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Sobre Frazer

Software diseñado para el concesionario independiente de automóviles usados. Frazer hace que sea más fácil y rentable dirigir tu concesionario de automóviles usados.

Descubre más sobre Frazer

Puntos a favor:

The ability to add repairs to customer accounts and its ability to integrate with outside software.

Contras:

Sync with quick books, dealer proposal form, no square sheet.

Valoraciones de Frazer

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,6
Relación calidad-precio
4,8

Probabilidad de recomendación

9/10

Frazer tiene una valoración global de 4,7 estrellas sobre 5 según las 148 opiniones de usuarios de Capterra.

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Filtrar opiniones (148)

Sammi
Sammi
Co-Owner en EE. UU.
Usuario de Linkedin verificado
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

BEST COMPANY EVER

5,0 hace 6 años

Comentarios: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

Puntos a favor:

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Contras:

no cons. They are open to suggestions to improve their product and usually add them to the next update.

Deanna
manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Frazer Auto Dealer is the best bang for your buck if you run a car dealership!

5,0 hace 5 años

Comentarios: My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!

Puntos a favor:

The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!

Contras:

Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.

Naomi
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not User-friendly but great price

3,0 hace 5 años

Comentarios: It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Puntos a favor:

Great price, especially when we were first starting out and didn't have much extra funds available.

Contras:

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Respuesta de Frazer Computing

hace 5 años

Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!

Jenny
Sales and finance en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great for any sized auto dealership!

5,0 hace 3 meses

Comentarios: I loved it any the customer service was awesome. I am thinking of going back.

Puntos a favor:

All the paperwork you need is right there!! And financing options!!!

Contras:

I can't remember if it ships my inventory out to other places or not. And it doesn't host me a website. It's been a while, maybe they do now.

Bruce
finance en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

under scrutiny

5,0 hace 9 meses

Comentarios: software needed updated and help desk took control of our server and took frazer down and when my boss called to ask why they took it down they blamed me

Puntos a favor:

nothing now overall i was disappointed come on now

Contras:

they did'nt accept responesibilty for taking it off and blamed me

Respuesta de Frazer Computing

hace 9 meses

Hello, Thank you for taking a moment to post a review. We're sorry to learn of your experience. From your feedback, it's not clear exactly what the problem was, and the action taken. Presumably you're referring to Hosted Frazer for which there are remedies to fix a problem. We'd like to hear from you to clear up any confusion and provide direction. Contact Support at 888-963-5360 or by submitting an inquiry at Frazerhelp.com. This will get you to the Help Desk where you can also chat with a support team member. If you wish to send an email you can to [email protected]. Thank you.

kevin
owner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Software Manager

5,0 hace 10 meses

Comentarios: Overall best investment for our dealership. I have told mulitple dealers to get frazer and their add ons!

Puntos a favor:

It makes doing paper work take half of the time then it used to. You type in their information once and then click all the forms you need and they print right off and all you need to do is sign! I also love the fact you can have the app and check what is in yout inventory from your phone.

Contras:

I have no cons on Frazer! It is a great price and you can call and quickly get any issues resolved.

Respuesta de Frazer Computing

hace 10 meses

Hello Kevin, Thank you for taking a moment to post a review for Frazer. We appreciate your acknowledging the ease of use of Frazer products and the support being provided. Thank you for being a Frazer customer.

Dawn
Operations Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best DMS for all

5,0 hace 7 meses

Comentarios: I have used Frazer at numerous dealerships I have been with. This is hands down the most easy to use & navigate.

Puntos a favor:

The pricing on this product is fabulous! If you are an independent dealer this is the best DMS on the market

Contras:

There is not a whole lot I can say regarding dislikes I have with Frazer.

Respuesta de Frazer Computing

hace 7 meses

Thank you for taking your time to post this review. Frazer Computing greatly appreciates the acknowledgement. We believe our DMS is the best in the industry, and you've helped validate it. We thank you for your continued business.

Usuario verificado
Usuario de Linkedin verificado
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Customer Service Is Stellar

4,0 hace 4 años

Comentarios: The software works for our smaller dealership. The customer service is amazing.

Puntos a favor:

Regardless of the issues/quirks we may experience, the customer service is second to none. They ALWAYS make sure your issue is resolved immediately and quickly.

Contras:

Some feature feel antiquated compared to other DMS but they are improving.

