL LOOK THE SAME

Contras:

LOTS OF MALFUNCTIONS. MOST RECENTLY A LOT OF DRIVERS ARE SAYING THEIR MACHINES ARE SHUTTING DOWN WHILE DRIVING TO PREFORM AN UPDATE.

Keisha S.
Log Team Supervisor en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

XRS System Review

3 hace 8 meses

Puntos a favor:

At the time that we used it was pretty user-friendly and the interface was easy for our drivers to navigate.

Contras:

Omnitracs was great at first but after a while of frequent system malfunctions and updates the system started to get confusing for the drivers to where it was not as easy to navigate.

Jose R.
President en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great device

5 hace 3 semanas Nuevo

Puntos a favor:

Very easy to use and the options the device has to use many other functions.

Contras:

Did the vice has a delay when you hit a button.

Tasneem V.
Director en Canadá
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Omitracs keeps us on track

5 hace 2 años

Comentarios: Easy to use and customer service is very helpful - sales should be 24/7

Puntos a favor:

The ease of downloading reports and the violations notices

Contras:

The multiple platforms when adding a truck Also sales should be 24/7 got shipped the wrong connector cable and the truck couldn't get on the road till Tuesday.

Craig M.
Owner operator en EE. UU.
Transporte/transporte en camión/ferrocarril, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Opinion of Elog from Omnitrac

5 hace 2 años

Comentarios: I have recommended to others but they are wanting something other this product. They think that it’s to expensive but they have go threw several apps and products to get what they want. So it’s not more expensive I tried one other unit and got this one and never looked back!!!

Puntos a favor:

Thus product is very easy driver friendly and management easy to. I would get some other options but haven’t had the time get it changed. Plan to do that in the near future. Great people to work with

Contras:

I haven’t found anything that I don’t like.

Ivan C.
owner en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

review

5 hace 2 años

Comentarios: Overall my experience with the product hasn't been bad it's just finding the right people or person to help you with whatever problem you're experiencing once you find those people everything is good

Puntos a favor:

Once you get everything set up like you want it is very useful in your everyday mission .

Contras:

The only features I would like to see added are wifi which I was told it had and also the ability to pay tolls

Cecilio R.
Owner operator en EE. UU.
Transporte/transporte en camión/ferrocarril, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Omnitracs software

5 hace 9 meses

Comentarios: Electronic logs

Puntos a favor:

It's very easy to use self explanatory love it

Contras:

There's no way around it if you move your truck it reads it immediately

Jamie P.
IT en
Papel y productos forestales, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Powerful system, Cumbersome User Experience

3 hace 5 años

Puntos a favor:

Roadnet provides an intuitive routing system that allows you to plan our daily deliveries based on predefined zones.

Contras:

The user experience is awful. There was very little guidance with setting up our system for our usage. The fact that the data is web based causes major issues with speed in the mornings when the majority is trying to route for their day.

Josh B.
Manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Highly Recommend

5 hace 6 años

Comentarios: Have used Omnitracs for three years for fleet tracking, electronic logging and route planning. It has been a great experience for us. The technology is highly reliable and effective for managing our business.

Puntos a favor:

Highly reliable.

Contras:

User interface is not intuitive and takes some time to get used to.

Daniel G.
IT Manager en Canadá
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Long term view, great service.

5 hace 2 años

Comentarios: Excellent. [SENSITIVE CONTENT HIDDEN] is a perfect rep, dealing with issues swiftly and fairly.

Puntos a favor:

Easy to use, intuitive design. Great support staff when there is an issue.

Contras:

Some recurring issues with the IVG firmware.

Harry M.
President en Canadá
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A good electronics log book

5 hace 5 meses

Puntos a favor:

- Electronic log book with lot of features like GPS tracking, dash cam for trucks, trailer tracking, ifta reports ect.

Contras:

A little more price point as compared to others.

Kent S.
president en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Feedback

4 hace 2 años

Comentarios: Too long of wait times

Puntos a favor:

Somewhat easy to use. Hard to get things transferred though

Contras:

More ease to use and let know when updates are completed

John L.
Operations manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Only way to go

4 hace 5 años

Comentarios: System is very user friendly and easy to understand. Great support team. In the office or on the go, Omnitracs has the tools to get the job done.

Puntos a favor:

Easy to understand

Contras:

Mobile app not offered

Nathan G.
Safety Coordinator en EE. UU.
Petróleo y energía, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great exapectaions

5 hace 5 años

Comentarios: Omnitracs is cutting edge. Great customer service and response time. Backoffice is very user friendly as well as the systems themselves for our drivers

Puntos a favor:

User friendly

Diane B.
Assistant Excecutive en Canadá
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Services portal

5 hace 2 años

Comentarios: Excellent

Puntos a favor:

Driver performance, truck location, ease to use

Contras:

I would like to be able to activate ELOG myself

Corey D.
Operations Analyst en EE. UU.
Comercio mayorista, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Wish we would've had this years ago.

4 hace 5 años

Comentarios: The RoadNet software has streamlined our routing process and given us a tool to truly evaluate our transportation unit. We saw immediate benefits saving miles and time. It has not only allowed us to squeeze out transportation costs but, given us tools to improve customer service as well.

Puntos a favor:

Ease of use. Multiple delivery scenarios with real cost comparisons.

Contras:

The Roadnet Transportation Suite has different modules that you have to jump between to make changes and improvements. Would be even more efficient if you had access from any module.

Omar L.
Director of IT en EE. UU.
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Omnitracs use

4 hace 7 meses

Comentarios: By using Dynamic and Static routing we were able to stop routing on paper. Drivers are in constant communication with dispatch w/o having to switch applications. We can now track more accurately the true costs of deliveries

Puntos a favor:

Ease of implementation and training. Many ways to feed the required data. Functionality

Contras:

The constant upgrades and the impact they may have on our drivers. There are many "modules" that are not easy to identify beforehand when they will be impacted

Erin M.
Office Manager en EE. UU.
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

No, no, NO

1 hace 3 años

Puntos a favor:

The easy way to edit logs for drivers that have made a mistake.

Contras:

Customer service is completely atrocious. One person would tell you one thing and another person another thing. The system is completely backwards. So difficult to use along with the online system. Will never go back to OmniTracs! Way too expensive for what you get.