Opiniones de ERA-IGNITE

Sobre ERA-IGNITE

Sistema basado en Windows que ayuda a los concesionarios automovilísticos a gestionar piezas, seguimiento de inventario, contabilidad y ventas entre otras operaciones.

Descubre más sobre ERA-IGNITE

Puntos a favor:

This incredible software is user friendly for any level employee.

Contras:

I dislike the interface. It is extremely outdated and needs to be modernized to keep up with the quickly changing industry.

Valoraciones de ERA-IGNITE

Evaluación media

Facilidad de uso
4,0
Atención al cliente
4,5
Funcionalidades
4,4
Relación calidad-precio
3,6

Probabilidad de recomendación

8,0/10

ERA-IGNITE tiene una valoración global de 4,5 estrellas sobre 5 según las 31 opiniones de usuarios de Capterra.

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Filtrar opiniones (31)

Tammy L.
Tammy L.
Tech support me en EE. UU.
Usuario de Linkedin verificado
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Era-Ignite... Management software by Reynolds and Reynolds. They have out did there selfs

5,0 hace 2 años

Comentarios: Reynolds and Reynolds has opened up the next generation of management software for business small or large.

Puntos a favor:

This incredible software is user friendly for any level employee. It practically walks you through the process of any departments record saving so much time rather than through different screens it's all built in.

Contras:

There is nothing I can say that I didn't absolutely love about Era- Ignite. This software is exceptional and so far advanced.

Respuesta de Reynolds and Reynolds

hace 2 años

Tammy, thanks for your review of ERA-IGNITE. We're glad that the user-friendly and intuitive design is making business a little easier for you.

Holly L.
Internet Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for keeping track of Leads

5,0 hace 3 años

Comentarios: I would probably try to find a cheaper product that does the same

Puntos a favor:

I love Reynolds and Reynolds. You can keep all your leads and prospect in the system for follow ups. We use era ignite for the service part of the dealership. Great for service advisors to put in their ROs and what work has been done on the vehicle.

Contras:

The blue screen is a little tough to learn and the software is Expensive and if you go over the amount of licensed users you have to pay more.

Respuesta de Reynolds and Reynolds

hace 3 años

Holly, thanks for reviewing ERA-IGNITE. We're proud to be the leading provider of software and systems for automotive retailers. Our Windows-based system is designed to be intuitive so employees can pick it up fast. If you're ever having any issues, we offer built-in training and our award-winning support team is just a phone call away.

Stacy A.
Director of Business Development en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

DMS that could use some updating

4,0 hace 2 semanas Nuevo

Puntos a favor:

Era Ignite is light years above the old blue screen. Fairly easy to use.

Contras:

Does not integrate with many other products

Respuesta de Reynolds and Reynolds

hace 2 semanas

Thanks for the review, Stacy! ERA-IGNITE is designed to be the foundation of a dealer's Retail Management System. We believe in offering products and solutions that are built to work together, not just intended to integrate as an afterthought. We welcome all customer feedback and appreciate your input. If you have further questions or concerns, give us a call at (800) 767-0080. Thanks again!

Usuario verificado
Director of IT en EE. UU.
Usuario de Linkedin verificado
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not well thought out

2,0 hace 4 años

Puntos a favor:

The Windows UI is nice improvement over the old blue screen of ERALink/Access. Navigation can be a bit troublesome sometimes but the help function usually can guide you to where you need to be. I've been told by some of my users they like it and it has streamlined their daily work. But I've also heard from an equal amount of users who's daily routine has been negatively impacted by the change. Mainly by adding more clicks/steps to their processes.

Contras:

The fact that we are being forced to change to this product, when they still have so many bugs to work out of it is very frustrating. Reynolds continues to make changes on how things like reports print, but never seem to give any thought to how that will impact users. They would greatly benefit from having their programmer leads visit a cross section of dealers to see the daily usage of the product to better understand how to improve it. As it is now, it is a bunch of programmers doing what they THINK a dealership would do, rather than what actually happens. This has driven my multi-point group to looking at their competition and could very well lead us to change providers. Even long time users/admins of ERA in our group (25+ year users) are cursing the changes without thought that Reynolds has done in Ignite.

Rick S.
BDC Director en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ERA-Ignite has many valuable features

5,0 hace 4 meses

Comentarios: The reporting side allows you to create your own reports and schedule them to run

Puntos a favor:

You can set up your own preferences and shortcuts to make it easy to get to the areas you use frequently

Contras:

Allowing access to certain areas within system is not easy

Respuesta de Reynolds and Reynolds

hace 4 meses

Rick, Thank you for reviewing ERA-IGNITE! We're happy to hear that it's easy to run the reports you need and that you're utilizing shortcuts. If you're having issues with granting the proper levels of access, please reach out to our support team at (800) 767-0080 to see if we can help. Thank you!

