Opiniones de Lone Wolf Back Office

Programa intuitiva sencillo y fácil manejo

Comentarios: Muy recomendable

Puntos a favor:

Pues menús sencillo,rápidos para gestión documental y económica

Contras:

Quizás un poco rudimentario necesito actualizar

A Real Estate Must-Have

Comentarios: Overall this program is a must have for any real estate office. It makes accounting and reporting so easy!

Puntos a favor:

Broker Wolf makes paying agents a breeze. I am able to input the agents information, along with their pay breakdown so when they do have a transaction close, the payment is automatically completed when I close the transaction! No second guessing. We can also track the transaction through the program and run detailed reporting on basically anything input into the system!

Contras:

The interface can be a little difficult to comprehend but after using it for a little while it has become very easy.

When I call in for help, usually I get it right away. Most of the time i get my issue resolved.

Comentarios: Merged with the Front Desk system you have a seemless system at your fingertips.
Learning new/upgraded features. Not liking the new login tho, change that back!

Puntos a favor:

That I don't have to worry to much about the calculations. I like that it is familar and easy for me to use and teach when we have new members joining.

Contras:

I have to search to many sub numbers to find what I want and the search bar doesn't help to much. I didn't receive a book or know of one that would help with the process of learning, which would help when training.

Too complicated my accountant hated it

Comentarios: Did not like it at all, canceled it, and went back to a more simple and more effective and more affordable process

Puntos a favor:

The reporting funcrtwas very good and gave me the information I needed

Contras:

Customer support was terrible. Even within their own company integrations no one knew how it worked. I.e. transaction desk is a Lonewolf product, but it could not be understood by people who were LoneWolf back office support people

it's easy to get around the program, and should issues arise...customer service is right there !

Comentarios: It's quick, it's simple, and takes the worry out of accounting as there is nothing you can do wrong within the program as it can be quickly corrected if necessary!

Puntos a favor:

That it stores everything that you do within the program so you don't need to worry about missing anything!

Contras:

At first it was a little cumbersome - but after getting assistance and learning the program and its functions-I have nothing to report for not liking the program! It's a great program!

Been using the software for 20+ years and find it meets all my real estate needs and more.

Puntos a favor:

The software is very easy to use. The software is constantly updated to provide you the most up to date RECO and real estate requirements. Lone Wolf has an excellent support staff that is always available and co-operative to assist you.

Contras:

Cant find a negative - if there are any issues you contact their support staff and they guide you through.

We use the software for the back end admin: trades, accounting, payroll, etc.

Comentarios: Can't imagine running a real estate office without this software.

Puntos a favor:

Great system that keeps the back end of our office organized! Probably could use features that we haven't even discovered yet!

Contras:

The system does T4s very easily, but does not do ROE's. Just had an employee go on maternity leave, and we had a hard time figuring out her qualifying income/hours.

Not a great software and constant price increases

Comentarios: They need to innovate more rather than try to buy the competition only to shut them down and have their inferior product on the market

Puntos a favor:

It has lots of features and RECO knows how to access it for inspections.

Contras:

- Lots hidden costs and constant price increases - very steep learning curve - They try to be a monopoly and by out all competition

Most comprehensive software for Real Estate front and back office

Comentarios: 1. Integrated front and back office.
2. Real Estate Trust Reconciliation
3. Quick Response on The Lone Wolf Community Site
4. Comprehensive management reporting on Sales, Trade Closing, Sales performance

Puntos a favor:

It's easy to use, logical in process, integrated for front and back office. Wolf Connect gets populated with listing information when a listing is uploaded on to MLS. Real Estate Trust Ledgers/Journals for month end compliance requirements.

Contras:

That Broker Wolf and Wolf Connect requires 2 separate logins. The help menu in Wolf Connect is not as comprehensive as the menu in Broker Wolf

Very Very Disappointed

Comentarios: Nothing.

Contras:

Stay away from this system! We were set up to utilize their technology, and were very very disappointed. It took forever to get the system up and running, the system runs very slow over wifi, and we were told that "the system should really be run from a hardline connection." Upon bringing all of our concerns to the table there were no solutions provided, and ultimately cancelled the service. We had to wait over a week for the "Executives" to make a decision on a refund. After receiving a response that we would get a refund, it was sub-par. And to this day we are still getting charged and have not received a penny back. Run far from this service, they are antiquated and the customer service is slow. Very Very Disappointed.

Easy and helpful!

Puntos a favor:

I love how helpful this software is. I use it every day and it makes the things I do go by so much faster. I don't know what I would do without it!

Contras:

I wish there was a way to keep all the reports I pull on a regular basis in one location.

Brokerwolf is Awesome!

Comentarios: This has really helped us to see exactly where our $ are going. Love that it is transaction specific. Holds us and our agents much more accountable. Being able to project sales and volume, keep track of agents individually- we had never had this option before 2015 and it has been an eye opener. We now rely on this type of info to adjust accordingly- problem areas and such. The ability to look up specifics for just about anything is fantastic, from vendors, to GL codes to Agents and groups of properties- just love it!