Respuesta de Frazer Computing

hace 4 años

Hi, Thank you for taking a moment to leave the awesome feedback. It's fantastic to find that you appreciate our customer service so much and have made notice of our efforts to constantly improve Frazer. We look forward to bringing your business more of the high-quality customer service and software it demands in the years to come.

Jerry
Jerry
Internet Sales Manager en EE. UU.
Usuario de Linkedin verificado
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cloud based is a game changer

5,0 hace 5 años

Puntos a favor:

The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.

Contras:

For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.

Forrest
President en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

What a great value for a car dealership

5,0 hace 5 meses

Comentarios: We have been using Frazer for almost 10 years now and will continue for many years to come.

Puntos a favor:

Frazer has been there at every corner to make sure things go smoothly. Very easy to use and quickly prints the forms.

Contras:

They didn't buy me a cup of coffee, other than that nothing wrong.

Kenneth
dealer en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Top Shelf, tried many other software products !!!

5,0 hace 4 años

Comentarios: Frazer makes putting a deal together simple. It also make tracking inventory and costs simple. The reports and daily paperwork are by far better than anything we’ve used.

Puntos a favor:

We’ve used this software soon after they were approved in Texas. We bought it, trained ourselves and have been using it since. It was and still is that simple to use. We have had questions, but the support is there when needed

Contras:

Frazer serves the majority of our needs, we have had some small problems exporting pictures to other sites, but they have always been resolved.

Respuesta de Frazer Computing

hace 4 años

Hi Kenneth, We appreciate your great review and are glad to hear you find our software simple to use! It's also nice to find we've been able to resolve any issues you may have had in the past since we take great pride in our customer service and welcome you to let us know if there are any further needs we might be able to help you fulfill in the future.

Jabi
GM en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Customer Service Always Goes Above & Beyond!

5,0 hace 4 años

Comentarios: I was working from home due to bad snow storm and was having issues from my personal computer at home. I called Frazer and spoke to [SENSITIVE CONTENT HIDDEN] and these guys were able to log on and take care of the issues I was having log on and also took the time to explain why I wasn't able to log on. Anytime any of our locations have an issue there is no hold time and staff is awesome! Always professional and willing to help!

Puntos a favor:

Easy to use and navigate. It exports to the banks and other systems we use.

Contras:

Uploading pics is a bit of a process on getting them for inventory

Respuesta de Frazer Computing

hace 4 años

Hi Jabi, We are happy to hear you find Frazer easy to use and are making good use of the many integrations we offer. We also have a mobile application called Sidekick that may help make the process of adding photos to your Inventory easier. Please feel free to contact one of our expert support techs at 888-963-5369 if you like to find out more.

J R
owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

10+ years & still COMPLETELY SATISFIED

5,0 hace 5 años

Comentarios: One word: FANTASTIC!

Puntos a favor:

I had & ran new car stores for 20 years before becoming an independent dealer. Used to pay $1,000 a month for what Frazer does. Of course, I do not need service department, or warranty or factory communications. But, this software does everything I need to sell cars. I never have been disappointed with their service or commitment. There are many more complicated and more expensive providers that are not as easy or complete.

Contras:

I wish I had set up the accounting side since day one. I can't figure out to go back or set a new start date for accounting. But, this will not stop me from being a customer.

Marybrigid
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Frazer automotive software

5,0 hace 4 años

Comentarios: Doing tax work is very easy
If you want something specific there are
Hundreds of reports you can run
Always positive. Been a customer for over 20 years. Good company to do business with

Puntos a favor:

Ease of use. Cost is excellent. Problems solved very quickly. Good employee attitudes

Contras:

I don’t dislike anything with the software

Respuesta de Frazer Computing

hace 4 años

Hi Marybrigid, Thank you kindly for the generous review and we are happy to hear you find value in using Frazer to help manage your business. We look forward to the honor of providing you with 20 more years of the quality services your dealership deserves!

Kevin
Owner en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Would not RECOMEND frazer.

5,0 hace 8 años

Comentarios: Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!

Puntos a favor:

Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

Contras:

Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!

roman
Owner en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

All around great product, easy to use, straight forward paperwork

5,0 hace 5 años

Comentarios: Easy set up, easy paperwork selection, clear report.

Puntos a favor:

Easy to use on day to day operation. Works and syncs with all major dealer portals and platforms.