Kevin L.
Account Representative en EE. UU.
Automatización industrial, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ERA-IGNITE is worth it once you're trained!

5,0 el año pasado

Puntos a favor:

The features are endless once you're fully trained on ERA-IGNITE. Reporting is great and it integrates well with many other solutions, especially Reynolds & Reynolds solutions.

Contras:

The learning curve from ERA to ERA-IGNITE is steep, as is any transition from a DOS system to Windows-based. It's clear that ERA-IGNITE is core software for Reynolds and Reynolds so there is no slowing down this change. The best you can do is adopt early and take training seriously so you don't get behind on your daily tasks.

Respuesta de Reynolds and Reynolds

hace 2 meses

Kevin, we couldn't agree more about the importance of training! Like you said, ERA-IGNITE has so many great features that make life easier. With our 'Net Classes and free webinars, and our award-winning support team, we're here to help customers unlock all the benefits ERA-IGNITE has to offer. Check out all of our current training options at reyrey.com/training

Jordan T.
Internal Advisor en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I Love ReynoldsReynolds

5,0 hace 5 meses

Comentarios: Excellent

Puntos a favor:

Excellent easy software to use when you're on R&R.. Era ignite (blue screen) is a little tougher but the rest of the software is very simple and enjoyable to use! It's hard to make a mistake using this software as it typically catches any mistakes made on the retail and accounting end! Thanks for that!

Contras:

Wish it looked more modern, otherwise i have no complaints!

Respuesta de Reynolds and Reynolds

hace 5 meses

Thanks for writing this review! We really appreciate the positive feedback, and we are glad to hear ERA-IGNITE helps to keep your dealership data accurate.

Alex S.
Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Honest

4,0 hace 3 meses

Comentarios: I've been using ERA-Ignite for years, there are other products out there, but many don't integrate as well with other products.

Puntos a favor:

The software does offer a lot of reporting.

Contras:

This is not an easy software to use, and the provided training is clunky.

Respuesta de Reynolds and Reynolds

hace 2 meses

Alex, thank you for sharing this feedback with us. We'd love to hear more about how our training offerings could be improved. Please contact us by emailing [email protected] or calling 937-485-1700 to see if we can help. If it's easier, feel free to leave your contact information and we can reach out to you directly.

Chad J.
General Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Product on the market but too expensive compared to other solutions

5,0 hace 7 meses

Puntos a favor:

It does everything easily - easy to understand, easy to use and learn

Contras:

It is too expensive compared to other solutions. We switched to Dealer Track and saved several thousand dollars per month

Respuesta de Reynolds and Reynolds

hace 7 meses

Chad, thank you for providing this feedback. We take pride in offering the best product on the market and we believe in the value that ERA-IGNITE can deliver for our customers. If the new solution doesn't work out, we hope you'll reach out to one of our sales representatives to discuss switching back.

Johnathon R.
General Sales Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

You can't go wrong with ERA-IGNITE!

5,0 hace 4 meses

Puntos a favor:

Easy to use and support made transitioning over as painless as possible!

Contras:

Report building can be tricky at first but there's tons of info online to teach you!

Respuesta de Reynolds and Reynolds

hace 4 meses

Johnathon, Thank you for being a Reynolds customer and reviewing ERA-IGNITE. We take pride in having the best products, support and training in the industry!

William S.
president en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

review of ERA Ignite

4,0 el año pasado

Comentarios: I have been satisfied ececpt the annual cost of living increases of 4% annually and the legnyh of the contract

Puntos a favor:

It is much easier to use than Era and the Blue screen applications are

Contras:

There are so many functions i do not know about . Both myself and the staff need better training

Respuesta de Reynolds and Reynolds

el año pasado

William, thanks for sharing your thoughts on ERA-IGNITE. For training options for you and your team, check out our training page (reyrey.com/training) or contact our Software Education department by emailing: [email protected] We have free webinars and paid courses designed to help you get the most out of our products. Thanks for being a Reynolds customer!

Jennifer S.
Warranty admin en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Work in automotive industry and use everyday for repair orders

5,0 hace 5 años

Puntos a favor:

Because it's the only software I've ever used in this business I do not have anything to compare to, but I like that it's to use and train employees to use. It's universally used at most dealerships.

Contras:

I do not like that it is not a windows based program and that it is hard to move around from screen to screen. I have heard that there is a windows version. I believe that we have an outdated version.

Justin J.
Parts Manager en EE. UU.
Usuario de Linkedin verificado
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good But Not Great

4,0 hace 3 años

Comentarios: We've used Reynolds for many years. Spent most of it using the classic terminal screen before switching to Ignite. While we did like Reynolds DMS, it was too expensive and was time for a change.