Puntos a favor:

That it is real estate specific. Hated quickbooks! Integrated accounting- everything must go through Brokerwolf. Forces us to be better record keepers. Reports Ability to create a specialized report.

Contras:

1. Using The Community to solve issues. Very difficult to explain exactly what is needed and get a decent answer.Sometimes the question is just too technical. I would say maybe half the time using the Help option and submitting an online help request is truly helpful . I end up calling to speak with someone anyway. 2. Having reports is fantastic. On the other hand there are so many reports in this program, I can't figure out which one to use sometimes. I keep a detailed list of several different reports of what works for our company. I know there are other reports in Brokerwolf that would probably be helpful, but I don't have the expertise to figure out what they are. And looking up key words in Help doesn't get me very far. I usually end up calling in. 3. Recently I had to modify a custom report that was created a couple of years ago. Spent quite a bit of time on the phone with the very WONDERFUL Customer service rep (after getting no where in Community) and she was having just as much trouble. Come to find out, the field we wanted to include in the custom report ( tax roll #) isn't an available option from which to include. I think she was as frustrated as I was. She finally was able to figure out a solution to get around the issue. Of which I am eternally grateful. I really needed that report. Bottom line, I just don't feel it should have been that hard. Why wasn't that field an option when all the other fields were? Makes no sense. She earned her paycheck that day.

Full Real Estate Solution

Comentarios: I have used the program since 2000 when it was DOS version. Overall it is the best Back office system I have seen. It is the only one I have used on a regular basis.

Puntos a favor:

You can use it for end to end solution if you wish to purchase their full Suite. But you can also choose other solutions for paper management and still use Lone Wolf for full integration of Agent deal management up to and including paying out commissions, Staff Payroll, and A/P & A/R without using multiple programs. Good for Med size to Extremely large brokerages.

Contras:

There are still some features that can be confusing to users. Updating commissions do not always flow through to updating commission splits and HST. When using on the cloud, there can be many reasons for the program to stop responding (including printing), and because there is not an internal email server, the outgoing email can stop unexpectedly, so IT has to kick the person out of the program and they have to log back in.

Expensive and Invaluable

Puntos a favor:

The new features with the upgrade should be great in regards to communication and marketing. However, these features still are not working properly and it has been over two months since the update.

Contras:

We were using Lone Wolf Technologies for our company intranet and were forced to have the upgrade, in which the deadlines were pushed back and forward multiple times. When we finally received the upgrade, the functionality was extremely poor - several broken links, customization was no longer there, and any tutorials or training were not available unless we requested it multiple times. It has been a very rough adjustment for our company.

BrokerWolf stays on top of realtors need

Comentarios: It makes my job so much easier. Everything is at my fingertips. Some may say it is like entering a transaction twice, but not me. It makes reporting and closing so much easier without having to search hard to find it. It keeps your information secure and safe for years.

Puntos a favor:

I love that I enter the data as I receive it and when my broker says what do we have closing this month, I can pull it up easily straight out of the software. It keeps up with commissions paid to individual realtors for year-end but it also keeps up with the percentages to pay each agent when I am closing the transaction and can print checks or efts. This keeps me from having to go back and look at the contract. It can pull statistics at any time. As a matter of fact, I am getting ready to do a comparison from last year to this one. It is so easy. I used it at a ReMax agency because it pulls everything you need for their corporate reports. When I changed jobs my broker trusted me with the decision to purchase it and use it. Oh it keeps up with listings as well.

Contras:

I do not like that when I pull up an open transactions list it does not give me the date all the transactions are supposed to close.

Client for 10 years.

Comentarios: Not much

Puntos a favor:

Easy to use back end. Rarely down. Easy to purchase spammy articles. Training modules are easy to find

Contras:

Price continually went up. Services didn't change much. Technology became outdated. Mobile application was not much to look at. The company seemed behind the curve in having responsive Web 2.0 styled sights with responsive mobile. Also I asked for them to match offers that are available in the marketplace for better sites, they had no interest in doing so. Now I'm a firmer customer with twice the site at half the price. This company is in a downward spiral in my option, with out a major shift in technology and pricing there days are numbered. The kicker to your last month with this company is paying for services that you will not be receiving.

Brokerwolf Review

Comentarios: Overall, fine, but I really would prefer the option to call the Cry Wolf number and speak to someone in real time as my issue is occurring instead of having to put it on hold and then come back to it.

Puntos a favor:

I like the ease of use, it is simple, and smartly designed

Contras:

The customer support. As a Lonewolf/brokerwolf user for 12 years, I preferred being able to call 1-800- cry-wolf and get one of your extremely knowledgeable support staff help us out. We've used the software since support agent sold it to us. I know she is no longer with your staff, but that whole era was so wonderful. I don't like the Community system. I prefer the phone support over waiting for an email response. Yes, the emails are friendly and helpful, but I find it a little cold.

I was new to Lone Wolf. It's the perfect program for real estate offices! Support is outstanding!