Contras:

sync with quick books, dealer proposal form, no square sheet.

Respuesta de Frazer Computing

hace 5 años

Hi Roman, thanks for your great review. We're glad Frazer is meeting your needs! Did you know you can export from Frazer to Quickbooks? You can also send us custom forms that we will add to your forms list free of charge. Reach out to our tech support team if you need assistance setting anything up!

Straub
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

second to none customer service

5,0 hace 5 años

Comentarios: Benifit of having my DMS and my accounting system in one. I have no need for quickbooks

Puntos a favor:

Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.

Contras:

They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.

DONALD
OWNER en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FRAZER SOFTWARE

5,0 hace 4 años

Puntos a favor:

This company has the best support of any company that I have ever dealt with, I have used this program for many many years and have never had any problems.

Contras:

Never had a problem in all the years that I have used it.

Respuesta de Frazer Computing

hace 4 años

Hi Donald, It's great to hear that you appreciate our customer support since this is something we truly pride ourselves on as a company. Thank you for taking a moment to share your thoughts and we look forward to many many more years of helping you seat folks in the classic cars we all love!

juan
owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

GREAT CUSTOMER SERVICE

5,0 hace 4 años

Comentarios: EXCELLENT

Puntos a favor:

ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!

Contras:

WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!

Respuesta de Frazer Computing

hace 4 años

Hi Juan, Thanks for taking a moment to leave your thoughts and we're glad you find Frazer of value and easy to use! While we may not be on the phones in person 24/7/365, our live support hours have been recently expanded to 10 AM-8 PM(EST) Monday-Friday and 10 AM-5 PM on Saturdays. You're always welcome to contact us off-hours as well and we will be certain to get right back to you as soon as possible.

Grant
Owner operator en EE. UU.
Automoción, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Frazer is the best bang for the buck for small dealers

5,0 hace 6 años

Comentarios: One man operation and makes all documents and forms smooth and fast with minimal work. Highly recommended.

Puntos a favor:

Quick to setup forms and print all necessary documents in one click. Enhances productivity on every deal. Used it for years and likely won't switch. Nothing beats it for the price.

Contras:

I wish there was a mobile connectivity function. Also wish there was a chat app or way to quickly ask support questions without picking up the phone and calling.

Brandon
Consultant en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for bhph

5,0 hace 6 años

Puntos a favor:

Fantastic for buy here pay here ability to report to credit bureaus

Contras:

Lack of ability to push to dealertrack or route one

Respuesta de Frazer Computing

hace 6 años

Thanks for the great review, Brandon! I hope we can help deliver what you're looking for. If you'd like to learn more about our integration with DealerTrack InventoryPro and DealerTrack Marketing Services, or our financing integration with RouteOne, contact our Support team at 888-963-5369 and they will help you set them up.

Jeffrey
Internet Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Internet Managers thoughts on Frazer.

5,0 hace 2 años

Comentarios: I have been using it for over 10 years and it has always been a relatively easy software to use and when it occasionally gives issue their support is quick and easy .

Puntos a favor:

The software is easy to use and the customer service is great.

Contras:

Occasionally there are ideas or things that could be changed in the software that are hard to integrate.

Kerry
Owner en EE. UU.
Automoción, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Make keeping track of inventory simple.

5,0 hace 4 años

Puntos a favor:

Ease of use and good integration. Forms are excellent

Contras:

Good software there is not anything I dislike.

Respuesta de Frazer Computing

hace 4 años

Hi Kerry, Thank you kindly for taking a moment to share your feedback. We're glad to find you're making good use of our many forms and integrations and look forward to many more years providing your business with the quality, easy-to-use software it deserves.

ashley
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use and great value!

4,0 hace 2 años

Comentarios: We have been very satisfied.

Puntos a favor:

User friendly, and the sidekick app and remote use from home.

Contras:

DMV integration not streamlined. At least not in MN. It would be nice to access MNDrive directly through Frazer.

Nick
Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great DMS

5,0 hace 4 años

Puntos a favor:

It's very easy to use. Makes dealer management much easier.

Contras:

Haven't found anything that im displeased with.

Respuesta de Frazer Computing

hace 4 años

Hi Nick, Thanks for taking a moment to leave us your thoughts and we look forward to continuing to support your dealership with the quality software and services it deserves!