Puntos a favor:

Full of features. Excellent reporting. Customer service is usually very quick and helpful.

Contras:

Expensive. You pay for alot of features that should be included for the price you are already paying. Requires alot of on site server hardware.

Nathan H.
Data Processing Rep en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I worked as a vendor to dealerships and we jointly utilized this software for service data/marketing

5,0 hace 4 años

Puntos a favor:

I liked that service advisors had a place to mention declined services. From there, the dealership can export the data to a marketing company or export the report for use by their in-house team.

Contras:

Reynolds is rather strict with third parties accessing data do it can become costly to market. Even so, ignite is still a much better offering than their previous green screen offering.

Usuario verificado
Owner en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Have been using Reynolds & Reynolds for over 30 years and ignite is a step foward.

4,0 hace 5 años

Comentarios: Use everyday in the automotive business

Puntos a favor:

Ignite is moving in the right direction toward a windows based system. It is very detailed and has the ability to save time and increase efficiency.

Contras:

More Free Training videos would be helpful. Reynolds want to charge for most all of the in depth training.

Debra S.
IT/Marketing en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nice to not see the blue screen.

5,0 hace 3 años

Puntos a favor:

I as so happy when Ignite was introduced, it was easy to work on as opposed to blue screen, had so many more features and benefits (car talk) at my fingertips.

Contras:

Buying seats to use a great product, why would not want everyone on for ease and functionality of the product.

Lisa G.
Office Manager en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Being in the automobile business we used this extensively

5,0 hace 5 años

Puntos a favor:

The ease of use as well as the "look" of the product on the computer. Reporting was especially easy to obtain.

Contras:

Not having all of the data that we entered available in real time. Most was, however, there were some applications that were not.

Jason B.
Internet Manager en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great DMS

5,0 hace 5 años

Puntos a favor:

We use Reynolds for our DMS and love how easy it is to use and how it intregrates with our CRM. Very easy to read reports!

Contras:

Cost is a little high but based off of my experience with them its well worth it. Product is awesome!

Chris C.
controller/CPA en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Dealership DMS

5,0 hace 6 años

Comentarios: I have worked with many other dealership systems, and the ERA system is by far the best one I have experienced.

Puntos a favor:

simple maneuverability. It allows accounting to generate information quickly and easily.

Contras:

price

Maxwell S.
Student en EE. UU.
Servicios financieros, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Manage Inventory on the Lot More Effectively

4,0 hace 3 años

Comentarios: Using Ignite has allowed the dealership I have experience with to stay much more connected and be run more efficiently. This software has been very beneficial for all users, and the business itself. It is hard to imagine life at the dealership running smoothly without software such as this.

Puntos a favor:

Excellent way beyond just using an Excel spreadsheet to track lot inventory as well as other aspects of running the dealership. Interactive with participants and very useful when used correctly and updated promptly. Will give sales consultants closure and comfort knowing the information they need is at their fingertips, rather than running off to the sales manager or GM.

Contras:

Sometimes hard to get others to use the software effectively and correctly, there is a little bit of a learning curve to some and may seem overwhelming sometimes. Interface also perhaps in need of some updating.

Casey B.
Internet Manager en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Best There Is

5,0 hace 6 años

Comentarios: This program does it all! We use this product to follow up with customers, send out mass emails, and it's so easy to use!

Puntos a favor:

There isn't a thing about the product that we don't like or use

Contras:

Cost

Chris F.
internet director en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Dealership dms

5,0 hace 6 años

Comentarios: Reynolds and Reynolds is a good product just a little out-dated but overall pretty good, easy to use easy to learn and navigate

Puntos a favor:

easy to learn and use

Contras:

out-dated product

Samantha S.
Internet Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It is an ok software if you have a current version

5,0 hace 6 años

Comentarios: It is very outdated unless you have a current up to date model. It is very easy to navigate through.

Puntos a favor:

Easy to use

Contras:

None

Shira R.
Shira R.
receptionist en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

love it

5,0 hace 3 años

Puntos a favor:

It's so simple and easy to use. I use ERA-IGNITE everyday at work and fine it one of the better softwares to use for service and writing purchase orders.

Contras:

It just looks outdated. Rounded buttons or a new layout/theme would be great.

Christa E.
Parts Advisor en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Best product for dealers!

5,0 hace 3 años

Comentarios: I use this in the auto business as a parts person.

Puntos a favor:

I have used a few other products at other dealerships and they had minor issues but didn't make my job any easier. I really like the ignite program for its usefulness and ease of use. It is very straightforward and makes my job easier.

Contras:

In order to use it you MUST take training courses in the program. If you have used it before that could be annoying.