Puntos a favor:

The best thing about Lone Wolf is the ease of closing transactions. The program calculates everything for you in a real estate transaction. It easily pays the agent, calculates the amount owed to your brokerage, the amount for BHHS and any other expenses such as paying another vendor in the transaction or a referral fee. It is easy to receive commission payments and the commission reports are spot on. You never have to calculate anything. The instant support via the Community Resource center, emails and telephone is none that I've ever experienced with any other program. Lone Wolf is a complex program, but the more you use it and get the support you need; the more helpful it is and the easier it becomes. Overall is a super fun program to work with that does just about everything for you!

Contras:

The least favorite part of Lone Wolf for me is the challenge of creating customized reports. There are numerous amounts of reports with in the software, but it's not cut and dry. For example the P&L and Balance sheet are obtained through "Accounting F/S". The P&L and BS are located here. Along the same line, if I wanted to find a specific figure, it is challenging to locate that. However, with that said, you can always get in touch with support.

This is an excellent program designed specifically for real estate

Comentarios: The best benefit is time saving. It also makes it just about impossible to make an accounting error which is easy to do when posting manually in ledger books.

Puntos a favor:

The best thing about this software is that it is easy to use. The program itself has evolved over the years (I've been using this program on and off since 1992) but the basics are still the same. I have used other real estate/account software but Lone Wolf is the best. All the updates come to you to automatically which makes it super easy to stay up to date. Support is always available to help should I run into an issue. They even send me screen shots so that I can easily fix the issue. This program provides us everything we need to run our real estate business efficiently and effectively.

Contras:

My only issue is that once you post an invoice you need to reverse it if you make a mistake in the amount, date, etc. Then when you go to enter it again it won't take the same invoice number. Which is a good thing except when it is a re-enter. I believe they are working on a solution for this.

Reveiw of Lone Wolf Back Office and Accounting

Comentarios: I've had a very positive experience using Back Office and Accounting. If I have any questions or run into a problem, I am able to speak with someone on the phone or a work ticket is placed. It has made my job much easier as far as entering listings, keeping track of price changes and entering new sales for our office.

Puntos a favor:

Our company started using Back Office three years ago. It has been a huge upgrade from our previous system. We are able to keep track of our listings, price changes, and open houses. All of our sales are entered into Back Office as well. We are able to run reports for active listings, closed listings and reports for awards for our agents. It has simplified our process tremendously.

Contras:

It was a little bit of learning curve and we had a few kinks to work out in the the beginning, but once those were out of the way, it works wonderfully.

Accounting review of BrokerWolf

Comentarios: Overall I love the software, it has made our accounting very easy with all of our account payable and receivable in one place. I would highly recommend using brokerwolf.

Puntos a favor:

I love the ease of the software it is very user friendly. We are able to pull reports at an instant. I use the software to pay our agents, do their 1099's, we pay all of our payables through brokerwolf, all of my bank recs are also done through brokerwolf. It is very nice to have one software that will do all of those features for you.

Contras:

I wish we were able to increase the font size when we are in lonewolf. Also there are a couple of support issues I have found using the software, I have sent them to support and the fixes are not yet available.. They have been sent to the IT department I wish those could be addressed quicker.

Hello

Puntos a favor:

I only use broker wolf to make sure our listings and photos are in there and to add details for the listings. When the softwear works, it works great.

Contras:

BW looks like very old software from the 90's. Takes just a bit to load. The double sign in with 2 log ins. Somethings i have noticed in 1.1 when editing the listings in the details tab, some are check boxes and some options are circles you click. You can not erase the answer when it is a circle choice answer. You have to go and delete all the marked boxes and start over. (EX: Look at the difference in the Basement, Fireplace Count, Garage count, Sewer type, Style of home, Lot Size ect...). Information of the listings transfers could be faster sometimes.

We have been using Lone Wolf for 10 years now and I like the program.

Comentarios: It handles all the real estate needs we have.

Puntos a favor:

Lone Wolf is user friendly and everything is track able within the program. I like that everything for real estate is in one program

Contras:

Customizing letters is very tricky and I would like it to be improved so that any changes that have to be made can be completed easily.

Brokerwolf

Comentarios: Brokerwolf meets all our requirements for our business.

Puntos a favor:

I like how you can store your favorite links for easy access to them. I also like the financial statement options.

Contras:

I wish you could customize reports more. There is way too much useless info on some of the reports that is not necessary.

Complete Package

Comentarios: The overall experience with brokerWolf is an honest 10. We recently took on a huge project to implement our very 1st TRM and not one minute of work was disrupted with the application integration into BW, it was a seamless integration. Our transaction processing time has been cut a minimum of 60%.

Puntos a favor:

I like the entire program - it efficiently tracks every transaction plus has an effective financial package. It integrates well with our TRM application and if we ever have any problem, the self help is usually enough to troubleshoot but if not, customer support has the answer every time.

Contras:

Financial reports are so far what I like the least, but I have not contact customer support to see if the program can produce what I need.